Bought a £210 Nocta tech fleece through this company, spent about a month waiting for shipping being told "they’re sourcing the items" Once product arrived I only received the hoodie and no bott... See more
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Item took a while to arrive, arrived with damaged packing and item was also damaged. Facilitating a return and refund took almost 2 weeks to sort out. Website states they will cover the cost of return... See more
My order still hasn't arrived after 3+ weeks and to be honest I've lost all hope in getting a response or refund. Absolutely useless, non-existent customer service (like most cash grab compani... See more
Would give 0 stars if i could. Abysmal customer service. Item was delivered to a wheelie bin and i never received item. prime street wear expected me to contact delivery service even though this is th... See more
Company details
Written by the company
PrimeStreetwear operates as a central hub, bringing together an extensive selection of items from the global resale market under one roof, thanks to our dedicated sourcing team. This team is at the core of PSW, expertly unifying the offerings from around the world to establish us as a one-stop destination. At PSW, we go the extra mile by meticulously inspecting and authenticating each piece to ensure its authenticity and quality. This process ensures that our customers never have to compromise on style or integrity when choosing sustainable, Circular Fashion.
Contact info
WC2H 9JQ , London, United Kingdom
- +44 203 307 6442
- contact@primestreetwear.com
- primestreetwear.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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You are an absolute disgrace and hope…
You are an absolute disgrace and hope you rot in hell. My son is disappointed and I am heartbroken for him. Mark my words karma will come back and dish you what you deserve. £500 spent plus delivery cost and shipping protection. Asked for refund only to be told I can’t have it because items have been allegedly shipped. 🤬🤬🤬🤬🤬🤬🤬🤬👊🏾
Emily finally replied yes and your trainers came in plastic bags not the box. Counterfeit i suspect, never mind I’ll be reporting this to PayPal 😉

Reply from Primestreetwear
This company is clearly a scam site…
This company is clearly a scam site pretending to be legit. All items ship from China and are fake. The 5 star reviews are all fake too. It's a disgrace.
This site should be investigated and seized.

Reply from Primestreetwear
Total scam
Update: so the products (Nike Stussy tracksuit) turned up yesterday without being signed for 22 days after buying them and they’ve come directly from China. I’m not sure how the authenticity process works from China and I’m very dubious that the products aren’t counterfeit as they seem well made but with with Chinese writing on the tags and in the clothing labels.
After I wrote my review below, I did finally get two calls from a withheld number from their customer service team with a follow up email telling me that my items had been shipped but were unfortunately delayed by the shipping company which apparently wasn’t their fault.
I’ll be contacting them directly now to find out more about the authentication process and who’s actually doing it before deciding if this is just a new company struggling with logistics and supply chain issues or there’s more to this.
Ordered my Nike Stussy fleece on 16/06. Still not arrived after chasing via phone and email. Called them and sounded like I was speaking to some one in their lounge and they didn’t even ask for my order number until I volunteered it, after giving her all of my contact details and order details she said no one was available to speak to me and that they’d call me back to update but she couldn’t say when they would be…. All these 5 star reviews are fake too, who would mention a customer service agents name in every order?! Why would they need to speak to one for every 5 star review? I’ve read other reviews that say even if the goods arrive that they are fake anyway and really poor quality.
I now have my credit company looking into this payment so hopefully they’ll not get any money out of me but my poor son misses out on his main birthday presents. Shame on you Prime street, how do you all sleep at night doing this to people??

Reply from Primestreetwear
SCAM
Paid £275 for a trapstar coat after a week got an email saying stripe have stopped working with them and will refund my order they cannot give any info on the refund as it will be handled by stripe separately but I can re order again via PayPal! total scam AVOID!

Reply from Primestreetwear
had to return a pair due to size…
had to return a pair due to size issues, and their refund process was super easy

Reply from Primestreetwear
Do not use this company
Do not use this company. I placed an order for some trainers on 15th June it's now 28th Jun and apparently they haven't even finished their quality checking. The order hasn't moved but the money was taken. You're promised a callback you never get just another fob off email. Completely ruined that I needed these for an event. Customer service provide the same excuse and a measly email is sent after calling them three days.
Ridiculous wish I had never used this site looks more like a scam you can have items from abroad arrive quicker than their apparent quality checking process. Where it still hasn't even been shipped and the order status is still as ordered. You have been warned. Unless you want an.order that will never arrive! I still don't even have an order I paid for over two weeks ago besides another generated email. This site just seems fraudulent and their apparent timescales are not even correct. Save your money and go elsewhere guys.

Reply from Primestreetwear
need to return or replace with real one
Hello my name's mofi and my mom bought a trapstar windbreaker it didnt really come in time but it did and the customor service is pretty good but the windbreaker is fake and i want to replace it with the real one please ive ripped off the label and stuff so idk if i can still return it

Reply from Primestreetwear

Reply from Primestreetwear

Reply from Primestreetwear
Brought multiple times
Brought multiple times
Had a problem recently and spoke with them
Emily was super helpful and sorted my issues quickly

Reply from Primestreetwear
SCAM WEBSITE
SCAM WEBSITE. Total rip off. Ordered stussy hoodie as a present. No delivery. Emailed them on several occasions, initially to follow up on the delivery then to get money back. Ignored every shingle e will

Reply from Primestreetwear
Bought a ACG Sherpa Fleece and is fake
Bought a ACG Sherpa Fleece and is fake. Would not recommend at all.

Reply from Primestreetwear
Amazing customer service!
I ordered from the website and at first I was worried because my order didn’t arrive, however customer service were very kind and helpful along the process to confirming my order will be arriving and that items need to be sourced before they are shipped. My order arrived in perfect condition and I highly recommend ordering from them!

Reply from Primestreetwear
Delivery took forever but customer…
Delivery took forever but customer service was very helpful. Can’t work out if the clothes are fake or not. Thought the labels inside looked a bit suspicious. Having brought Stussy originals before I am pretty sure that Stussy have a shiny holographic label inside. This t shirt however from Prime did not! Thinking I may of just been royally ripped off!!!

Reply from Primestreetwear

Reply from Primestreetwear
My son loves the jacket he ordered
My son loves the jacket he ordered
Super quality fast delivery

Reply from Primestreetwear
I ordered (December the 15th
I ordered (December the 15th, 2023) on Primestreetwear.com a Nike medium sized fleece hoodie: it was supposed to arrive in 5-7 days. Once I placed the order, I found out that the alleged hoodie was sitting in China, and there it remained for several days… while Xmas came and went and so long for my order which was supposed to arrive in time for Xmas! Meanwhile, the guy (Anik. Man or robot? Now I think the latter) answering my info request kept reassuring me telling me all was good. Well it was not! And then they took themselves off the web for several weeks making it impossibile to track the parcel. That’s when I realized I had been scammed.
Anyway… it gets better: after 21 days, after I had given up hope, I received this tiny, very tiny package… a package that size could not have contained a men’s Medium sized fleece hoodie. A BIG hoodie! An expensive hoodie! And anyway, even if they crammed it in the above mentioned box, it would certainly have been ruined. I mean… c’mon: who treats an expensive Nike product like that?!? They said it was a very rare product: so eventually, if the box really contained the above mentioned hoodie, why cram it like that? That’s certainly unprofessional.
Worst of all, as the delivery man explained to me, the invoice accompanying the package claimed goods for a value of 28 dollars: something was really fishy about the situation because I paid 170 euros! So, again following the delivery man’s advice, I did not accept the package and sent it back. And this not only because I reckoned it was a scam, but also because it was impossible to understand to whom I could have written to, in order to send the package back and ask for a refund. The whole thing came in in Chinese writing. One could say: ask the customer care service. Impossible because after the 29th of December, Primestreetwear.com simply disappeared from the web. Its web site was taken down or they took it down. I found out when I tried to track my order. Whern they put it back on, it was too late.
This said, please be aware that the business’ claim is not honest: they claim to be a Swiss based company. Be that as it may, but then the whole thing takes off in China. On their website, they do not say so. One just finds out when it is too late...

Reply from Primestreetwear
Items are fake
Items are fake, ok fakes but don’t pay these prices. You can buy from other websites selling fake brands for a fraction of the cost.i compared items to those my son bought from a fakes site and they are the same. My emails were responded to and delivery whilst late for Xmas did arrive in ok time.

Reply from Primestreetwear
Scam Scam Scam Bought through this site…
Scam Scam Scam Bought through this site and when I went to track parcel site no longer existed. Sent an email and got a standard reply saying website down cannot help. Bought through PayPal so hoping to get money back but reckon that’s £250 I will not see again. Angry with myself but really thought it was a genuine website
Bought 2 Stussy T-shirts for my son
Bought 2 Stussy T-shirts for my son. No replies to my emails. And now the site seems to have disappeared! Fuming as have paid a fortune for these
Edit: I am now receiving emails saying that there is an issue with Spotify but IF I have received an email confirming my item has been dispatched then it is on its way.
I have NOT received an email saying it’s been dispatched. All I want is a refund for £143.99 which includes shipping protection. This order was made on 26/12/23 with 5-7 days shipping. THIS IS CLEARLY NOT GENUINE and I am constantly being rebuked with supposed holding emails.
Not good enough. I want a refund. This is not genuine.
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