Primestreetwear Reviews 

133
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Bought a £210 Nocta tech fleece through this company, spent about a month waiting for shipping being told "they’re sourcing the items" Once product arrived I only received the hoodie and no bott... See more

Rated 2 out of 5 stars

Item took a while to arrive, arrived with damaged packing and item was also damaged. Facilitating a return and refund took almost 2 weeks to sort out. Website states they will cover the cost of return... See more

Rated 1 out of 5 stars

My order still hasn't arrived after 3+ weeks and to be honest I've lost all hope in getting a response or refund. Absolutely useless, non-existent customer service (like most cash grab compani... See more

Rated 1 out of 5 stars

Would give 0 stars if i could. Abysmal customer service. Item was delivered to a wheelie bin and i never received item. prime street wear expected me to contact delivery service even though this is th... See more

Company details

  1. Streetwear Store

Written by the company

PrimeStreetwear operates as a central hub, bringing together an extensive selection of items from the global resale market under one roof, thanks to our dedicated sourcing team. This team is at the core of PSW, expertly unifying the offerings from around the world to establish us as a one-stop destination. At PSW, we go the extra mile by meticulously inspecting and authenticating each piece to ensure its authenticity and quality. This process ensures that our customers never have to compromise on style or integrity when choosing sustainable, Circular Fashion.


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2.0

Poor

TrustScore 2 out of 5

133 reviews

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2.0

All reviews

(133)

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Rated 1 out of 5 stars

You are an absolute disgrace and hope…

You are an absolute disgrace and hope you rot in hell. My son is disappointed and I am heartbroken for him. Mark my words karma will come back and dish you what you deserve. £500 spent plus delivery cost and shipping protection. Asked for refund only to be told I can’t have it because items have been allegedly shipped. 🤬🤬🤬🤬🤬🤬🤬🤬👊🏾

Emily finally replied yes and your trainers came in plastic bags not the box. Counterfeit i suspect, never mind I’ll be reporting this to PayPal 😉

July 4, 2024
Unprompted review
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Reply from Primestreetwear

Hi Glenn, we really appreciate the feedback you gave. I believe Emily has responded to your emails and kept you updated on your orders. Thank you.

Rated 1 out of 5 stars

This company is clearly a scam site…

This company is clearly a scam site pretending to be legit. All items ship from China and are fake. The 5 star reviews are all fake too. It's a disgrace.

This site should be investigated and seized.

July 10, 2024
Unprompted review
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Reply from Primestreetwear

Hello Ed, after reviewing our records, it appears that we have no record of any purchases from you. Therefore, we are puzzled by your claims that we are a scam site that pretends to be legit. We are confident in the legitimacy of our service and would welcome an opportunity to show this to you. The positive feedback from our satisfied customers serves as a testament to the quality of the orders they have received.

Rated 2 out of 5 stars

Total scam

Update: so the products (Nike Stussy tracksuit) turned up yesterday without being signed for 22 days after buying them and they’ve come directly from China. I’m not sure how the authenticity process works from China and I’m very dubious that the products aren’t counterfeit as they seem well made but with with Chinese writing on the tags and in the clothing labels.

After I wrote my review below, I did finally get two calls from a withheld number from their customer service team with a follow up email telling me that my items had been shipped but were unfortunately delayed by the shipping company which apparently wasn’t their fault.

I’ll be contacting them directly now to find out more about the authentication process and who’s actually doing it before deciding if this is just a new company struggling with logistics and supply chain issues or there’s more to this.

Ordered my Nike Stussy fleece on 16/06. Still not arrived after chasing via phone and email. Called them and sounded like I was speaking to some one in their lounge and they didn’t even ask for my order number until I volunteered it, after giving her all of my contact details and order details she said no one was available to speak to me and that they’d call me back to update but she couldn’t say when they would be…. All these 5 star reviews are fake too, who would mention a customer service agents name in every order?! Why would they need to speak to one for every 5 star review? I’ve read other reviews that say even if the goods arrive that they are fake anyway and really poor quality.

I now have my credit company looking into this payment so hopefully they’ll not get any money out of me but my poor son misses out on his main birthday presents. Shame on you Prime street, how do you all sleep at night doing this to people??

July 4, 2024
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Reply from Primestreetwear

Hi Sarah. I will go ahead and check on your order.

Rated 1 out of 5 stars

SCAM

Paid £275 for a trapstar coat after a week got an email saying stripe have stopped working with them and will refund my order they cannot give any info on the refund as it will be handled by stripe separately but I can re order again via PayPal! total scam AVOID!

July 4, 2024
Unprompted review
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Reply from Primestreetwear

Hi Tina, we really appreciate the feedback you gave. I believe we have responded to your email explaining this matter. We apologize that this has happened.

Rated 5 out of 5 stars

had to return a pair due to size…

had to return a pair due to size issues, and their refund process was super easy

June 12, 2024
Unprompted review
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Reply from Primestreetwear

Thank you Joshua for your review. Hope your next order is the perfect fit for you.

Rated 1 out of 5 stars

Do not use this company

Do not use this company. I placed an order for some trainers on 15th June it's now 28th Jun and apparently they haven't even finished their quality checking. The order hasn't moved but the money was taken. You're promised a callback you never get just another fob off email. Completely ruined that I needed these for an event. Customer service provide the same excuse and a measly email is sent after calling them three days.

Ridiculous wish I had never used this site looks more like a scam you can have items from abroad arrive quicker than their apparent quality checking process. Where it still hasn't even been shipped and the order status is still as ordered. You have been warned. Unless you want an.order that will never arrive! I still don't even have an order I paid for over two weeks ago besides another generated email. This site just seems fraudulent and their apparent timescales are not even correct. Save your money and go elsewhere guys.

June 15, 2024
Unprompted review
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Reply from Primestreetwear

Hi Humera we really appreciate the feedback you gave. Our call was insightful in discovering new ways we can improve our Customer Service. In Regards to the Speed of the whole process from now on it will be a lot faster as our sourcing team is adapting to the new additions of Sneakers to the website. I have now refunded and cancelled your Order so you don't feel trapped with our company but we would be delighted if we could serve you again in the future and give you the great experience I know we can offer you.

Rated 3 out of 5 stars

need to return or replace with real one

Hello my name's mofi and my mom bought a trapstar windbreaker it didnt really come in time but it did and the customor service is pretty good but the windbreaker is fake and i want to replace it with the real one please ive ripped off the label and stuff so idk if i can still return it

June 20, 2024
Unprompted review
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Reply from Primestreetwear

Hi Mofi, at PrimeStreetwear we Check all items before shipping them out. However if you feel the item you received is not genuine we always ask our customers to quickly contact us so we can get it replaced or get you a refund. However if you ripped off the label it might be complicated to check the state of the Jacket. Please contact us at Contact@primestreetwear.com so we can best assist you.

Rated 1 out of 5 stars

This is a scam watch out

This is a scam watch out

June 11, 2024
Unprompted review
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Reply from Primestreetwear

Hello Krivan, we don't have any purchases from you on record so I don't see how you could think we are a Scam. I hope perhaps we can show you that our service is genuine and as you can see our customers are very happy with it.

Rated 5 out of 5 stars

great experience

perfect item along with great customer service

June 3, 2024
Unprompted review
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Reply from Primestreetwear

Hi Ben thanks for leaving us a Review. It was a pleasure accompanying you through the process of receiving your Order and we are thrilled to hear you love the Corteiz Shorts you received.

Rated 5 out of 5 stars

Brought multiple times

Brought multiple times
Had a problem recently and spoke with them
Emily was super helpful and sorted my issues quickly

May 30, 2024
Unprompted review
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Reply from Primestreetwear

Thank you John. We highly appreciate you as a Loyal customer and thank you for mentioning me (this is Emily). Indeed we made a mistake on one of John's most recent orders but promptly made arrangements to correct the mistake. We look forward to improving the buying experience and the extent of the services we offer.

Rated 1 out of 5 stars

SCAM WEBSITE

SCAM WEBSITE. Total rip off. Ordered stussy hoodie as a present. No delivery. Emailed them on several occasions, initially to follow up on the delivery then to get money back. Ignored every shingle e will

December 9, 2023
Unprompted review
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Reply from Primestreetwear

Hi Joseph, we always answer our emails and if you have contacted us recently on contact@primestreetwear.com it's impossible you didn't get a response. Please if you have not received your hoodie send us an email immediately so we can sort this out and get you a refund or get you your hoodie.

Rated 1 out of 5 stars

Bought a ACG Sherpa Fleece and is fake

Bought a ACG Sherpa Fleece and is fake. Would not recommend at all.

December 30, 2023
Unprompted review
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Reply from Primestreetwear

Hi George,
We are truly sorry that you received a wrongfully authenticated ACG Sherpa Hoodie. If you ever receive a defective product or have any doubts about the authenticity of the product, we ask all our customers to contact us immediately. We will resolve the issue and send a replacement promptly.

Rated 5 out of 5 stars

Amazing customer service!

I ordered from the website and at first I was worried because my order didn’t arrive, however customer service were very kind and helpful along the process to confirming my order will be arriving and that items need to be sourced before they are shipped. My order arrived in perfect condition and I highly recommend ordering from them!

April 10, 2024
Unprompted review
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Reply from Primestreetwear

Thank you for your Kind words Anit, it was a pleasure answering your questions through the journey. We hope to see you again in the future as we improve our Speed and expand on the products we able to source and Check.

Rated 1 out of 5 stars

Delivery took forever but customer…

Delivery took forever but customer service was very helpful. Can’t work out if the clothes are fake or not. Thought the labels inside looked a bit suspicious. Having brought Stussy originals before I am pretty sure that Stussy have a shiny holographic label inside. This t shirt however from Prime did not! Thinking I may of just been royally ripped off!!!

April 10, 2024
Unprompted review
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Reply from Primestreetwear

HI Jo, if you suspect that you received a defective product it is very important that you contact us at contact@primestreetwear.com so that we can take it back for inspection and give you a refund or replace it. As for the holographic label inside, this is not factual at all. Stussy clothing is produced in a variety of locations and do not always have the same tags. Please contact us so we can resolve this in the best way possible.

Rated 5 out of 5 stars

Very helpful assistant!

Very helpful assistant!

March 25, 2024
Unprompted review
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Reply from Primestreetwear

Thank you very much for your Kind Words, we always try to be informative and efficient when answering Customers

Rated 1 out of 5 stars

I ordered (December the 15th

I ordered (December the 15th, 2023) on Primestreetwear.com a Nike medium sized fleece hoodie: it was supposed to arrive in 5-7 days. Once I placed the order, I found out that the alleged hoodie was sitting in China, and there it remained for several days… while Xmas came and went and so long for my order which was supposed to arrive in time for Xmas! Meanwhile, the guy (Anik. Man or robot? Now I think the latter) answering my info request kept reassuring me telling me all was good. Well it was not! And then they took themselves off the web for several weeks making it impossibile to track the parcel. That’s when I realized I had been scammed.

Anyway… it gets better: after 21 days, after I had given up hope, I received this tiny, very tiny package… a package that size could not have contained a men’s Medium sized fleece hoodie. A BIG hoodie! An expensive hoodie! And anyway, even if they crammed it in the above mentioned box, it would certainly have been ruined. I mean… c’mon: who treats an expensive Nike product like that?!? They said it was a very rare product: so eventually, if the box really contained the above mentioned hoodie, why cram it like that? That’s certainly unprofessional.

Worst of all, as the delivery man explained to me, the invoice accompanying the package claimed goods for a value of 28 dollars: something was really fishy about the situation because I paid 170 euros! So, again following the delivery man’s advice, I did not accept the package and sent it back. And this not only because I reckoned it was a scam, but also because it was impossible to understand to whom I could have written to, in order to send the package back and ask for a refund. The whole thing came in in Chinese writing. One could say: ask the customer care service. Impossible because after the 29th of December, Primestreetwear.com simply disappeared from the web. Its web site was taken down or they took it down. I found out when I tried to track my order. Whern they put it back on, it was too late.

This said, please be aware that the business’ claim is not honest: they claim to be a Swiss based company. Be that as it may, but then the whole thing takes off in China. On their website, they do not say so. One just finds out when it is too late...

December 15, 2023
Unprompted review
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Reply from Primestreetwear


Dear Monica,

We sincerely apologize for the frustration and inconvenience you've experienced with your order from Primestreetwear.com. We understand the disappointment of not receiving your item as expected, especially around the holiday season, and the subsequent issues that arose.

Regrettably, in late December, we faced unforeseen circumstances that forced us to temporarily shut down our website, which unfortunately impacted our communication and order processing capabilities. We genuinely apologize for any confusion and concern this may have caused you.

We want to make this right and regain your trust. As we have recently reopened our site, we are reaching out to all our valued customers who were affected during this period with two options to resolve the situation:

We would like to offer you the opportunity to recreate your original order on our new website at no cost to you. We will provide you with a unique coupon code that covers the full amount of your initial purchase, ensuring that the rare Nike medium-sized fleece hoodie you ordered is delivered to you as initially intended.

Understanding the difficulties our temporary closure may have caused, we also offer the option to initiate a chargeback with your bank. Due to the limitations of accessing our old website's dashboard, we are unable to process refunds manually. A chargeback through your bank may be a quicker solution to recover the funds you spent on the original order.

Please let us know which option you prefer, and we will do everything in our power to ensure a smooth and satisfactory resolution. Our customer care team is now fully operational, and we are committed to providing the support and service you deserve.

Again, we deeply regret any inconvenience this situation has caused and hope to have the opportunity to serve you better in the future.

Rated 1 out of 5 stars

Items are fake

Items are fake, ok fakes but don’t pay these prices. You can buy from other websites selling fake brands for a fraction of the cost.i compared items to those my son bought from a fakes site and they are the same. My emails were responded to and delivery whilst late for Xmas did arrive in ok time.

December 22, 2023
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Reply from Primestreetwear

Towards the end of 2023 we received a massive increase in orders which we were absolutely not ready for which led to lower inspection quality because the team was not big enough at the time. We are still trying to make up for the mistakes made in the past so please let us make it up to you and let us get in contact at contact@primestreetwear.com. We do not sell fakes and we always inspect and quality check our products, we have improved a lot since late last year.

Rated 1 out of 5 stars

Scam Scam Scam Bought through this site…

Scam Scam Scam Bought through this site and when I went to track parcel site no longer existed. Sent an email and got a standard reply saying website down cannot help. Bought through PayPal so hoping to get money back but reckon that’s £250 I will not see again. Angry with myself but really thought it was a genuine website

January 2, 2024
Unprompted review
Rated 1 out of 5 stars

Bought 2 Stussy T-shirts for my son

Bought 2 Stussy T-shirts for my son. No replies to my emails. And now the site seems to have disappeared! Fuming as have paid a fortune for these

Edit: I am now receiving emails saying that there is an issue with Spotify but IF I have received an email confirming my item has been dispatched then it is on its way.

I have NOT received an email saying it’s been dispatched. All I want is a refund for £143.99 which includes shipping protection. This order was made on 26/12/23 with 5-7 days shipping. THIS IS CLEARLY NOT GENUINE and I am constantly being rebuked with supposed holding emails.

Not good enough. I want a refund. This is not genuine.

December 26, 2023

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