Primestreetwear Reviews 

Ordered an item on 3 December, paid for “protected shipping” (delivery 5-7 days). No item received 5 weeks later, and customer services refusing to give a refund. Scam.

I got my package 11 days after ordering i ordered a trapstar windbreaker it came in a box 🤣 and had no tags but the quality is good and im lowkey satisfied i think i probably got my order cus i paid for shipping protection but oh well atleast i didnt get scammed

Hoodie that I have received is a fake do not order from this site it is a scam. Refund requested urgently. So disappointed, the quality and print of the hoodie that I paid over £100 for is awful and is not the real brand!! Total fake!!!

Ordered Stussy t shirt on 28 Nov with 5-7 day delivery. Not arrived. Requested refund and this was agreed on 29 Dec. Now notice that their website has been taken down so wondering if I will ever get my refund. Awful. Should have checked the reviews before ordering. My advice is to order direct from Stussy website (keep an eye out for drops) - arrived in 2 days with free stickers too.

Did cancel my order and they refunded me immediately after seeing reviews I was worried but they contacted me straight away updated me and refunded me I can't moan about them

Wish I had read the reviews first…. Shocking customer service, still have not recieved my son’s Christmas order 2 weeks later. Prime said they had sent the order and Royal Mail still saying they are waiting to receive. Sent 2 emails asking for them to chase up and in one of the emails the reply was and emoji thumbs up!!! I will be speaking to my bank and also the ombudsman about this company. Do not use this company !!!

Please be aware that when requesting a return you are required to send it back to china and provide a tracking code. The address provided by the company is below and return postage costs are paid by yourself. China is notorious for loosing parcels and this address is very difficult to input /understand in any tracked courier service. BE AWARE.

‘Return address of our shipping facility : Recipient: Su Xiaoli (East Gate) Postal Code: 516000 Warehouse Address: 5th Floor, Bomei Technology, No. 2 Minfu Road, Hui'nan High-tech Industrial Park, Sandong Town, Huicheng District, Huizhou City, Guangdong Province, China When you provide us tracking link then i will process your refund’

I had to apply for a refund due to someone else buying the same jumper I ordered from this site.
The company answered my emails straight away and processed the refund straight away.
It reaches my bank within two days.

Very poor customer service, item took 2 weeks to arrive - no tags on clothing, no authenticity - scam site. Surprise surprise not responding to anything. AVOID AVOID AVOID

The company takes ages to reply. I order a jacket med size but when it came it was a crop top. They says it gonna take 5 to 7 days but I have to wait 16 days but the good thing is when I told them the problem they were a lit strict with the refunding but at the end of the day they gave me my money back in another 15 days 5 days it takes to talk to them and 10 days for refund

Clothes look fake. Stitching bad

Trying to arrange a return and refund. I tried the chat twice, also emailed them. I can't see anything on the Web page only advise to contact Web chat. Still no response. Very disappointed there is only 7 days to return the t shirt.

The customer support is outstanding and replies were efficient and useful. The product is high quality and even though delivery was longer than expected the customer service helped massively with the whole process. I would recommend to anyone looking for high quality clothing.

I ordered my cargos a week ago checked where they were havnt even been packaged yet and I don’t know if I want to see if the cargos are real and would have wasted 120 quid on them. I want a refund before they get shipped so I know I can get some real ones. When u see this can u email me so I can get a refund before they are packaged

I grabbed a Stussy Tshirt, and it's been a solid addition to my wardrobe. Seriously good quality. Also, thanks to Isabella who helped me out. They were on it when I had questions. Good stuff!

Size is completely off how do I go about getting a refund ?

The package took a little while to arrive, but had good communications. Product was great. We returned part of it which was smooth, and a very swift refund

Brilliant experience isobella couldn’t to enough she was very helpful just great thank you

i had a order and i didn’t want it anymore so i contacted and professionally cancelled order and told me when the refund will come through and helped me step by step.