Primo Sacchi Reviews 475

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The quality of the Italian leather and the fine detailing of the zipped compartment exceeded my expectations. I am delighted with my purchase and the service I received. I was kept informed about th... See more

Rated 5 out of 5 stars

What can I say! The best online shopping experience I have ever had. Fantastic quality pyjamas I have received today. Excellent comms’ and received by post very quickly. Following the purchase I r... See more

Company replied

Rated 5 out of 5 stars

I ordered a pink dressing gown for my wife, and it duly arrived within 24 hours after placing the order. A lovely personal touch from Paul and Ang was a personal video message thanking me for the orde... See more

Company replied

Rated 5 out of 5 stars

From ordering to delivery I cannot find fault! The item arrived the next day by Royal Mail & was well packed. The crossbody bag is constucted of a beautiful soft leather & is the exact size I required... See more

Company replied

Company details

  1. Handbags Shop
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Hi, We are a husband and wife business and started from a spare room in 2012, we offer gorgeous ladies Italian leather handbags shoulder, crossbody bags and backpacks direct from the romantic renaissance city of Florence in the heart of Tuscany. We also stock a great range of Slenderella nightwaer including summer and winter bed jackets, dressing gowns, nightdresses and pyjamas. If you have any questions please let us know, we are happy to chat things through over the phone if it helps and can take orders over the phone. Take care Paul and Ang


Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

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Rated 5 out of 5 stars

Reliable vendor

Handbag as described- lovely colour and well made. Delivered promptly. Would buy again from this vendor.

January 5, 2024
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Reply from Primo Sacchi

Thank you so much Jane, we are delighted to hear that you are so pleased with your Clarissa bag and hope that you enjoy it 😁
We hope that we can help you again in the future, if you ever have and questions or need any advice, do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

Fabulous product

Fabulous product.
Fantastic service and super fast delivery.
Will definitely buy again.

January 4, 2024
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Reply from Primo Sacchi

Thank you so much Kay, we are delighted to hear that you are so pleased with everything including your new dressing gown which we hope that you enjoy and keeps you cosy. 😁
If you ever need any help or advice, please do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

Great communication plus a personal…

Great communication plus a personal message with each purchase. Excellent quality of bags, 3 bought. Many styles and colours to choose from. Would not hesitate to recommend Primo Sacchi.

January 3, 2024
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Reply from Primo Sacchi

Ah, thank you Hazel, we are glad that you love your Giosetta bags and have been happy with us 😁.
We hope to be able to tempt you again in the future, if you ever need any help or advice, do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

Lovely Service & Lovely Leather

From ordering to delivery I cannot find fault! The item arrived the next day by Royal Mail & was well packed. The crossbody bag is constucted of a beautiful soft leather & is the exact size I required. There was a note from Paul & Ang included with the parcel & they also sent a video message to thank me for my purchase. All in all its very nice to be treated as a valued customer - a very refreshing change. I will be purchasing again!

January 3, 2024
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Reply from Primo Sacchi

Ah, thank you Joan, we are glad that we could make it ia nice experience for you, and you are valued.
We are delighted to hear that you like your new Giosetta bag and hope that you enjoy it, Ang has a few of these in different colours and loves hers, hopefully we can temp you again in the future 😁.
If you ever need any help or advice, please do let us know.
Thanks again, and take care for now.
Paul and Ang

Rated 5 out of 5 stars

Great quality dressing gown

Great quality dressing gown, easy ordering and very quick delivery. Would recommend.

January 2, 2024
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Reply from Primo Sacchi

Thank you so much Elaine, we are very happy to hear that you are pleased with your dressing gown, and hope that it keeps you cosy.
We hope that we can help you again in the future, if you ever need any help or advice, do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

LOVE THE BAG!!!!

January 2, 2024
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Reply from Primo Sacchi

That is brilliant news An, we hope that you enjoy your Lia bag and that we can tempt you with other colours in the future 😁
If you ever need any help or advice, please do let us know.
Take care for now over there in the States.
Paul and Ang

Rated 5 out of 5 stars
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Reply from Primo Sacchi

Thank you Andrea, we hope that you enjoy your new dressing gown and that we can help you again in the future, if you ever need any help or advice, do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

Great customer service and products.

Purses were as expected and the same or close to same that I have purchased in Italy. Great communication and customer service by Paul and Ang! You two are the best! Would definitely recommend and continue ordering in the future. Thank you!

December 27, 2023
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Reply from Primo Sacchi

Ah, thank you so much Dot we are delighted to hear that you are so pleased over there in the US and that everything went well.
We hope that we can help you again in the future, if you ever ned any help or advice, please do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

Great expeience

Fabulous bag, easy to use web site, personalised service and to top it all great price. Thank you

December 27, 2023
Rated 5 out of 5 stars

Top quality garment

I have been looking for a dressing gown with a zip, but long enough to hit my ankle, don’t like three quarter length. I purchased a Slenderella dressing gown for my Xmas present in pink. The colour is absolutely stunning, not a baby pink but a grown up shade. I am a 12 bottom, and 14 top, and 5’4”, I ordered medium and it fits perfectly. The quality of the material is really good. It wasn’t the cheapest but I can confirm that it’s worth every penny. Considering getting a second one! Would wholeheartedly recommend.

December 25, 2023
Unprompted review
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Reply from Primo Sacchi

Thank you so much Sharon, we are delighted to hear that yo uare so pleased with your new dressing gown, and hope that you enjoy it.
If you ever need any help or advice in the future, please do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

TOP QUALITY ITEMS

Easy to navigate website, top quality items, keen pricing, fast delivery, clear updates provided on progress with order and shipping. Excellent Service.

December 4, 2023
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Reply from Primo Sacchi

Thank you for that Bob, we are very happy to hear that everything was easy and stress free for you.
If you ever need any help in the future, please do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

Best handbag

I bought my mum one of these handbags years ago and she loved it. She used it so much it wore out so got her another one this Christmas. Excellent quality handbag and really comfortable to use.

November 30, 2023
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Reply from Primo Sacchi

Thank you Jack, that is great news we hope that she enjoys this Calogera bag as much 😁
Take care for now, and we hope that you have a fantastic Christmas.
Paul and Ang

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to use website and very quick delivery. Item was just what I wanted and was really pleased with quality. Definitely recommend 😊

December 10, 2023
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Reply from Primo Sacchi

Thank you Duncan, we are delighted to hear that you were pleased with everything including the new dressing gown.
We hope that we can help agian in the future, if you ever need any help or advice, please do not hesitate to let us know.
Take care and Merry Christmas.
Paul and Ang

Rated 5 out of 5 stars

This was my first order but hopefully…

This was my first order but hopefully not my last. Everything has been dealt with very personally which makes you feel that you are an important customer and not ‘just another order’. The handbag arrived very quickly, was beautifully packaged and is of exceptional quality. It is everything I hoped it would be. There was also a handwritten note inside, again making you feel you are an important customer. I would thoroughly recommend this small, independent husband and wife team.

December 9, 2023
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Reply from Primo Sacchi

Wow, thank you Debbie, you are important to us, all our lovely customers are, if it was not for you we would not have our little business 😁.
We are delighted to hear that you are please with your Cinzia bag, and hope that you enjoy it.
Di you get our thank you video, if you have not seen it, it may be in your spam folder 😊.
We hope that we can tempt you again in the future, if you ever need any help, please do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars
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Reply from Primo Sacchi

Thank you Heather, we are vey happy to hear that you had a good experience and we hope that you enjoy your new Lia bags.
Hopefully we can help you again in the future, if you ever need any help or advice, do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

Recommend…

Rung and spoke to a lovely lady Called Ang concerning an order I had to send back and she was really really helpful so I would highly recommend this company

December 7, 2023
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Reply from Primo Sacchi

Thank you David, we are happy that we could help out and get things sorted out for you.
Hopefully we can help you again in the future, if you ever need any help or advice, do not hesitate to let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. First class quality of dressing gowns with Zip.

December 7, 2023
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Reply from Primo Sacchi

Thank you Katie, we are very glad to be able to help and very happy to hear that you are pleased with your new dressing gown.
We hope that we can be of service again in the future, if you ever need any help, please do let us know.
Take care for now.
Paul and Ang

Rated 5 out of 5 stars

Really good quality dressing gown at a…

Really good quality dressing gown at a competitive price. Excellent customer service.

December 7, 2023
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Reply from Primo Sacchi

That you Anne, we are very happy to hear that you had a nice experience with us and that you are pleased with your new dressing gown, we hope that you enjoy it.
If you ever need any help or advice in the future. please do not hesitate to let us know.
Take care for now.
Paul and Ang

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