The quality of the Italian leather and the fine detailing of the zipped compartment exceeded my expectations. I am delighted with my purchase and the service I received. I was kept informed about th... See more
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What can I say! The best online shopping experience I have ever had. Fantastic quality pyjamas I have received today. Excellent comms’ and received by post very quickly. Following the purchase I r... See more
Company replied
I ordered a pink dressing gown for my wife, and it duly arrived within 24 hours after placing the order. A lovely personal touch from Paul and Ang was a personal video message thanking me for the orde... See more
Company replied
From ordering to delivery I cannot find fault! The item arrived the next day by Royal Mail & was well packed. The crossbody bag is constucted of a beautiful soft leather & is the exact size I required... See more
Company replied
Company details
Written by the company
Hi, We are a husband and wife business and started from a spare room in 2012, we offer gorgeous ladies Italian leather handbags shoulder, crossbody bags and backpacks direct from the romantic renaissance city of Florence in the heart of Tuscany. We also stock a great range of Slenderella nightwaer including summer and winter bed jackets, dressing gowns, nightdresses and pyjamas. If you have any questions please let us know, we are happy to chat things through over the phone if it helps and can take orders over the phone. Take care Paul and Ang
Contact info
Unit 3, 2 Livingstone Street, CH41 4HE, Birkenhead, United Kingdom
- 01516476268
- paul.arnold@primosacchi.uk.com
- primosacchi.co.uk
Most helpful when placing my order
Most helpful when placing my order. Order delivered so quickly and I believe the welcome they made to me as a new customer is unique.
My purchase is quality and a perfect fit.
December 4, 2023
Reply from Primo Sacchi
Thank you Ronald, we were glad to be able to help and delighted to hear that the robe has been a success.
We hope that we can help you in the future, if you ever need any help you know where we are.
Take care for now.
Paul and Ang
wonderful products and superb customer…
wonderful products and superb customer service. Thank you so much!
November 20, 2023
Reply from Primo Sacchi
Ah, thank you Laurie, we are very happy to hear that you have been so pleased with everything and hope that you enjoy the dressing gown, Ang loves hers the same as this one 😁.
We hope that we can help you again in the future, if you ever need any help or advice, do not hesitate to let us know.
Take care for now.
Paul and Ang
Excellent personal service
Excellent personal service, very pleased with the leather bag I bought.
Thank you Paul and Ang
December 4, 2023
Reply from Primo Sacchi
Thank you so much Jane, we hope that you emjoy your Letizia bag for many year sto come.
If you ever need any help or advice in the future, do not hesitate to let us know.
Take care for now.
Paul and Ang
Excellent Service
Order late afternoon, delivered next day.
Placed order a couple of days later and again delivered next day.
Lovely quality of goods and even a personnel hand written note of thanks for ordering again.
December 3, 2023
Reply from Primo Sacchi
Thank you Ray we are delighted to hear that you have been so pleased with everything, and hope that we can help you again in the future.
If you ever need any help or advice, do not hesitate to l et us know.
Take care for now.
Paul and Ang
Reply from Primo Sacchi
Thank you for that Jane, we are very happy to hear that you are pleased with everything and hope that you enjoy your Calogera bag 😁.
If you ever need any help or advice, do not hesitate to let us know.
Take care for now.
Paul and Ang
AFirst class bsolutely excellent quality and…
Absolutely excellent quality and service ,delivery first class would highly recommend best wishes to you both and thank you
December 3, 2023
Reply from Primo Sacchi
Ah, thank you Marion, we are delighted to hear that you are so pleased with everything and hope that you enjoy your dressing gown.
If you ever need any help or advice, do not hesitate to let us know.
Take care for now.
Paul and Ang
The dressing gown is a lovely colour…
The dressing gown is a lovely colour and the quality seems to be good..Not worn it yet, keeping it for Xmas. Would recommend..
December 1, 2023
Reply from Primo Sacchi
Thank you Tamsin, we hope that you are pleased on the big day 😁.
We hope that we can help you again in the future, if you ever need any help or advice, do not hesitate to let us know.
Take care for now.
Paul and Ang
Arrived very late because they chose…
Arrived very late because they chose the cheap option of Royal Mail.
December 7, 2023
Unprompted review
Reply from Primo Sacchi
Dear Matt,
We are very sorry to hear that your order was delivered later than expected, please accept our sincere apologies.
We can see that it was due on the 5th and was delivered on the 7th December.
Having looked into your order we can see that it was placed on Amazon on Saturday 2nd for postage on Monday the 4th which we did. We also used Amazons shipping which they choose as Royal Mail Tracked 24, Royal Mails premier service, even above Special Delivery (my sister in law's partner is a postie).
We do use this service as well for our own website as they are usually excellent.
We have seen your below identical feedback on Amazon, but as you will no doubt have seen, they have struck it through as we bought the postage from them:
07/12/2023 1 203-2906052-4549147
Cheapskated and used Royal Mail so of course it arrived very very late.
Message from Amazon:"The fulfilment issues associated with this order were not due to the seller"
(copied and pasted from Amazons site)
We do what we can to get orders to people as soon as possible, we ship all orders the same day if the order is received before 4pm and use Royal Mails premier service.
Of course, all couriers are affected by unforeseen issues when transporting parcels around the country, it could be the weather, a road accident, staff being ill an item being mis-sorted and of course seasonal delays at very busy times of the year such as Christmas.
There is a myriad of things that can go wrong and Royal Mails delivery of the Tracked 24 service is usually excellent which is why we trust them, and Amazon trust them for their Amazon Prime orders, Amazon trust us to ship for their Prime customers as well.
Again, we are very sorry about your experience, but hope that this helps explain the situation.
Take care for now.
Paul and Ang
Excellent products and service!
My dressing gown is excellent quality and a good fit. Delivery was really fast and the service from Paul and Ang is superb. I will shop with them again.
November 28, 2023
Reply from Primo Sacchi
Ah, thank you Jackie, we are delighted to hear that you are so pleased with everything and hope that you enjoy your new dressing gown.
We do hope that we can help you again in the future, if you ever need any help, do not hesitate to let us know.
Take care for now.
Paul and Ang
Very Efficient service throughly recommend
Efficient in sending out the order and for the notifications on order progress really pleased.
November 27, 2023
Reply from Primo Sacchi
Ah, thank you Suzanne, we are delighted to hear that you are so pleased with everything and hope that you enjoy your new Clarissa bag.
If you ever need any help in the future, do not hesitate to let us know.
Take care for now.
Paul and Ang
What can I say
What can I say! The best online shopping experience I have ever had.
Fantastic quality pyjamas I have received today.
Excellent comms’ and received by post very quickly.
Following the purchase I received the most novel ‘Thankyou’ from the proprietors, Paul and Ang, a Thank You Video. It blew me away. The service I received was just brilliant. I don’t think it could be beaten.
Highly recommended.
November 27, 2023
Reply from Primo Sacchi
Wow, thank you, we are glad to have made such a good impression and that you liked the video 😁.
Great to hear that the pyjamas were a success, we hope that we can help again in the future.
If you ever need any help or advice, do not hesitate to let us know.
Thanks again and take care for now.
Paul and Ang
Reply from Primo Sacchi
Thank Minesh, we are happy to hear that you are pleased with everything including the new dressing gown.
We hope to be able to help again in the future, if you ever need any help, please do not hesitate to let us know.
Take care for now.
Paul and Ang
Kept in touch regarding delivery and…
Kept in touch regarding delivery and pricing was good.
November 26, 2023
Reply from Primo Sacchi
Thank you Laura, we are very happy to hear that you are pleased and hope that you enjoy your new dressing gown.
If you ever need any help or advice in the future, do not hesitate to let us know.
Take care for now.
Paul and Ang
10 stars
Amazing customer service!!The dressing gown I ordered was the wrong size..Nothing was too much trouble in rectifying the problem.Fast and very efficient service.
Will use this company again.
Defiantly 10 STAR!!!
November 13, 2023
Reply from Primo Sacchi
Hi Liz,
Thank you so much for such a glowing review, we were glad that we could help you get the correct size robe, it is unusual for Slenderella to size things wrongly, so thank you for your patience and understanding with this.
We do hope that we can help you again in the future, if you ever need any help, do not hesitate to let us know.
Take care for now.
Paul and Ang
I've not opened the gown I've received…
I've not opened the gown I've received as its a Christmas present and it's wrapped lovely...the service I received was second to none.... Will definitely recommend... thank you both.
Angie 😊
November 6, 2023
Reply from Primo Sacchi
Ah, thank you Angie, we are very glad to hear that you are happy so far, and hope that you are equally as pleased with the gown on the 25th 😁.
If it is not quite right, let us know and we will do what we can to get it sorted out for you.
Take care for now.
Paul and Ang
Order confirmation within minutes and…
Order confirmation within minutes and dispatched that day. Also very quick delivery times.
The product was perfect, absolutely what I was after.
November 22, 2023
Reply from Primo Sacchi
Thank you Mark, we are very happy to hear that you are pleased with everything, and that the dressing gown is a success.
We hope that we can help you again in the future, if you ever need any help, do not hesiate to let us know.
Take care for now.
Paul and Ang
Excellent
I have used Slenderella for a long time now. Their nightwear especially is lovely, fits well. Lovely material and well made. A bit more pricey BUT you only get what you pay for. The people whom I dealt with were Angela and Paul whose business is called "Primo Sacchi" A lovely couple who "Go beyond the call of duty"for their customers. Highly recommend their business which deals with Slenderella
November 21, 2023
Reply from Primo Sacchi
Thank you so much for that Barbara, we are very happy to hear that you have been so happy with us 😁.
We do hope that we can be of service again in the future, if you ever need any help please do let us know.
Takecare for now.
Paul and Ang
Beautiful bag from a wonderful small…
Beautiful bag from a wonderful small family business.
It was a pleasure to buy from Primo Saachi and I would wholeheartedly recommend
November 17, 2023
Reply from Primo Sacchi
Ah, thank you Caroline,we are delighted to hear that you are pleased with your new Clarissa bag, we hope that we can tempt you with other colours in the future 😁.
If you ever need any help, do not hesitate to let us know.
Take care for now.
Paul and Ang
Excellent to deal with…
Received a personal message from Paul and Ang,
Parcel arrived on time and well packaged
Good quality purchase
Thanks for the personal touch
November 20, 2023
Reply from Primo Sacchi
Thank you Andy, we are very glad to hear that you are pleased with everything and hope that the Letizia bag was or will be a hit 😁.
We hope that we can help again in the future, if you need any help, do not hesitate to let us know.
Take care for now.
Paul and Ang
prompt and personal service.
prompt and personal service.
Great care taken to look after the customer
November 16, 2023
Reply from Primo Sacchi
Thank you Rob, we are very happy to hear that you are so pleased and hope thatthe Michelina bag was a success.
We hope that we can help you again in the future, if you ever need any help, do not hesitate to let us know.
Take care for now.
Paul and Ang
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