PrintMyRoute️ Reviews 

103
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Couldn’t recommend highly enough! These guys went out of their way to customize a route and really made a special moment when gifting to my grandpa. They had great communication and product arrived wh... See more

Rated 5 out of 5 stars

Brilliant communication - never known a company reply so quickly! And great being able to do it on everyday texting ap. Super quick delivery also - I want everything yesterday and this lived up to my... See more

Company replied

Rated 5 out of 5 stars

Jake worked his magic and managed to deliver exactly what we wanted at short notice over the busy Christmas period. We were guided on backgrounds and colours so it's well worth asking if you're unsure... See more

Rated 5 out of 5 stars

Saw an advert on Instagram and had never seen anything like it before. Sent an email as I wanted something fully custom and one off, response was super quick and had an answer for every obscure ques... See more

Company details

  1. Trophy Shop
  2. Art Studio
  3. Artist
  4. Craft Store
  5. Handicraft
  6. Laser Cutting Service

Written by the company

Printing your Achievements and Adventures - we make the ideal Gifts for Cyclists, Runners and other Athletes! Personalised Printed Artwork from your GPS data


Contact info

4.9

Excellent

TrustScore 5 out of 5

103 reviews

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4.9

All reviews

(103)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great product & Customer Service -- Automated Comms Need Work

Overall, I'd say the automated part of the ordering/confirmation experience was a little vague and not super consumer friendly -- but the responsive, personalized customer service and finished product make me give Print My Route five stars.

The Deets:
My husband found Print My Route a year ago, and I decided to surprise him with one this past Christmas. I chose my route from Strava, and the integration worked well. I easily selected the route and other features like the color and size. I will say it was a little difficult to know exactly what the print was going to look like. The preview feature was a little wonky; it was a 3d model that zoomed in unexpected ways and was kind of exhausting to use on mobile.

I placed the order and got a confirmation email, but it didn't indicate when I should expect to receive the order. I reached out to the help email asking when to expect to receive it, and I received an answer the same day from Jake.

Jake, in the same email chain, corresponded frequently about my order. He let me know that an add-on I wanted (an engraving into the side of the print) wouldn't fit on my tight, winding route. I recommended that in the future they offer a plaque attachment as an alternative to an engraving for routes like mine.

I received the order a few weeks later, securely packaged and looking really awesome. Then to my total surprise, they had added a plaque to my print like I suggested! This was really great and I was so happy that they made an innovation in the product just for me.

I loved gifting the print. My husband was so surprised. When you show it to people, they're fascinated by the detail. I've talked it up to other bike enthusiasts, and they love the idea.

So overall: great product, still developing ordering/confirmation process, fantastic customer service.

February 6, 2019
Unprompted review
PrintMyRoute️ logo

Reply from PrintMyRoute️

Thanks for such a wonderful review Megan - when I read feedback like this, it makes all the hard work worth it :D

Our design process isn't perfect (yet!) and the route designer on the mobile is a little tricky, but we're working on making our 3D creator much more intuitive and user friendly this year.

Rated 5 out of 5 stars

Unique and Personal

Truly unique and personal way to commemorate an event or achievement. Great quality and good website for customization of the final print.

February 5, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect service

February 5, 2019
Unprompted review
PrintMyRoute️ logo

Reply from PrintMyRoute️

Grazie Ed!

Rated 5 out of 5 stars

Excellent customer service before and…

Excellent customer service before and after as wasn't sure what to order so he gave me details of difference between each of the products, then I needed to combine multiple strava routes to make one and he did that for me then sent back. Original item was slightly wrong but sent replacement without any delay or query. Would definitely recommend and use again. A unique gift!

January 28, 2019
Unprompted review
Rated 5 out of 5 stars

Awesome Gift

The 3D print of the route looks very cool. It was a present for my father and had exactly the impact I hoped it would have.

I can only recommend to find your favorite ride/route and let it be printed.

January 28, 2019
Unprompted review
Rated 2 out of 5 stars

Contact from the company was great and…

Contact from the company was great and delivery was ok but the product was very poor. It had some sort of serial number printed on it which wasn't wanted. The quality was very rough to feel, not smooth. I also paid for wrapping which was terrible quality.

January 28, 2019
Unprompted review
PrintMyRoute️ logo

Reply from PrintMyRoute️

Hi Lewis, sorry we let you down with this.

The nature of our 3D printing method means that printed models are layered (not smooth as you were expecting). If you see photos of our products you'll notice the way the layers are built up.

As for the gift wrapping - I'm not sure what you were expecting but the item was wrapped professionally with good quality paper.

Again, apologies if you were disappointed with our product.

As a small business we are always seeking feedback from our customers and always looking for ways to improve.

Rated 5 out of 5 stars

Amazing service and super cool product.

Amazing service and super cool product.
I ordered the product on a Sunday and I was on the pressure with the delivery because I wanted to give this as present. The guys from printmyroute immediately replied although it was the weekend, printed the route, and on Monday morning the package was already shipped. I'm really amazed about the empathy and how cool they are. And I got my package on time.
The product looks really cool and professional.

January 27, 2019
Unprompted review
Rated 4 out of 5 stars

Unique gift

Great product bought for a Christmas gift. Helpful when replying to emails especially when I fluffed up the ordering process.

January 22, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant communication

Brilliant communication - never known a company reply so quickly! And great being able to do it on everyday texting ap. Super quick delivery also - I want everything yesterday and this lived up to my inpatient standards 🤣. I ordered something a little different - I saw someone ordered the journey from their old home to their new one so I had similar. Made an excellent Christmas gift. Cheers guys

January 21, 2019
Unprompted review
PrintMyRoute️ logo

Reply from PrintMyRoute️

Thank you Jodie! We're glad our WhatsApp chat feature is useful - a lot of our customers use it, and your route turned out fantastic BTW :)

Rated 3 out of 5 stars

Great concept, poor execution

Great concept, but web site ordering was painful and fullfilment was slow.

January 21, 2019
Unprompted review
PrintMyRoute️ logo

Reply from PrintMyRoute️

Thanks for your feedback Timothy.

After listening to our customers, we have plans for improving our ordering process this year.

Sorry you felt that fulfillment of your order was slow. Creating a completely bespoke piece of art, and getting it shipped halfway across the globe to Australia, within 3 weeks isn't that bad! :D (our international orders can take up to 4 weeks).

Rated 5 out of 5 stars

One of a kind idea

This is an awesome idea! Great communication and customer service. I'll definitely be getting prints of all of my milestone events

January 21, 2019
Unprompted review
PrintMyRoute️ logo

Reply from PrintMyRoute️

Thanks Chris! Good luck for future events, can't wait to see them

Rated 5 out of 5 stars

Fantastic 3D route of LEJOG ride

Fantastic product and an excellent and friendly service

January 21, 2019
Unprompted review
PrintMyRoute️ logo

Reply from PrintMyRoute️

Thank you Sharon - always love printing a good LEJOG route - might actually get round to doing it one day!

Rated 5 out of 5 stars

Flawless, beautiful, fast!

Flawless and fast execution, beautiful product, great service. Will order more!

January 21, 2019
Unprompted review
PrintMyRoute️ logo

Reply from PrintMyRoute️

Thank you Marcel, this route in particular was one of our favourites!

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