È chiaramente una truffa!!! Inviano cose differenti rispetto a quello ordinato. Prendono tempo scusandosi e promettendo rimborsi che non avvengono mai! TRUFFA!!!! It's clearly a scam!!! They send d... See more
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See what reviewers are saying
I love the boxers I bought my hubby, with my face on of course. :D The quality of the product was actually way better than I expected. Unfortunately there was some problem with my order going trough a... See more
Company replied
Recived these as a gift, so I can only comment on the product itself. The socks are brilliant, the print includes two different images, which makes them all the more special. My cat is less impressed,... See more
Looking for a way to make your outfit that little bit more funky and unique? Then go grab yourself a pair of groovy socks! But not just any pair of groovy socks - design yourself a custom pair of pe... See more
Company replied
Company details
Information provided by various external sources
Print your best friend's face on your socks and try not to laugh! We bet you can't do it! Our collections of custom socks with picture, designer socks, personalized socks, hooded blankets, boxers and other gifts are just awesome! Each order supports our local animal shelter! Deal with it!
Contact info
Koszykowa 61, 00-667, Warsaw, Poland
- contact@printsfield.com
- printsfield.com
3.7
Average
442 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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FAKE SHIPMENT STATUS
I received an e-mail 1 week ago stating that my socks had been shipped and including a tracking number (and link). Since theN, everytime i have checked the USPS tracking, the site says the same: "Label Created, not yet in system".
How is it possible that in ONE WEEK i have not received more information? I'm starting to think that the socks have not been shipped at all.
December 23, 2019
Unprompted review
Reply from PrintsField
Dear Alfonso,
thank you for taking the time to evaluate our service. We're sorry to hear that it didn't meet your expectations. Could you please provide us with your order number via contact form on our website? Our CC Team will be more than happy to support you.
https://printsfield.com/pages/contact
Thank you very much in advance!
Have a wonderful day :)
Best,
Your PrintsField Team
I ordered a long time ago to make sure…
I ordered a long time ago to make sure I got it in time for christmas. Its 4 days away and I still haven't gotten it yet. I am super dissapointed and if I could turn back time I would've ordered elsewhere that would have shipped it in time. Now I'm going to a party and I'm the only one without a gift. My Christmas is ruined.
The cc department is not replying to my mails
December 20, 2019
Unprompted review
Reply from PrintsField
Dear Valentine,
thank you very much for your review. We're sorry to hear that you're not happy with the service you received.
We always try to be as transparent as possible when it comes to product preparation and shipping time (especially in the pre-Christmas season). That's why we have placed information about safe delivery for Christmas on our home page (orders placed before November 25). We are very sorry that the ordered gift did not arrive on time :(. However, we ask for your understanding - this is a personalized product that needs to be first designed and then shipped - which takes time. The monthly waiting times also result from the pre-Christmas season. That's why we ask for your understanding. Our CC department will be happy to help you with the exact status of your shipment.
Thank you very much in advance!
Have a lovely weekend :)
Best,
Your PrintsField Team
Ordered in November
Ordered in November, still nothing in my mailbox.
EDIT Even after reply from Printsfield, the socks are blocked at customs because the production is not from EU. AVOID THIS COMPANY.
December 20, 2019
Unprompted review
Reply from PrintsField
Dear Maxime,
thank you very much for your message. I'm truly sorry that you're quite unhappy with your experience with PrintsField. I've just checked the current status of your order and it says, the package is already in Brussels. This means that the parcel will arrive at your door any day :) Keep checking your mailbox. Don't hesitate to contact us directly for detailed tracking information.
Have a great afternoon!
Best,
Your PrintsField Team
SCAM!!!!!!!!
I can only agree with the bad evaluations. Goods ordered at the end of November and have not "heard" from my package in TEN DAYS!!!! Link does not work. It must have been lost somewhere between China and Austria. feedback from the customer center, which advertises great support, after three mails. BAD!!
The company is based in Poland and the socks are produced in CHINA (?!) I payed over 20 euros. Hopefully the package will still arrive.
P.S. The company literally overloads you with spam messages. It's best to unsubscribe now.
Update: socks arrived, quality is ok.
December 19, 2019
Unprompted review
Reply from PrintsField
Dear Anna,
I am very sorry to hear that we did not live up to your expectations. Could you please give us the details of your order (in a private message) so that we can check the status of the shipment? If it's lost, as you say, you can count on an immediate full refund :). Thank you in advance for reaching out! Also, you can unsubscribe our news and updates any time. Just leave us a short notice and we'll "forget" your email address :)
Have a great afternoon!
Best,
Your PrintsField Team
Bad experience
Ordered my products more than 4 weeks ago as x-mas presents, still no sign of them. Sent them an email and they just said that my product is in transit. Very disappointed, there was no clear information about when my order would arrive even though they sent me a bunch of emails with discount codes etc. I’m hoping they still arrive but I’m doubting it. Very bad experience...
December 19, 2019
Unprompted review
Reply from PrintsField
Hi!
Thank you so much for sharing your opinion. We're so sorry that you're unhappy with our service. Could you please provide us with your order number so we can track the progress? I hope we'll find a satisfying solution :)
Have a great evening!
Best,
Your PrintsField Team
Ordered my products 4 weeks ago and…
Ordered my products 4 weeks ago and according to the 'track my order'-link, it's still somewhere in China... I guess it won't be in time for Christmas... And they won't answer my e-mail so they're also not able to give me a heads up on the proces of my order... Kind of in a doubt if this website is trustable.
December 19, 2019
Unprompted review
Reply from PrintsField
Dear Angela,
thank you very much for taking the time to share your opinion. Could you please provide us with a your order number, so we can check the current status of your shipment? I hope your package arrives very soon and makes you happy :)
Have a wonderful evening!
Best,
Your PrintsField Team
More than 3 weeks and I don’t recibe my…
More than 3 weeks and I don’t recibe my order. Nobody to contact and no response to my emails and instagram messages. FRAUD.
December 19, 2019
Unprompted review
Reply from PrintsField
Dear Albert,
thank you so much for your message. I'm sorry to hear that you're quite unhappy with our service. I'm sure we can find a satisfying solution. Could you please give us your order number so we can check the current status of your shipment? I hope it arrives really soon and makes you change your mind :)
Have a great afternoon!
Best,
Your PrintsField Team
Really funny
Their product was really funny and made everyone laugh,
When I had a problem they were very quick to contact me and help sort it out within the space of a few days.
Very great device and would definitely buy from again in the future!
December 19, 2019
Unprompted review
Reply from PrintsField
Dear Ruby,
we're so happy to hear that our products, as well as the provided service, met your expectations! Have a great evening and Merry Christmas!
Best,
Your PrintsField Team
misleading online shop
misleading online shop. very very long delivery time from China... got a refund in the end but still far from happy
December 18, 2019
Unprompted review
Reply from PrintsField
Dear Roel,
thank you very much for your feedback.
Currently we cooperate with the production point in China, which offers us (and our customers accordingly :) good quality print materials and modern equipment. Nevertheless, all the designing process, both customer support and fulfillment teams are located in Europe.
We are very sorry if the final product did not meet your expectations. Let me know if there is anything we can do :)
Have a great evening!
Best,
Your PrintsField Team
Item very late - updated w/reply
The product comes from China despite them sending a misleading email to say its coming via USPS. I ordered mine like many others as an xmas present well in advance of the November cut off date and there is no sign of it yet. The tracker either has it stuck in China mail security (socks???) or en route which says its takes 20-40 days to arrive to Europe. My guess is that this is not a real business and is a front to cash in on people wanting novelty Christmas presents. I doubt there is any product at all. Very disappointed to have been misled so badly
****
Thank you for your reply, i very much appreciate the contact. I had sent an email a couple of days ago but i will give the information here again. My tracking number is LO540857546CN and i cannot tell if it is in transit or on its way back to you after being stopped in customs. I would appreciate if you could help me understand this. If you need more information and can tell me which email address i should contact i will be in touch without delay.
All the best,
Roisin
*****
Updated 20/12/19
Thank you for checking and for your update. That is very disappointing to hear. I would still like to receive the present though so please resend the item.
Many thanks,
Roisin
December 18, 2019
Unprompted review
Reply from PrintsField
Dear Raisin,
thank you very much for your review. We're truly sorry that you're disappointed with your PrintsField-experience.
According to the information provided on the site, orders placed by November 25 should arrive for Christmas. I hope your package has already arrived in your mailbox, but if this has not happened yet, please provide your order number and we will be happy to provide you with updated status information.
Please be assured that the product - if ordered on time - is already flying to you (if it has not arrived in the meantime). We are sorry that you have an unsatisfactory experience with our brand and I hope you change your mind as soon as the product arrives.
We also ask for your understanding - in the pre-Christmas period, delivery time is slightly longer due to global overload in postal services. Thank you in advance for understanding!
Have a great evening!
Best,
Your PrintsField Team
UPDATE:
Dear Roisin,
thank you so much for your reply! I found your order in our system based on the tracking link. Unfortunately, it looks like the shipment has been lost in transit. I'm really sorry. Would you prefer it to be sent once again or just refunded? Thank you so much in advance for your understanding :)
Have a great evening!
Best,
Your PrintsField Team
You can't trust them at all with the estimated time of your order
You can trust them at all, on the web they say: "You designing process takes up to 4 days, then your socks are getting on production which takes no longer than 2 days! Shipping to your mailbox will take then from 2 to 4 weeks :)” and is completely misleading. I am still waiting for some information about the shipping of my socks which I have ordered three weeks ago. A lot of time has passed without getting any information. I know there plenty of people in the same situation, I definitely wouldn’t have bought these socks if I had known they wouldn’t arrive on time.
December 18, 2019
Unprompted review
Reply from PrintsField
Hi!
Thank you very much for your feedback. The production and delivery times given on the product pages are average data that prove well in the vast majority of orders.
There are, however, random situations where the project process may take longer (for example, situations requiring contact with the customer). It could be your case. I don't know the details of your order, so it's hard to assess what the delay resulted from, but I can help if you decide to provide your order number.
I hope that thanks to this you will change your mind and decide to trust us again. :)
Let us know if there's anything we can do for you.
Have a wonderful evening!
Best,
Your PrintsField Team
AVOID!!
Absolutely awful service. No update once the initial order is received.I emailed them after waiting 16 days which took them 3 days to respond to. I had ordered a gift and missed the date (6 days ago now and Im still waiting). STAY CLEAR
December 18, 2019
Unprompted review
Reply from PrintsField
Dear Ronan,
thank you so much for taking the time to review our shop. Please, forgive us for longer response time - it's due to the high season. Usually, the average waiting time is 24h, however, in the pre-Christmas period can be extended to 48h. We know it's important for you to be in touch with us regarding all the questions connected with the delivery. Our CC Team does their best to provide you with updates as soon as possible. Thank you so much for your understanding. :)
Have a great evening!
Best,
Your PrintsField Team
If I could I would have given 0/5
If I could I would have given 0/5. This company is really misleading it's customers. I ordered in November and production would take 5 businesses days and 2-3 weeks shipping. 12 business days later still no production confirmation so I email them. First they reply that during the holiday season production takes up to 10 business days so I reply again that my order didn't meet that new deadline either. They reply with an apology and a 50% discount link for the future: meaning they are crazy and think I will order more from a misleading company?! Today, 16 business days later I get a message that my socks will be shipped... from China. No wonder it's taking so long. On the website they don't mention this at all, and Printsfield is based in Poland. Since there is no way they will arrive on time for Christmas I came up with a solution myself and asked to receive images of the personalized design so I can print these with a message "Comimg soon (hopefully). Now I can just pray 1) that they will actually arrive 2) that the quality is ok, which I doubt after now reading other reviews :-(
December 18, 2019
Unprompted review
Reply from PrintsField
Dear Kel,
we are very sorry that you feel misled. We apologize for the delay and know how important it is for you to receive your package on time. I'll be happy to check the current status of your order and help you estimate the delivery time, but I'd need additional data such as the order number. I am sure that together we will find a satisfactory solution. :)
Have a lovely weekend!
Best,
Your PrintsField Team
Delighted with the product!
I seem to be the opposite from the reviews below... It's a longer shipment as they are coming from abroad. I did email to ask what the eta was and they got back to me within a day. Very happy with the product! Good finish and a great gift idea!
December 17, 2019
Unprompted review
Reply from PrintsField
Hello Abbie, thank you for leaving a review. We are happy to learn about your delightful experience shopping with us, we assure you that these kind of experiences are far more common in PrintsField than you can imagine. Please visit our store again and check out our latest designs. We are sure you will love them.
Best,
Your PrintsField Team
Bad BAD BAAAAAD
I am so disappointed! I ordered my socks at the end of OCOTBER and they are still not here. They where shipped the 4th of november and after countless mails to the customer service without answer i dont see them arriving at all. DO NOT buy these socks.
December 17, 2019
Unprompted review
Reply from PrintsField
Hello Anouk, we are sorry to read about the delays associated with your delivery. We hope it was finally sorted out. Please don't hesitate to get in touch with us if there is any way we can help. Once again accept our sincerest apologies.
Best Wishes,
Your PrintsField Team
Ordered 10 days ago
Ordered 10 days ago, no contact whatsoever since. Will be trying to get a return as I paid through Paypal. Avoid at all costs - seems to be a scam.
December 17, 2019
Unprompted review
Reply from PrintsField
Hello Alex, can you tell us if this issue has finally been resolved. We were sad to read that you had this experience trying to order from us. Please be assured that issues such as this are uncommon in PrintsFiled and we are working hard to ensure that it never happens again. Please accept our sincerest apologies.
Warm wishes,
Your PrintsField Team
I hope this is not a scam
Disappointing! I received a email on November 11th, that my order is shipped with a tracking number. Unfortunately this is a not known tracking ID and there is no status on my order.
I hope this is not a scam.
December 17, 2019
Unprompted review
Reply from PrintsField
Hello Jacqueline, we want to apologise for any inconveniences you may have suffered during the process of making this order. We hope all issues associated with your purchase has been duly sorted out by now. Please feel free to get in touch with us if there is anything else we can do to help. Once again, we are terrible sorry.
Warm Regards,
Your PrintsField Team
No communication from the company
I ordered socks 10 days ago with no form of communication from the company.
I tried to get in touch via their costumer service and the link didn't work at all.
I have no idea if I will recieve these before Christmas now.
December 16, 2019
Unprompted review
Reply from PrintsField
Hello Lea, how are doing? We want to apologize for the delay you experienced with this purchase, hopefully this has now been resolved. You may like to know that we have made changes to our internal operations to ensure that our customer expectations are met and surpassed henceforth. Once again, we apologize for any inconveniences you may have experienced.
Best,
Your PrintsField Team
Nope
I ordered socks in November and I’m still waiting for them. I’m also waiting a reply to my email and instagram message when I asked where my order is. I wouldn’t recommend this company.
December 16, 2019
Unprompted review
Reply from PrintsField
Hello Anni, we are so sorry you felt this way. We hope that this issue has now been resolved amicably. We would love to let you know that we had made some recent changes in our company to ensure that in future, all our customers expectations are not only met but exceeded. Once again, we apologize for any inconveniences you may have experienced.
Best Regards,
Your PrintsField Team
I bought socks on the 5th of december…
I bought socks on the 5th of december and just received and email telling they were going to production... it’s been a week and nothing, not even an answer for my two emails. So, I really feel fooled by this company.
December 13, 2019
Unprompted review
Reply from PrintsField
Dear Gabriela,
thank you so much for your feedback. It's sad to hear you're not satisfied with our service, we're truly sorry :( I've just done a quick check on the status of your shipment and it's already on its way. Don't hesitate to contact our CC Team regarding the detailed tracking information. My colleagues will be more than happy to assist you.
Have a wonderful day!
Best,
Your PrintsField Team
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