Prioritymeds 

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See what reviewers are saying

Rated 1 out of 5 stars

My tirzepetide arrive HOT on 5/19. I immediately called and talked to an AI who told me that hot is definitely not acceptable as the meds would become inactive and that they would prioritize (I forge... See more

Rated 2 out of 5 stars

Absolutely ZERO customer service. Forced to speak with an AI bot EVERY SINGLE TIME I have called, with promises of a callback and then … NOTHING, zilch, nada. I have been duplicate enrolled and sent d... See more

Rated 5 out of 5 stars

I have been a Priority Med customer since 2-20-2026 and I couldn't be happier. 44 pounds lighter. My blood pressure went from 145-104 to 121-78. Just finished my annual physical and my doc couldn't... See more

Rated 5 out of 5 stars

I have been a prioritymeds customer since Dec 2025. I am very happy with their service. My meds arrive timely and always protected against the heat. Their customer service has been responsive to all m... See more

Company details

  1. Pharmacy
  2. Fitness and Nutrition Service
  3. Online Pharmacy
  4. Weight Loss Service

Written by the company

PriorityMeds operates as a marketplace platform that connects patients with independently licensed healthcare providers who deliver medical care through the PriorityMeds.com Patient Portal. PriorityMeds does not directly dispense medication or provide medical services; all clinical decisions are solely made by independent providers. Payment does not guarantee that a prescription will be issued or that medication will be dispensed. Any prescriptions provided are based solely on the professional judgment of the healthcare provider.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed an order with them, paid but got no product.

I placed an order with them. Waited a week. Then found. Out they sent it to the wrong address. And when I talked to customer service they said the meds are no good by now and they will have to send me a new order. 3 days later they wont respond to me at all.

May 8, 2026
Unprompted review
Prioritymeds logo

Reply from Prioritymeds

Communication is essential to resolving issues. We have refunded your order due to a lack of communication.

Rated 4 out of 5 stars

I am overall happy with service

I am overall happy with service. It's fairly user friendly. I made a mistake on ordering and got charged twice. It was a little difficult to finally find a customer service number that wasn't automated. However, they were very nice and helpful.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely difficult to get past the AI…and garbage product

Extremely difficult to get past the AI phone assistant. Product is garbage, on a different (more expensive) compounded tirzepatide I lost 10 lbs, with the same compounded medication from Priority Meds, I gained 12 lbs. Everything has to go through chats in their portal, which doesn’t seem to work well on my iPhone or my PC, so it’s cumbersome to talk to customer service or to a doctor.

May 15, 2026
Unprompted review
Rated 3 out of 5 stars

Very disappointed

I have sent several messages and I have not heard back from anyone. This is very unsettling. I received my 4,5 and 6th vial with no instructions or what vial to use first!

May 12, 2026
Unprompted review
Rated 4 out of 5 stars

I have attempted to obtain this…

I have attempted to obtain this medication for awhile. Others would give the price of the medication st a low cost. It wasn’t until I sent the smaller amount of money to get started that they would disclose the monthly cost of membership that would put the cost too high for me. I am still not too trusting of this company.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

My insurance quit covering the GLP-1's

My insurance quit covering the GLP-1's. So I went online and found Priority
meds. They were able to help me out. And the price was about the same as what I was paying when my insurance was covering it.
It was easy to sign up. They were very helpful with that.

May 15, 2026
Unprompted review
Rated 3 out of 5 stars

The process of getting the prescription…

The process of getting the prescription is pretty straight forward. Once the prescription is approved, it does seem to take around 5 days to actually get shipped.

The meds are supposed to arrive cold. However, because they use a single ice pack and poor packaging, the medication is not cold upon arrival. Perhaps if they used next day delivery, there would be a chance of it arriving cold. But it's typically 2-day shipping and delivery depends on if those 2 days run up against a weekend.

Now, the meds seem to still work based on my result, so I do question if cold pack is necessary, but they really should examine this delivery process, certainly to zip codes in hot locations.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Five minutes after I ordered

Five minutes after I ordered, I realized that the medication was a compound,Abd not Zepbound. I called to cancel immediately, and they said they would review. I just received notification that the medication has been shipped. I don’t want it, and it is $1100! Now I have 6 months worth of medication I can’t use! No response, crickets! Terrible company… beware.

May 13, 2026
Unprompted review
Prioritymeds logo

Reply from Prioritymeds

Dan your upset because you placed an order with us and we processed and shipped it to you as requested?

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Thank you to Carlos who called me and…

Thank you to Carlos who called me and set me up with Priority Meds. I am happy save some money even if dose goes up. I lost weight with another company wanted to continue but it was to expensive. Now thanks to Carlos setting me up with this company, Priority Meds I can. Thank you to all.

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

I asked to cancel my subscription…

I asked to cancel my subscription hours, roughly 4 hours and they ignored me no matter how many emails, calls, AI calls to talk to someone. My portal was useless for answers. Terrible sham of a company. If you read above review, I wanted to cancel order after about 4 hours of placing it and couldn’t get in touch with anyone, with email, calls to customer service and my account portal. All I could get was an AI to take a message.

April 25, 2026
Unprompted review
Prioritymeds logo

Reply from Prioritymeds

Lisa, your upset because you placed an order with us and we processed and shipped it to you as requested?

Rated 1 out of 5 stars

Emailed about price variation

Emailed about price variation. Product appears to be cheaper online now than 3 weeks ago when I bought it.

Email never answered

May 6, 2026
Unprompted review
Prioritymeds logo

Reply from Prioritymeds

We have no record of an email and we tried to contact you several times but have not been able to reach you. Trustpilot may be a fun place to post but it wont get you a resolution if you don't communicate with your support team.

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