Pro-Am Kits Reviews 125

TrustScore 3 out of 5

3.0

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See what reviewers are saying

Rated 1 out of 5 stars

Ordered a tracksuit before Christmas the parcel never even got to our address and was sent back to them.. been trying to get a refund since .. does not reply to emails and the phone number they have i... See more

Rated 5 out of 5 stars

Initially we procured thirty Football Tops, Shorts and Socks completed with printing and embroidery. Due to the high quality standard of the product and the professionalism of the staff at Pro-Am we t... See more

Rated 1 out of 5 stars

Our order was delivered to the wrong address/lost by DPD, who have confirmed the problem. However there is zero customer support at pro-am to resolve the issue. They have switched off their telephon... See more

Rated 1 out of 5 stars

Ordered a full football kit at a cost of £185.00. With school logo & Virtu Academy logo. (Do not understand how Virtu Academy are dealing with this company!!!!????) Ordered in September, received pa... See more

Company details

  1. Activewear Store
  2. Fitness Equipment Store
  3. Soccer Store

Written by the company

Welcome to Pro-Am Kits. A leading football supplier of Nike, Joma, Stanno, adidas, Precision Training, Polar. Pro-Am supplies all the latest football teamwear, rugby teamwear, hockey teamwear and basketball teamwear and products that can be ordered and customised by our in-house printing and embroidery team. Great selection of teamwear and training kit and featuring tees, hoodies, sweat tops and tracksuits and big clearance savings and deals.


Contact info

3.0

Average

TrustScore 3 out of 5

125 reviews

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Rated 5 out of 5 stars

Online purchase made after comparing a…

Online purchase made after comparing a variety of products from alternative sites. Great products at competitive prices. Really helpful customer service when contacting them in person to resolve an issue.

September 19, 2023
Unprompted review
Rated 3 out of 5 stars

Delivery time

The order took longer to arrive that expected. I did send an email to enquire about order but received no reply. I then called and the next day order was posted next day

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent fast service

Excellent fast service. The customer service was so easy too. The lady I spoke to was very friendly and helpful with my query, I was impressed. I would definitely use Pro-Am Kits again.

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

A week late!!

I ordered 12 footballs and paid extra for next day delivery, they come nearly a week late, and when i emailed asking where they was i either got igroned or they said they will be tomorrow. Was poor service from start to finish.

August 8, 2023
Unprompted review
Pro-Am Kits logo

Reply from Pro-Am Kits

Good morning,

Thank you for leaving us a review - We are sorry you feel this way. After looking into the order we can see you placed the order Wednesday evening and we processed your order on Thursday. We endeavour for all parcels with next day delivery to be delivered the next day however sometimes factors occur which are out of our control causing delays.

I can see your parcel was delivered Monday morning with DPD and you also contacted us via email where a member of the team has been speaking to you regarding this matter. Since then our team have also refunded your shipping in full due to this not being delivered within the timescale.

We apologies for the delay in getting this to you and for any inconveniences that may have caused.

If you would like to discuss this further we would be more than happy to speak with you regarding the matter via telephone, our office line is open Monday - Friday 10am-4pm.

Best wishes,
Team Pro-Am

Rated 5 out of 5 stars

Great Company

Always a good service and great Quality products. After buying 2 footballs from sports direct and the stitching bursting in days. I used Pro Am as have used them a few times now and product quality of everything is always top 👍 keep doing what you do.
Thanks

August 8, 2023
Unprompted review
Rated 1 out of 5 stars

The socks arrived with a large hole in…

The socks arrived with a large hole in it. Contacted the company. They asked me send a picture of the damaged item which I did. Still waiting to hear back from them.

July 5, 2023
Unprompted review
Pro-Am Kits logo

Reply from Pro-Am Kits

Good afternoon,

Thank you for leaving us a review - We are sorry to hear that the socks have a hole in. On this occasion we will send you another pair of socks. Our emails are monitored daily however we are closed over the weekend which is why you hadn't had a response from our team.

We would recommend on the new pair of socks to use scissors as from previous experiences holes like this occur due to the tags being ripped from the socks instead of carefully cut.

If you have any questions please let us know.

Kind regards
Team Pro-Am

Rated 5 out of 5 stars

Very quick turnaround

Very quick turnaround. Quick response to messages and delivery on time. Also experienced staff who clearly care about customers ( Rachael )

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Quality kit and customer service

Quality kit and customer service, I was emailed very quickly when an item I had ordered was out of stock, and a refund was issued immediately, the other kit I ordered is great and was much cheaper than other suppliers. All in all, I'm very happy to deal with Pro-Am Kits again in the future.

July 6, 2023
Unprompted review

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