Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... See more
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Review summary
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What people talk about most
Based on these reviews
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my order the very next day from... See more
Company replied
Protek was recommended by my son who has done his living room,hallway and kitchen dining room in herringbone. The quality is first class, from ordering to delivery was a quick three days. I'm a diy e... See more
Company replied
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively pr... See more
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Company details
Written by the company
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Contact info
Unit 3 Redlands Moorhouse , TN16 2ET , Kent , United Kingdom
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4.7
Excellent
273 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service and good quality durable…
Great service and good quality durable flooring. Simple to lay, looks super.
August 18, 2025
Reply from Pro Tek Flooring LTD
Hi Kathryn
Thank you for the kind words
We are really happy that you are happy with everything.
We cant wait to see you again in the future for your next project
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick delivery, great service
Quick delivery, a pack was slightly damaged during transport but a replacement was sent out the very next day. Fantastic service.
September 11, 2025
Reply from Pro Tek Flooring LTD
Hi Lisa
Thank you for leaving us a 5* Review
We really appreciate all the feedback
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Mr Roberts
We are gla that you had a great expereience and the samples arrived quickly
We would love to turn the 2* review into a 5* review and would love to know what we can do for you to acheive that
If you would like to reach out to me directly i would be more than happy to help
my email is marcus@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
This flooring is easy to lay
This flooring is easy to lay, though I did get someone to do it for me.
Hard wearing, great colour, and looks fantastic.
September 4, 2025
Reply from Pro Tek Flooring LTD
Hi Lin
We are so glad to hear that you are happy with your purchase !
We would love to see some photos of your finsihed project to showcase on the website.
If you are happy to share them with us please send them to info@protekflooring.co.uk with your instagram handle if you have one and we will tag and share.
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Rosie
Thank you for the 5*.
If you need any help in the future please do not hesitate to contact us on the email or number below.
020 3917 5550
Info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Good Knowledgeable Technical Support
Good Customer Service, knowledgeable Technical support and next day sample of flooring sent.
September 4, 2025
Reply from Pro Tek Flooring LTD
Hi Mr Burns
Thank you for taking the time to leave us a great 5* review.
I will be sure to pass the information about you exprience onto the sales and technical support teams.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick response.
Samples arrived quickly and well packaged. Good follow-up without being too pushy.
August 18, 2025
Reply from Pro Tek Flooring LTD
Hi Susan
Thank you for the 5*
I am happy that the sales team were of assistance to you. We do understand that this desicion can take a while and were more than happy to take the time to assist you in ensuring you make the best choice for you.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi
Thank you for the review
We pride ourselves on the quick turnaround of the samples as well as being able to offer some of the largest flooring samples in the UK
Please let us know if you need any help when ordering your flooring
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Generally a good service with some room to improve
I bought vinyl flooring from Pro Tek to cover the ground floor of my house.
What I liked:
-Pro Tek offers a helpful feature to send samples on request, making it easier to choose the right flooring.
-Ordering was easy, with plenty of information about the range they offer.
-They accept a reasonable amount of leftover material for return, as long as it is undamaged and unopened.
What I didn’t like:
-The company didn’t have my choice in stock. I was assured it would be available by [date X], but it wasn’t, forcing me to choose another product due to the time constraint.
-The refund process was a bit slow and required several reminders from my side.
Overall: A solid, durable product at an affordable price. I’ve had no issues with the vinyl flooring after a year of use.
August 27, 2024
Reply from Pro Tek Flooring LTD
Hi Martin
Thank you for the review and or going into a full depth explanation of your experience
We are sorry that we didnt acheive the 5* with you , in terms of the date we do try and get this as accurate to the landing date as possible for the prodcut but sometimes due to shipping delays this does become beyond our control.
I am happy that a year down the lne you are still enjoying your flooring and we hope you enjoy many more years
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great product and customer service
Great help and customer service before and after purchase. Great product, the herringbone has been down for nearly a year now in the hall and kitchen diner. Easy to keep clean (follow product guidance for cleaning) and we have a large dog/children - so far it’s great!
August 15, 2025
Reply from Pro Tek Flooring LTD
Hi Nicola
Thank you for taking the time to leave such a great review
It is nice to see a review from someone who has haid thier flooring laid down for a significant period of time
We hope that you enjoy many more years of the flooring and if you ever decide you need a change in decor you know where we are !
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Medium oak caulking, perfect colour match
Ordered some medium oak caulking and it was delivered as per the tracking information. P&p was a bit sneakily added, the caulking was about £9 and the delivery was £10! My own fault I know but the delivery charge wasn't very noticeable or I'd have chose a lower priced delivery option.
August 4, 2025
Reply from Pro Tek Flooring LTD
Hi Matt
Thank you for taking the time to leave us a review. I am glad that the product was exactly what you needed and the colour match was great !
I am sorry that you arenot entirely happy with the delivery charge or the way it is displayed. With the delivery charges we only pass on the charge that the courier gives to us however i will take your advice on board and look to make this more noticeable at checkout
Thank you again for taking the time to leave us the review.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Samples were sent very quickly
Samples were sent very quickly. They look good quality. Haven't made a final decision yet. But thanks for your quick service.
August 4, 2025
Reply from Pro Tek Flooring LTD
Hi Mr Frew
Thank you you for taking the time to leave us a review , If you need any help once you have made a desicion please give us a call or send us an email and we will be happy to assist you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very quick to respond to my queries and…
Very quick to respond to my queries and samples arrived quickly too. The wide plank luxury vinyl looks really good. Also interested in herringbone. I put the samples in a bucket for two days and the Pro Tek was totally fine (as we're my quick step and evro samples). The chkarndean and Amico glue down version all curled up. On my scratch test the pro Tek was as good as the others. The samples from here and other companies did all scratch, but applied some heat and was able to smooth back down fairly well. Cost is alot less than others but the quality seems right up there to me. Not laid floor yet as still looking at best solution after being flooded by a burst pipe.
July 31, 2025
Reply from Pro Tek Flooring LTD
Hi Lindsey
Thank you so much for leaving a great review , We spond a vigorous amount of time in testing our product to ensure that they are of the best quality. We also pride ourselves on offering an incredible product at a great price.
If you need any additional advice on the product or any extra technical information to help you make your desicion i would be happy to help
You can email me direct on marcus@protekflooring.co.uk or call me on 020 3917 5550
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Fantastic customer service and excellent product.
Fantastic customer service. As soon as I placed my order Pro-tek contacted me about delivery and arranged a day that suited me. The quality of the flooring is excellent. Will be using this company again for future purchases.
July 28, 2025
Reply from Pro Tek Flooring LTD
Hi Julie
Thank you so much for such a great review !
We are so glad that the whole process was smooth for you and that you love the product
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Ordered samples which came really…
Ordered samples which came really quickly. They look great quality with a lovely thick underlay too. Will be ordering Hursk Oak in the super long plank!
July 25, 2025
Reply from Pro Tek Flooring LTD
Hi Kirsty
Great choice in picking the new Super Long Plank !
This is our best SPC flooring to date
We look forward to receiving your order
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Ordered some samples and we are very…
Ordered some samples and we are very happy with them 😊the delivery was fast and it was helpful to get a variety of different sizes and colours.
July 21, 2025
Reply from Pro Tek Flooring LTD
Hi
Thank you for the Review !
I am glad that everything went great for you :)
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great Product
Great product. Good quick delivery and sales team are excellent on the phone or via email, thanks again.
July 21, 2025
Reply from Pro Tek Flooring LTD
Hi Dave
Thank you for the great review
I will make sure the sales team get to see this.
If you need any extra advice or help please do not hesitate to contact us
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
The samples will help us decide on what…
The samples will help us decide on what flooring to use on our bathroom floor, plus they were free 😀
July 14, 2025
Reply from Pro Tek Flooring LTD
Hi Gary
Everyone loves a freebie ! im glad that they helped you make a desicion easily and thank you so much for leaving the 5 * review we really appreicate it.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick service with a great product
Quick service with a great product. Nothing bad to say from my experience.
July 16, 2025
Reply from Pro Tek Flooring LTD
Hi Joshua
We ar really happy that everything went so smoothly for you !
Thank you for taking the time to leave us the 5* review.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Lovely flooring
Beautiful flooring, had an issue with the courier which was resolved incredible quickly and kindly by Pro Tek, would definitely recommend!
June 30, 2025
Reply from Pro Tek Flooring LTD
Hi Molly
Thank you for the 5*. I was so good to see your progress on Instagram and the van looks great !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
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