Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... See more
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Review summary
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What people talk about most
Based on these reviews
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my order the very next day from... See more
Company replied
Protek was recommended by my son who has done his living room,hallway and kitchen dining room in herringbone. The quality is first class, from ordering to delivery was a quick three days. I'm a diy e... See more
Company replied
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively pr... See more
Company replied
Company details
Written by the company
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Contact info
Unit 3 Redlands Moorhouse , TN16 2ET , Kent , United Kingdom
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4.7
Excellent
273 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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The company have been mega attentive
The company have been attentive, communicative and friendly.
There was a small issue with the payment and they went way beyond to help me.
The product is way beyond any other I have tried. There are many intimators but the products here are a step up and beyond others.
Even the delivery is well thought through.
July 11, 2025
Reply from Pro Tek Flooring LTD
Hi Stephen
Thank you so much for this fantastic review !
I am glad everything went so well and that you are happy with the product. If you need anything else please give me a call
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great service
Great service, very prompt. Ordered 3 free samples. Glad I did because it helped me decide
July 10, 2025
Reply from Pro Tek Flooring LTD
Hi Debbie
Thank you for taking the time to leave such a great review!
We are glad the samples help , We ensure that we can send as large of a sample piece as possible to help make your desicion easier.
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Zhichao
Thank you for the 5* review
We are really happy that everything went smoothly for you and you like the product.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very good flooring and good value will…
Very good flooring and good value will be ordering some in a couple of months
June 27, 2025
Reply from Pro Tek Flooring LTD
Hi John
Thank you so much for the 5* review , we look forward to recieving your order , if you need any help with the ordering process please let me know !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Speedy delivery
Only ordered some samples , but came super quick and free delivery, quality seemed good.
July 3, 2025
Reply from Pro Tek Flooring LTD
Hi Daryl
Thank you for the review. Please let us know if you need any assistance when palcing your order , or if you have any technical questions we will be happy to help.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very nice flooring
Very nice flooring. Builder's did mention bit hard to click together but looks lovely.
June 25, 2025
Reply from Pro Tek Flooring LTD
Hi Gail
Thank you for the review , We are really glad you re happy with the end product and would to see some images to showcase on the website!
If you are happy to please email them through to info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very prompt service.
July 2, 2025
Reply from Pro Tek Flooring LTD
Hi Chris
Thank you so much for the 5* Review.
We look forward to seeing more orders from you in the future.
Thank you again.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
The quality of the tiles is brilliant
The quality of the tiles is brilliant. The samples came straight away and I will be ordering soon.
June 19, 2025
Reply from Pro Tek Flooring LTD
Hi Kathryn
Thank you for taking the time to leave a great 5* review
We are really happy that you like the quality and look forward to recieving your order !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi !
Thank you so much for the 5* review
We hope to see many more orders from you in the future :)
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Sample was never received so I am…
UPDATE - following my review the company kindly contacted me. It appears that the courier was at fault. Pro tel immediately sent a replacement sample which arrived quickly so my review is now updated from 1 star to 5 stars. Excellent customer service!!
Sample was never received so I am unable to give a review.
Very disappointing really
June 16, 2025
Reply from Pro Tek Flooring LTD
Updated Reply 15-07-2025
Hi Margaret , Firstly i want to say a big thank you for taking the time to come back and amend the review , the difference it makes to us is huge so we really appreciate it .
I will pass your kinds words about the service onto the sales team. If you need any assistance when placing your order or for any technical advice do not hesitate to give us a call on 020 3917 5550
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Hi Maragret
I am really sorry that you did not recieve your samples , as you can see from the other reviews we take pride on sending out XL samples on a really fast turnaround , it is very dissapointing that another service has let you down .
I have arranged for another set of samples to come to you using a different courier service and feel free to email me directly on marcus@protekflooring.co.uk if you need any assistance
All our samples are sent out on a royal mail 1st class 24 hour service daily so i will be sure to raise a complaint with our collections team
Thank you and i really do apologise again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Review of free VLT samples and service
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively prompt. The herringbone LVT samples were of very good quality — even though the shades didn’t quite match what we were looking for, we were thoroughly impressed with the level of service. Thank you!
June 24, 2025
Unprompted review
Reply from Pro Tek Flooring LTD
Hi Amanda
We really do appreiciate you taking the time to leave us a review even though you did not purchase. It really does go a long way so thank you very much
If you do require any other sampling moving forward please let me know and i will be happy to assist you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great customer service
Great customer service on the two occasions I had to contact this company and reduced my carriage cost when I had to order more tiles for the job.
June 16, 2025
Reply from Pro Tek Flooring LTD
Hi Andi
Thank you for the 5* , i will make sure i pass on your kind words to Andy and Helen in the sales team
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Renewed service
Never received sample but so they contacted and said problems with delivery company which is good service and will send new sample great
June 16, 2025
Reply from Pro Tek Flooring LTD
Hi Steve
Really sorry to see that you did not recieve your samples. As you can see from the numerous other 5* reviews we take pride on the fact that we offer samples on a very quick turnaround.
We send all our samples via royal mail 24hr service and it is such a shame that our review is a relection based on a service that is beyond our control.
We have actually sent yoour samples twice as we received an email from you stating that they were not received from the original.
If you still require samples from us i would be happy to arrange another set to leave with a different courier service and i will make sure i pass your complaint onto our collections team at royal mail.
Again i can only apologise your experience with Pro Tek was dissapointing and if you want to reach out to me directly i will assist you
marcus@protekflooring.co.uk is my direct email
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick delivery just not quite the…
Quick delivery just not quite the colour we were looking for
June 16, 2025
Reply from Pro Tek Flooring LTD
Hi Andy
Thank you for the review , i can see that you ordered one of our SPC Editions tiles , Would you like me to send any of the other colours in the range that may be more suited to what you are looking ?
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Efficient delivery
Great company to deal with. Easy to order, always updating regarding delivery. Helpful help when I contacted reception
June 2, 2025
Reply from Pro Tek Flooring LTD
Hi Paulo
Thank you for the review ! , We are glad to of been of help to you. We look forward to many more orders from you in the future
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great Quality Flooring & Fabulous Customer Service
From the time i ordered to the delivery was brilliant. Pro-tek Flooring's customer service is second to none and their products are amazing. The click vinyl that I ordered was the best quality and so easy to work with. Thank you Pro-Tek.
June 20, 2025
Reply from Pro Tek Flooring LTD
Hi Vicky
Thank you for taking the time to leave such a great review ! i will pass your review onto the team as they will really appreicate it.
We would love to see the finished products if you are happy to send images to info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I requested a sample and received it…
I requested a sample and received it very quickly. Not placed an order yet as I'm not sure if to put protec over the top of old tiles or rip the old up and have new ceramic tiles. I have left the sample in water over night with no damage at all. I do like the foam backing which could make floor warmer to walk on in winter
June 13, 2025
Reply from Pro Tek Flooring LTD
Hi
Thank you for the 5* review
I will give you a call today to talk you through the installation and sub floor process to put you at ease
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Really good quality sample flooring…
Really good quality sample flooring products.
Timely email communications.
Delivery took 6 days to arrive via Royal Mail which was later than expected.
June 12, 2025
Reply from Pro Tek Flooring LTD
Hi Patricia
Thank you for the review
I am very sorry that Royal mail took so long to deliver the samples to you. All of our sample parcels are sent out daily and are sent on a 1st class service so the samples should take no longer than 48 hours to arrive
I am very happy that you enjoy the quality of the product and that we were able to assist you and its just a shame that royal mail have been the reason this is a 4* instead of a 5* review.
If you need any help moving forward please let me know and i will be happy to help you
Please email me on info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Got some free floor samples and all of…
Got some free floor samples and all of them look amazing and feel great quality.
June 10, 2025
Reply from Pro Tek Flooring LTD
Hi Clodagh
Thank you very much , Please let us know if there is anything we can help you with when you come to make a desicion on the flooring type you would like to order
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Karen
Thank you for the review
We always aim to have the goods delivered within a 72 hour period of the goods being ordered.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
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