Pro Breeze Reviews 2,896

Received outstanding customer support

When I bought the dehumidifier it arrived very quickly and was well packed. It worked as it should but after a couple of days it started being noisy,afterseveral attempts to quiet it down, which failed, I contacted Probreeze and I sent them a video of the dehumidifier making the noise. They asked ne to return the item,which I did and they sent a replacement immediately. The only concern I have with this model is extracting the tank when full which can be very hard to do for a handicapped person as you have to use both hands. A handle at the back of the tank would make it a lot easier to extract the tank, but overall the dehumidifier works well and I am surprised with the amount of water it extracts from the air during the day when no-one is in. Thank you to the staff who sorted out the problem with my original dehumidifier.

Fantastic service to our self inflicted problem. Many thanks to Grace for sorting it out. We would definitely recommend Pro Breeze as our experience with them was very good.

Love the machine works really well. Customer service is also very good

My de-humidifier stopped turning off. After a few emails back and forth, they gave me a full refund. Shame about the product but resolved fairly, so I can’t complain.

Quiet. Easy to use. Works well especially if you are having to hang washing indoors.

In today's day and age why on earth would a dehumidifier need you to grant access to your phone's location, microphone and files.

Highly highly unethical and no way of turning off the constant pestering messages asking to grant these permissions every time I want set a timer in it.

So suspicious.

It was quick and to the point . Thanks for sorting the query .

They are releasing a faulty product (Pro Breeze Smart 2500W 11 Fin Oil Filled Radiator with Digital Display and WiFi) and they don't want to honor the warranty, they demand lots of photos, videos and information, after many emails they finally acknowledged they received the product but they are in no hurry to refund it, don't buy from them.
EDIT.
After several emails, I finally received a response and a refund, but I am not satisfied with the course of this situation at ProBreeze and Amazon.

Don’t buy from this company cheap rubbish

I’m sharing my experience with Pro Breeze to help other consumers make informed decisions.
My dehumidifier developed a safety-related wiring fault during normal use shortly after the warranty expired. Pro Breeze advised that the unit should no longer be used.
However, I was then told that no repair service is available at all—not even a paid repair or authorised technician—and that my only option is to seek a third-party repair or dispose of the product.
I find it concerning that an electrical appliance designed to handle water becomes unsafe and effectively unsupported after 12 months, with no route to repair. This raises questions about product durability, sustainability, and customer confidence.
I’m not asking for unlimited warranty—just reasonable after-sales support for a safety issue. Unfortunately, this was not offered.

The probreeze oil filled radiator arrived on time..it had a full instruction manual which was clear and very helpful..l could not be more happy with my 25000 oil filled radiator..l had it on medium heat setting and boy it heated my medium/large bedroom within minutes..l kept checking my smart meter to see if it was using a lot of electricity..big bonus..it wasn't!!!..the dial hardly moved at all...my freezing poorly insulated bedroom was so warm and snug in about 10 minutes..l couldn't believe the difference..l kept the radiator on for about forty minutes then turned it off my bedroom remained warm for the rest of the evening with my heavy velvet curtains drawn against large bay window..l couldn't be happier with my probreeze oil filled radiator..and would thoroughly recommend this fantastic product to anyone thinking of buying it..

Pleased with my purchase but slightly disappointed that the remote arrived damaged and not functioning.

So far excellent product and seems to be working , good value and very quick delivery

Did not receive my order. They have no customer service number just an robot providing a reply.
Avoid at all costs.

Good value easy to use

Great product and very responsive after sales.

Brilliant fast service, delivered the following day!
Great bit of kit for a small space with no electric point, very impressed.

Great customer service. Query sorted almost straight away

Best in UK , Best Customer Services