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See what reviewers are saying

Rated 4 out of 5 stars

initially I'm bit confused because this is my first time to online job application. I try to manage myself then later I got everything fined. Specially uplaod documents were I found satisfactory. Back... See more

Company replied

Rated 5 out of 5 stars

Great Service overall, very friendly, prompt responses. Process takes roughly 3 weeks. It doesn’t update promptly, every step involves a few days to update status and move next. Just that personal ref... See more

Rated 3 out of 5 stars

Initially process seemed fine. The portal did just not show enough detail during the process where things were not going smoothly e.g. an agency not responding. So as a result things took far longer... See more

Company replied

Rated 5 out of 5 stars

Procius helped me secure my dream job - I have read the reviews and it is unfair they get criticised as they do not set the complex rules and standards! The reason they do what they do is to ensure e... See more

Company details

  1. Security Service
  2. Applicant Tracking System
  3. Business to Business Service

Written by the company

Procius is a leading provider of background and pre-employment screening and criminality checks. Through these services we can help protect your business from fraud, theft, brand damage, loss of productivity and many other damaging factors. Our customers trust us to manage thousands of their new recruits’ background checks each year


Contact info

  • Procius The Square, RG21 4EB, Basingstoke, United Kingdom

  • procius.com

4.1

Great

TrustScore 4 out of 5

164 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

I KEPT ON CALLING SO AS TO PUSH FOR…

I KEPT ON CALLING SO AS TO PUSH FOR ACTION TO BE TAKEN.I GUESS IF I DIDNT CALL THE PROCESS WOULD HAVE TAKEN LONGER.

September 9, 2024
Unprompted review
Procius logo

Reply from Procius

Thankyou for your feedback and comment, Having looked at your profile I can see we completed this well within the agreed time frame with our client which is always our aim, it looks as though we were awaiting a check back from an external provider where we have no influence on their delivery timescales.
Please do feel free to call in and speak with the team manager who can explain this process to you.
We will take your feedback on board to further explain this to future applicants to avoid this in the future.

Rated 5 out of 5 stars

Good work

Good work , thanks to Natasha for making it smooth.

September 4, 2024
Unprompted review
Procius logo

Reply from Procius

Thank you so much for your positive feedback this has been shared with Natasha.

Rated 4 out of 5 stars

Pre employment checks

This is one of the very few professional company. They do the hard and tedious procedure for you. Quite impressed

August 29, 2024
Unprompted review
Procius logo

Reply from Procius

Good afternoon, many thanks for your comment it is much appreciated and will be passed along to the team.

Rated 5 out of 5 stars

My experience with Procius

I wish to state that my experience with your team was full of courtsey and prossionalism throughout the conversations.
I know that the process took too long through no faulty of your team but I was happy with the service I got.
Do continue to provide an exemplery service to your clients.

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

Communication is appalling

Procius took over 2 months to send my checks to my new employer. I sent all my references to them straight away, and received no emails from them chasing any further details. The only reason I found out they hadn’t completed the checks is because my employer had extended my probation due to ‘outstanding pre-employment checks’. Communication is appalling.

May 17, 2024
Unprompted review
Procius logo

Reply from Procius

I am sorry to hear you did not have a good experience with us, unfortunately some background checks do take an extended period of time due to the nature of the profile or unresponsive referees.
I will take the feedback to the team around keeping applicants updated and will have a look into the communications that were sent to yourself so we can improve for future cases.

Rated 1 out of 5 stars

Careful with your data

Company more interested in getting your HMRC records (God knows why) than contacting your previous employers HR for references.... not even spoon-fed common sense works... I won't train them on how to dial a number and speak to people at HR to get a reference... Appalling and definitely to avoid. Careful with your data and your reputation in the their hands...

May 24, 2024
Unprompted review
Procius logo

Reply from Procius

Thankyou for taking your time to leave a review. I apologise you feel the service you received throughout your checks was not sufficient. Unfortunately some HR departments are not responsive to reference requests and we must follow the ruleset given to us to then complete your referencing, in your case using your HMRC records.
I can assure you we are fully compliant with GDPR and ISO27001 certified so your data is safe. I would suggest you call in to speak with a member of the management team, so we can reassure you that the process we followed to complete your checks was following guidance from our client, and what now happens with your data.

Rated 5 out of 5 stars

It was a fairly quick and easy…

It was a fairly quick and easy application online. There is a great team to keep in touch for any enquiries via email. Would be quicker if it is done on a laptop or computer as my phone had a few hiccups but it was sorted out eventually at second trial.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service overall, very friendly, prompt responses. Process takes roughly 3 weeks. It doesn’t update promptly, every step involves a few days to update status and move next. Just that personal reference limit to minimum 5 years is not suitable for everyone.

April 1, 2024
Unprompted review
Rated 4 out of 5 stars

Good clear communication

Good clear communication, prompt responses.
International DBS check takes longer than usual national check so I guess that’s why I waited for more than 4 weeks to get one.

Thank you.

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

Very difficult to obtain the correct…

Very difficult to obtain the correct level of DBS check required. Very concerned that others may not be checked sufficiently for the safety of others.

February 13, 2024
Unprompted review
Procius logo

Reply from Procius

Thankyou for taking your time to write a review. We do adhere to all DBS guidelines in regards to obtaining a DBS and what level of check can be obtained, this is fully discussed and agreed with our clients.

Unfortunately I cannot look into your case directly without more details. Please do call and speak to a member of the management team and we can talk this through directly.

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