productcaregroup.com Reviews 6,859

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being polite, efficient, and helpful, often going above and beyond to ensure satisfaction with the delivery and installation of products. Many people highlight the excellent service, noting the care and professionalism shown during deliveries, even with challenging items or difficult access. Reviewers appreciate the clear communication, including calls ahead of arrival and informative advice, contributing to a smooth and positive overall experience. However, some customers also noted issues with delivery scheduling, such as not receiving expected time slots or items not being loaded onto the delivery van, leading to wasted time and frustration. A few other people also felt that the customer service was poor, citing a lack of communication regarding unsuccessful deliveries or problems with installation that were not resolved.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the helpfulness and professionalism... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professionalism,... See more

Product

Customers consistently note positive experiences with product, with many praising the professional and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting poor experiences, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I literally have had one of the most positive experiences with a removal/delivery)install of a new washing machine by Lee G. Lee called ahead to let me know he was on his way, made no fuss of the ste... See more

Rated 5 out of 5 stars

The delivery was due 2/5/26 I received a call stating van had broken down and would deliver early next day which happened The delivery man was prompt polite and really helpful. He removed old machin... See more

Rated 5 out of 5 stars

Big Reecey and Jonathan H were absolutely fantastic. Chest freezer looked like it was too wide for the door to get it inside the house. Big Reecey found a way and with care took it to the summerh... See more

Rated 5 out of 5 stars

Rafael and David delivered my washing machine with great care and professionalism. They handled everything safely, were respectful, and made sure the appliance was placed securely without any issues.... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication, delivery on time. No damage. The delivery man was very friendly.
I haven't used the cooker yet but it looks very nice 👍

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Shaun and John from product care were…

Shaun and John from product care were very professional! They ensured that my washing machine was fitted properly. It wasn’t a straightforward job as my washing machine lives in a tight space! They were understanding and has good judgment on what to do where as some workers wouldn’t really care! Thank you John and Shaun for making my life easier!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Positive feedback for this company-…

Positive feedback for this company- good communications with regards to delivery emails and a phone call half an hour before they arrived. The technician who delivered my oven was very helpful nameGiuseppe. Friendly, professional and efficient..
many thanks …Mrs J.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

PCG delivery

Shaun MC was the delivery driver. Excellent and timely, extremely polite and helpful.

Enquiries team also amazing at scheduling delivery

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking

I would not even give it a star if I could. I ordered a washer the first delivery they could not find my address. We rearranged and twice now waited home to be told on two occasions my washer has not been loaded on van. I get mistakes happen but twice, ive now been left with no washer and they do not care. Ill not be ordering again.

April 21, 2026
Unprompted review
productcaregroup.com logo

Reply from productcaregroup.com

Good Afternoon,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1016898.

Kind regards,

Product Care Customer Engagement Team

Rated 5 out of 5 stars

Neil has been amazing

Neil has been amazing. He provided a fast and excellent service in delivering and assembling our washing dryer machine.
He has been very kind and friendly as well.
Neil is an excellent worker.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Delivery Driver

Various emails and texts. Day of delivery I did have to call as the tracking just showed scheduled. The lady I spoke to explained I would receive a call just before delivery and that the tracking kicks in 1 stop before mine.
The driver rang gave me eta. Well what a breadth of fresh air! The driver Lee G couldn't have been more helpful or considerate if he tried. He was respectful of my plants not to tread on or knock with the freezer. Thank you Lee for your happy demeanor and confident customer service

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Delivered by Lee G on time and called ahead to confirm when he would arrive. Polite and friendly on arrival, confirmed everything was ok and took away all packing.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Shaun MC

Shaun MC
Very genuine/perfectly on time delivery driver
Called me 10mins before turning up to make sure I was in .
When turned up had a lovely positive happy energy about him and a couldn't of been any more helpful even went out of his way to get a trolley out and brought thd washer to my doorstep .

April 20, 2026
Unprompted review

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