productcaregroup.com Reviews 6,859

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being polite, efficient, and helpful, often going above and beyond to ensure satisfaction with the delivery and installation of products. Many people highlight the excellent service, noting the care and professionalism shown during deliveries, even with challenging items or difficult access. Reviewers appreciate the clear communication, including calls ahead of arrival and informative advice, contributing to a smooth and positive overall experience. However, some customers also noted issues with delivery scheduling, such as not receiving expected time slots or items not being loaded onto the delivery van, leading to wasted time and frustration. A few other people also felt that the customer service was poor, citing a lack of communication regarding unsuccessful deliveries or problems with installation that were not resolved.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the helpfulness and professionalism... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professionalism,... See more

Product

Customers consistently note positive experiences with product, with many praising the professional and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting poor experiences, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I literally have had one of the most positive experiences with a removal/delivery)install of a new washing machine by Lee G. Lee called ahead to let me know he was on his way, made no fuss of the ste... See more

Rated 5 out of 5 stars

The delivery was due 2/5/26 I received a call stating van had broken down and would deliver early next day which happened The delivery man was prompt polite and really helpful. He removed old machin... See more

Rated 5 out of 5 stars

Big Reecey and Jonathan H were absolutely fantastic. Chest freezer looked like it was too wide for the door to get it inside the house. Big Reecey found a way and with care took it to the summerh... See more

Rated 5 out of 5 stars

Rafael and David delivered my washing machine with great care and professionalism. They handled everything safely, were respectful, and made sure the appliance was placed securely without any issues.... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Tumble dryer recall

New tumble dryer was delivered by Giuseppe. Called in advance to confirm an early delivery. Unpackaged checked and tested before leaving. Great service all round

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

The delivery company were great

The delivery company were great . The keep me updated throughout about what time they will be there. It was a tight space to for my washing machine but Neil and Quinn did it without complaint. Both really friendly and professional.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Haier dishwasher

Had a dishwasher delivered by this company today. Their Technician Giuseppe, was beyond helpful when the appliance turned out to be faulty! He was very patient and professional and did everything he could to sort the problem. Highly recommended this company for good, helpful service!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Delivered on time

Delivered on time, both really helpful, friendly guys, both happy and delivered my tumble dryer with care, great service, the guys were Matt and Giuseppe

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Communication from customer service was…

Communication from customer service was good, delivery drivers communication was excellent, call to say 30mins away.
Was always going to be a tight fit to get freezer into shed but they measured up and got it in fine. Neil D and Quinn were professional at all times, unpacked freezer and put it in place. Great service.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Lee G today…

Great service from Lee G today delivering a new tumble dryer and helping me get the old one out and the new one into place. Best of all he gave me vital information about the product that wasn’t in the instruction manual, and it will save hours of hassle!

April 22, 2026
Unprompted review

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