productcaregroup.com Reviews 6,859

Terrible delivery and install service. Con artists too! They delivered and ‘installed’ an American style fridge-freezer (requiring plumbing) and washing machine- both purchased via Costco which I paid an installation service for.
The issues: they ‘installed’ my washing machine and shortly after they left it leaked and flooded my kitchen. They were not qualified to plumb and install my fridge freezer, so just left it. Useless. The delivery guys also damaged my new wood flooring unpacking the fridgefreezer. Although apologetic at the time, they asked me to take pictures of the damage and flag with Costco, and they did the same with ProductCare… they tricked me into signing a delivery form but clicked through the options for me without realising they had stated for me no damage had occurred to my property. ProductCare are now claiming the damage to my property was already there, despite the delivery guys saying otherwise at the time. Very dishonest behaviour! I would avoid using them and will never purchase a product again that is distributed by this company. My order reference is 799725182-205351502-SH1
To prove the legitimacy of this review

Big Reece and Karl R were incredible, consulted us at every stage. The fridge we bought was very big and too big to fit through the house. They both tried various options and managed to get the fridge in. Extremely friendly and funny, would recommend these guys to anyone. Great service.!

Absolutely brilliant service from start to finish. The guys were extremely professional, friendly, and provided fantastic customer service throughout. They explained the whole process clearly, answered all my questions, and made everything completely stress-free. They swapped out my washing machine quickly and efficiently, leaving everything clean and tidy afterwards. Really impressed with the quality of service — highly recommend! Thank you Neil D & Michael C

Ryan Hill and Quinn delivered my American fridge Freezer. They were most respectful of my property and delivery was smooth and with care.
They took time and care whilst entering my property with the fridge freezer.
Communication was excellent contacting me to advise a specific delivery time. A credit to the company

Had my washing machine delivered by Neil D and Michael C. They are both very polite and professional with quick and accurate delivery

Neil D and Michael C delivered our American fridge freezer yesterday. Amazing service. Recieved a text day before confirming 2 hour time slot, then a personal phone call from Neil and Michael advising they were 40 mins away. Fridge freezer large, heavy and awkward to maneovere, but they unpacked and moved it into the relevant space with utmost care and professionalism.
Very friendly guys, thanks both 😊

Giuseppe and Quinn delivered and fitted my new dishwasher, came across some difficulties but dealt with them all. Also removed the old dishwasher and all packaging. Great service and two fantastic gentleman.

Had new dishwasher delivered and everything went smoothly - arrived on time, with a call to let me know they were nearby. Miladin was helpful and friendly too.

Delivery and insulation of my washing machine, they were on time,Neil and Michael are great guys, happy friendly and very efficient. Great work guys.

Washing machine delivered on time by Neil D and Michael C. Excellent service and install

I literally have had one of the most positive experiences with a removal/delivery)install of a new washing machine by Lee G.
Lee called ahead to let me know he was on his way, made no fuss of the steep drive and tricky access, removed to old machine and fitted the new swiftly and took all the packaging. He was polite, efficient, friendly and did not make heavy weather of what was not a straight forward job. Huge thanks, would highly recommend!

I had an excellent experience with Product Care Group. The delivery was incredibly fast, and I’d like to give a special mention to Ryan Hill. He was extremely helpful and provided clear, detailed guidance on the installation. He worked efficiently, was very polite, and showed great professionalism throughout. Highly recommended! 👍

Washing Machine from Costco:
Michael C and Neil D superb delivery and took away the waste without any hesitation. Great service, thank you so much

Kept me informed about my delivery

Shaun Mc was very helpful and informative as to delivery time as he may have been able to deliver earlier than originally stated working it to suit me. In fact it didnt happen but I was fully informed. I was happy with this. It was delivered when it was due and he was cheerful and took care over the delivery. Excellent service to end what had been a long drawn out unnecessarily stressful time with Curry's.

I have just had my dryer delivered by a technicians called Ashley he was on time very polite and so helpful. An all round fantastic guy thank you very much

Brilliant service from the driver, very polite and helpful. Thankyou Lee G
Asset to his company, keep up the good work

Received my cooker hob this morning. Ryan & Quinn the delivery guys were exceptionally cheerful, took great care of my hob when bringing into the house . Truly nice guys . Thank you so much highly recommend this company

Was told I would receive an hour time slot on my day of my tumble drier delivery, which I did not which is why I have dropped 1 star. Luckily I was in when it arrived. Despite this, Ashley who delivered it for me was fantastic. He was polite and went above and beyond to make sure everything was ok. As someone with a mobility disability this was extremely appreciated. He also ensured to take all the packaging with him and made sure no mess was left in my house.

Lee G came out to fix our washing machine issue and was quick, knowledgable and professional. Gave us real confidence.