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Rated 5 out of 5 stars

With a new build on a iMac Mini running Parallels with Windows 11 Pro VM had issues mounting the installation ISO image, resolved this but cannot run Setup, failed to find configuration file. Great r... See more

Rated 5 out of 5 stars

Bought Word 2016. For some unknown reason the .iso file would not run. After contacting support ,Kate Walker, they generously offered full Office 2016 package at no charge. This installation went wi... See more

Rated 5 out of 5 stars

Major problems caused by having a 79 year old trying do do something best left to a teenager. Fortunately I contacted Tony Bates who assisted me over some hours to solve the problems, most probably ca... See more

Rated 4 out of 5 stars

Happy with end result - more info about activation process would be good, but response to query was rapid and effective. Still wondering about user accounts which don't seem to be in place - despite... See more

Company details

  1. Computer Software Store

Written by the company

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Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

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Rated 5 out of 5 stars

at least this is not a scam.

Initially, I wanted to buy Microsoft office student version 2021 however when i activated the software it became the Microsoft Office Professional 2021. I purchased it at 109 AUD, compared to student version at 199 AUD or professional version at 639 AUD on the official website. For the time being there is no problem at all, i have not encounters any issues so far.
Should i say this is actually a huge success when i got a big deal like this one? However, as a student i use Word and Power Point the most, at best i might need to use Excel. The other extra bundles meant useless things for me.
task failed successfully.

December 24, 2021
Unprompted review
Rated 5 out of 5 stars

Juliette was fantastic

Juliette was fantastic. She was polite and put up with my frustration. Juliette managed to sort the problem pretty easily for without drama. Highly recommend!

October 8, 2021
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

I purchased Windows 10 from Productkey24 in Jan 2021. The program failed to install as it was not suitable for my Chromebook. I notified Productkey24 of the problem and they sent me out a declaration form to complete. I did so and returned the declaration form via email. I was then offered a refund which did not arrive. I have contacted Productkey every 4 to 6 weeks since Jan 2021 and they assure me that the refund dept are processing my refund. A further complaint in May 2021 led to them sending me another declaration form which I dutifully completed and emailed back to them. I am still waiting for my refund in July 2021. The delay tactics of this company are unbelievable. I will never purchase anything from them again and I recommend that if you're thinking of making a purchase from them DONT.

July 17, 2021
Rated 5 out of 5 stars

My word suddenly stopped working and…

My word suddenly stopped working and required a new key product. When I required help a new key was sent but again failed to activate word. I thought I had made a mistake purchasing a cheaper version of word. The help line however was fantastic. We tried a few things even remote control proved difficult. The problem was solved with a new version of word at no cost to me. I highly recommend this product.
Patricia from Australia

June 9, 2021
Unprompted review
Rated 5 out of 5 stars

Daniel did it!

Purchased MS Publisher, Would not load, contacted the Company who tried to fix the problem to no avail and had to reschedule the appointment. Made contact with Daniel from Australia who persevered until the problem was resolved.
The cost to the Company far exceeded the cost of the software and I am extremely grateful for his expertise and diligence.
Will definitely recommend Productkey24, great price and excellent service

May 31, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

I was a little impatient in waiting for my product key, but once that came through, it was plain sailing and everything installed correctly with little/no fuss, The Agent that helped me was patient and able to assist when required.

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

Purchased software which wouldn't…

Purchased software which wouldn't activate. Tried contacting the company by phone, left a message and never received any response. Sent a message via the website and never received any response. Sent an email and again received no response. Then I found chat online one day and spoke with FABIAN he had the issue sorted in a very short time. What a whiz.

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered Office 2007 but inadvertantly…

I ordered Office 2007 but inadvertantly they sent me 2010 instead (because 2007 was out of stock). I contacted Fabian and he sorted it out and gave me a link to download again and a new product key. It downloaded and worked fine.
Thanks for your help. I will order from Productkey24 again.
Regards Stuart
Drysdale, Victoria, Australia

May 10, 2021
Unprompted review
Rated 1 out of 5 stars

Total scam, keep clear!

I bought publisher and it won't download. Contact them asking for help, the help is vague and not helpful at all. Still don't have publisher on my computer and they won't provide a refund. Total scam

April 26, 2021

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