Pro Electric Scooters Reviews 102

TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

My son saved up his paper round money to be able to buy this scooter he did alot of research on various models beforehand. The ordering was quick and easy, and the delivery was extremely prompt with r... See more

Rated 1 out of 5 stars

Had the scooter for around 6 Months then it stopped working displaying a E16 fault code - paid the £20 returns postage to get it fixed under the warranty but now they don’t return my emails - I have... See more

Rated 4 out of 5 stars

Purchased the X10 scooter around 6 months ago and has been a sound means of transport for work since, I weigh 68kg, wear a rucksack, travel around 4-5 miles at the max speed setting with lights on e... See more

Rated 2 out of 5 stars

Scooter only lasted 2 months. The previous one from China lasted nearly a year. £20 postage to send back. Third attempt from retailers to accept DPD parcel was fruitful but tedious. Repair bill nearly... See more

Company replied

Company details

  1. Motor Scooter Dealer

Written by the company

Buy All Leading Electric Scooter Brands in the UK. 1 Year Warranty on all Scooters. Safe & Tested. Affordable Price. Free UK Next Day Delivery.


Contact info

2.9

Average

TrustScore 3 out of 5

102 reviews

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Rated 5 out of 5 stars

Great scooter

Great scooter. I ordered my scooter and had no issues with delivery. I have had the X7 for a few months now and has been very reliable, using it to commute daily.

November 15, 2022
Unprompted review
Rated 1 out of 5 stars

My 11 year old son saved to buy the…

My 11 year old son saved to buy the TX85 scooter from here, only lasted about 2 months before it broke. We had to have it repaired somewhere near to us, we were shown it was a faulty motor & board on the scooter, not worth the money & we nearly paid to get parts from them, so glad we never. Another company who take pride in their work repaired the scooter but we had to pay to have this done. My son paid £300 & the scooter only lasted approx. 2 months. So I would stay clear also shop around look into where you buy a scooter from 1st. Had the cheek to say the warranty would be void as we were getting it repaired somewhere else, think they forgot they had sold us a faulty scooter motor & board gubbed after 2 months!!!!!

October 23, 2022
Unprompted review
Pro Electric Scooters logo

Reply from Pro Electric Scooters

Hi Lauri,

Thank you for your review.

We are sorry to hear about your experience with us. We value customer satisfaction and we are extremely disappointed to hear this.

Our scooter's come with a 1-year warranty against any manufacturing defects and we never got the chance to inspect your scooter to see if it qualifies with this as you did not wish to do so. We mentioned the warranty being voided as the opening, disassembly or modification of the scooter with non-licensed or non-original parts or by a non-licensed person will invalidate the warranty as per our terms and conditions.

We appreciate your feedback and if you have any questions regarding this, please do not hesitate to contact us at info@proelectricscooters.co.uk

Thank you.

Rated 4 out of 5 stars

Worth buying…

Bought for my daughter for her birthday, great scooter, she loves it, the only down side is the tyres don't last very long, the puncture quickly and its a mess about getting the wheel off to change the inner tube

November 14, 2022
Unprompted review
Rated 4 out of 5 stars

Brilliant scooter

Brilliant scooter. The bolt that holds handlebars in place unfortunately broke however a replacement was shipped very quickly after a couple of quick emails. Very easy to deal with.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

I’m still using my electric scooter…

I’m still using my electric scooter that I Purchased around eight months ago and it’s still going strong It’s strong and reliable I’m very happy with this product and the company that I purchased it from keep up the good work guys

November 13, 2022
Unprompted review
Rated 4 out of 5 stars

Son loves it.

Build quality is excellent. Came with a spare wheel and was easy to set up. Charges quickly. Feels robust and stable.

November 13, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely awful company

Absolutely awful company and even worse customer service. Scooter lasted a month before stem snapped and battery life died and only lasted 30 mins. Warranty only covers returs up to a month so have to pay to return Scooter and will only repair under warranty if they decide it was a manufacturing fault which they never do because they have your money and Scooter so you have to pay if you want your Scooter back. Avoid at all costs Absolutely awful company.
Pointless replying for me to contact you when you don't reply to emails I've sent. You are not interested in resolving anything so that is hundreds of pounds down the drain.

April 1, 2022
Unprompted review
Pro Electric Scooters logo

Reply from Pro Electric Scooters

Hi,

Thank you for your review.

Customer satisfaction is extremely important to us and we are sorry to hear that we were not up to your expectations.

Please email us at info@proelectricscooters.co.uk and a member of our team can discuss this further and resolve any issues.

Thank you for your feedback.

Rated 5 out of 5 stars

Life changed!

My e-scooter has changed my life, I struggle mobilising at times due to fibromyalgia, the scooter really helps save me a lot of pain. Very happy with my purchase.

November 13, 2022
Unprompted review
Rated 4 out of 5 stars

This scooter is a fun & well thought…

This scooter is a fun & well thought out bit of kit. The App is essential & provides a number of useful tools including an electronic alarm! I'm new to any kind of scooter (age 69!) and the only challenge I found is that you must always keep both hands on the handlebar! Very jiggly on bumpy roads if you wish to indicate right! Range and speed seem good to me. Can be set to Max 18 MPH flat out guess about 15 miles range. I'm heavy - about 14 stone/89 kg. It sort of slows down as the battery dies which gives you a chance to reduce speed and save the battery.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy customer....

My son saved up his paper round money to be able to buy this scooter he did alot of research on various models beforehand. The ordering was quick and easy, and the delivery was extremely prompt with regular updates. Overall my son and I are very happy with the purchase and would highly recommend.

August 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service, love the scooter! The products are affordable and premium at the same time. I’m purchasing one for my relative too as it helps him get to work.

November 1, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid This Company .

Avoid This Company .
Please Avoid this Company , I bought scooter for my son last June , faulty scooter sent to us I have contacted them and they said send it back to us and will fix it , my son said he wanted refund as he paid for new scooter not for repaired one . they said we not going to refund your money . I refused to take the scooter . they still have the scooter and never refund the money . £500 takes my son over a year to save . we sent tons of emails but still refusing to refund Now I am in middle of legal action

Please please please avoid
DONT BUY FROM THIS COMPANY

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great process for ordering

Great process for ordering, I was kept up to date with the delivery etc.
My son absolutely loves his scooter, he’s never off it.

I would definitely recommend the product & company.

August 30, 2022
Unprompted review

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