Professor Herb Reviews 487

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the CBD tinctures and hemp blends, noting their effectiveness and pleasant taste. Many appreciate the smooth and natural smoking experience, often using these products as a successful alternative to tobacco. The company's service is also frequently highlighted for its efficiency, good communication, and quick, secure delivery. However, some people were dissatisfied with certain aspects, mentioning issues like products being too dry, containing seeds and stalks, or having an artificial flavor. A few customers also reported problems with delivery services or a lack of response to emails, leading to frustration with unresolved order issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality and variety. Many customers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Service

Users describe positive interactions with service. Customers consistently praise the promptness, efficiency,... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease of use, quick payment,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again another excellent product from Professor Herb. Excellent quality CBD tinctures and I would recommend them to anyone. Dont fall for the cheap ones that you may find on line on Am***n becaus... See more

Rated 5 out of 5 stars

Bought this product several times now and for me it's the best. Soft, smooth, crumbly and tastes really nice to smoke. Smells nice too. (Guava Dog flavour is subtle) Good communication, regular upd... See more

Company replied

Rated 5 out of 5 stars

For me personally this was great alternative to tobacco & also to vaping & other herbal blend mixes. This is a pure Hemp CBD mix with natural terpenes & it’s smooth & not harsh at all. I bought the fi... See more

Company replied

Rated 5 out of 5 stars

I was looking for a tobacco and weed alternative, as I gave up both in April this year. I was recommended PH by my drug and alcohol misuse worker, and I am so grateful to have found these wonderfu... See more

Company replied


Company details

  1. Tobacco Shop

Written by the company

Professor Herb is the fastest growing CBD & hemp brand in the UK, pioneering the alternative smoking space with their dynamic line of hemp-based products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good products

Great products great service and delivery is very quick via Royal Mail tracked.

August 16, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Speedy delivery and a quality product…

Speedy delivery and a quality product what more is there to say, I only tried the unflavoured one but overall very happy and will be ordering from them again x

August 13, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 1 out of 5 stars

Useless website

The stores they say sell it online are ether shut or not ever soled it so I'm driving around for no reason unable to find the product the website is useless an it doesn't seem like a popular item I can't find it anywhere

August 24, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thank you for your review Mr Howland.

We try to keep our store locator as up to date as possible, but this is done manually. We would always advise customers to call the shops before going out of their way.

We do offer Next Day Delivery on the website, so you should never have to wait too long for your Professor Herb fix.

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great products

August 15, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Customer service

My products were delivered on time and correct the same as always thanks guys

August 20, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

This is a game changer I recommend this…

This is a game changer I recommend this to anyone thinking of kicking tobacco it burns perfect alittle spotty but expected from the herb it doesn't give you that harsh taste you get from leafy joints plus its not hot on the throat like leaf can be so a top product with no negative outcome this stuff is fire and the perfect go to to load up and enjoy

August 21, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 4 out of 5 stars

Good service as always

Good service as always, tried the limited edition very berry this time and was for once very disappointed has zero flavour or smell definitely won’t get this flavour again

August 12, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Hey, Thanks for the review and honest opinion!

We're so sorry you didn't like the latest limited edition.

Before you place your next order, please email us for a discount code to use, accounts@professorherb.co.uk

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great taste

Great taste, great smoke and a lot cheaper than tobacco. Can't recommend this enough

August 15, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great products

Great products, great team, they ship fast and there Hemp organic product is ace. Wish they did the flavouring the organic as well, maybe in the future.

August 1, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

It was easy to place an order and…

It was easy to place an order and delivery was quick

August 8, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Girlscout cookies

Girlscout cookies stuff is some of the best stuff ive smoked. Mixed it with RS 11 mmmmm

August 4, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

10/10

fast delivery , really helpful lady i spoke to after having a bad experience with another company as i was new to understanding hemp, cones , etc wont use anyone else now

July 30, 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Gelato41 is Heaven!!!!

Have tried the Lemon and Blueberry and was happy with the quality and flavour profile. I just got the Gelato 41 and holy crap, that's an amazing smooth, creamy blend that smokes well and tastes divine! This is now my go to product when rolling from now on! Cannot say enough about good things including postage times etc! Thanks professor herb!

August 11, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Hemp Briquette

Bought this product several times now and for me it's the best. Soft, smooth, crumbly and tastes really nice to smoke. Smells nice too. (Guava Dog flavour is subtle)
Good communication, regular updates and all-round smooth transaction.
Highly recommend.
Regular customer.

August 1, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great products

Great products. Next day delivery. Excellent!

August 1, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

I was struggling with my mental health…

I was struggling with my mental health and this helped me fix my mindset on things

July 29, 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Herb soild extracts

Love the herb soild extract. Tastes like squidgy black. Even ordered myself more only after a couple of days of receiving 😄

July 28, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great products

Great products
No issues with them at all.
The taste is lovely and far from overwhelming.
Seen reviews complaining about artificial flavouring and such but for me it's very good.
Customer service is impeccable as well.

August 1, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

product absolutely fine

product absolutely fine, healthier than tobacco but more expensive than it, sadly. Never mind tho ;)

July 28, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

I spoke to corralie who was very polite…

I spoke to corralie who was very polite and super helpful while helping me make my first purchase, thank you very much again !

July 28, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

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