Professor Herb Reviews 487

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the CBD tinctures and hemp blends, noting their effectiveness and pleasant taste. Many appreciate the smooth and natural smoking experience, often using these products as a successful alternative to tobacco. The company's service is also frequently highlighted for its efficiency, good communication, and quick, secure delivery. However, some people were dissatisfied with certain aspects, mentioning issues like products being too dry, containing seeds and stalks, or having an artificial flavor. A few customers also reported problems with delivery services or a lack of response to emails, leading to frustration with unresolved order issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality and variety. Many customers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Service

Users describe positive interactions with service. Customers consistently praise the promptness, efficiency,... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease of use, quick payment,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again another excellent product from Professor Herb. Excellent quality CBD tinctures and I would recommend them to anyone. Dont fall for the cheap ones that you may find on line on Am***n becaus... See more

Rated 5 out of 5 stars

Bought this product several times now and for me it's the best. Soft, smooth, crumbly and tastes really nice to smoke. Smells nice too. (Guava Dog flavour is subtle) Good communication, regular upd... See more

Company replied

Rated 5 out of 5 stars

For me personally this was great alternative to tobacco & also to vaping & other herbal blend mixes. This is a pure Hemp CBD mix with natural terpenes & it’s smooth & not harsh at all. I bought the fi... See more

Company replied

Rated 5 out of 5 stars

I was looking for a tobacco and weed alternative, as I gave up both in April this year. I was recommended PH by my drug and alcohol misuse worker, and I am so grateful to have found these wonderfu... See more

Company replied


Company details

  1. Tobacco Shop

Written by the company

Professor Herb is the fastest growing CBD & hemp brand in the UK, pioneering the alternative smoking space with their dynamic line of hemp-based products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Brilliant product fast delivery

Brilliant product fast delivery

July 28, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Website is easy to use

Website is easy to use. Layout of website is good. Quick delivery.

July 26, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

PH Vaporiser which works great

Ordered PH Vaporiser which works great. The airflow is good and reasonably priced. Arrived quickly. I've sampled some of the pre rolled as well and have to say there was some nice flavours.

July 26, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Easy fast delivary and top quality

The products i ordered are outstanding .
Limeted edition melonade
And premium hemp blueberry both are 24g of shake. High quality no need for tobacco

July 18, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

lots of flavours

fast delivery and response from company

July 24, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Always a great experience

Always a great experience, fast discreet delivery.
The Melonade is the best one so far

July 16, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Top quality product top quality company…

Top quality product top quality company can’t recommend them enough. A+5*

July 18, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great product

Great product, excellent service, super fast delivery..

July 4, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

I was looking for a tobacco and weed…

I was looking for a tobacco and weed alternative, as I gave up both in April this year. I was recommended PH by my drug and alcohol misuse worker, and I am so grateful to have found these wonderful alternatives. The website has a great selection of them blends. And I opted for the GSC blend. Ordered easily, payment no problems, fast secure delivery.
For me the smell is divine, and I love the taste and relaxing effects. Highly recommended
Miss N Murray

June 1, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 4 out of 5 stars

Been looking for a tobacco alternative

Been looking for a tobacco alternative. Found PH site and the great selection of them. Opted for the GSC blend. Ordered easily, payment no problems, fast secure delivery, job done.🙂
For me tho, the flavouring smells to synthetic, not terpene, like when you open a cake mix.
I found it ok, didn't agree with wife tho, made her cough s little.
Only thing I keep thinking is; it's branded, purely as tea, probably tastes better as tea, and not a smoke.
I won't give up tho, maybe try a no flavor pack next.
I also had the activated carbon filters, they are brilliant ☺️😁 well recommended

July 10, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 1 out of 5 stars

Awful quality

Awful quality, don't understand the triple filtered statement. Full of stalks and sharp bits and just rips through rizlas. I've contacted the team twice to ask to return and refund but no reply at all.
Awful customer service and product.
I'd avoid it at all costs.

July 4, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion.

We're really sorry to hear that you have not been satisfied with our products. Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are disappointed that you've not enjoy your experience with us.

We have given your feedback to our R&D/manufacturing department, to see if there is anything we can do further to provide a better quality product.

Customer Services
Professor Herb

Rated 5 out of 5 stars

Good quality products

Quick delivery well packed and good quality products *****

July 4, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Review Of Current Purchase

I am pleased with what I bought and looking forward to my next purchase

July 10, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 1 out of 5 stars

Not what I was expecting atall

Not what I was expecting atall . As for tobacco replacement well youd have to be smoking rat droppings to want to smoke this . Advertisements says cbd blend . Taste like pure perfume to me . Nothing more than cooking herbs soaked it perfume . Regret ordering

July 8, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion.

We're really sorry to hear that you have not been satisfied with our products. Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are disappointed that you've not enjoy your experience with us.

We have given your feedback to our R&D/manufacturing department, to see if there is anything we can do further to provide a better quality product.

Customer Services
Professor Herb

Rated 5 out of 5 stars

Brilliant as always

July 8, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

2 pinch of this and 1 pinch ganja trust me

Not a bad flavour, kinda smells of cali orange but the main praise for this product is using it to stretch my weed out, 2 pinches of this with one pinch of ganja helps me stretch a 3.5 easily a week now

June 30, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Firstly thank you

Firstly thank you,
I found the site easy to navigate, checkout felt safe . Communication was great making the whole experience feel so much better.. My hemp arrived double quick with some long thin rizla , which I am very happy with.,

June 30, 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 1 out of 5 stars

Haven't received the item I bought

Haven't received the item I bought. With no update

June 30, 2025
Professor Herb logo

Reply from Professor Herb

Good Morning Linda

I can see one order from you at the end of June and The Royal Mail Website states your parcel was delivered to the address provided on July 4th.

I cannot see that you have tried to contact us regarding this matter, but please do not hesitate to email us at sales@professorherb.co.uk

Many Thanks
Professor Herb

Rated 5 out of 5 stars

Professor herb are always great on…

Professor herb are always great on sending items on time. I'm a regular now and never any complaints.

June 30, 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great product

Great product, fast delivery, very good packaging.
Helps me to really relax and have a great nights sleep

June 17, 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

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