Progressive Insurance Reviews 93

Progressive increased my premiums by over 30% without notifying me or being able to provide an explanation when I contacted them.

The representative was not at all friendly and just stuck to the script that my premium had gone up because state of Georgia has increase in accidents, more claims and an increase of the cost of living, so this means my policy is not based on my driving but on everybody else, I am 68 years young and no claims and no tickets, so, I think time to change companies, then she just hangs up on me, no thank you for calling, have a great day NOTHING !

I had a very frustrating experience with Progressive. They sent a cancellation notice to my current insurance company even though I have never had an active policy with them.

This created unnecessary confusion and could have seriously affected my coverage. When I tried to resolve the issue, there was no clear explanation or accountability for how this mistake happened.

This kind of error is concerning, especially when it involves something as important as insurance coverage. I expected better accuracy and communication.

I would not recommend Progressive based on this experience

Watch our for policy changes with Progressive!!
If you have multiple cars on a policy with Progressive and you remove one - they INCREASE the rates ON THE CURRENT policy for the remaining cars.
Never have I seen a company increase rates on a car that the policy has already been paid in full because something else has changed.
I removed a car 3 days after my renewal date and they kept $150 of what I had just paid.

I had a disappointing experience with Progressive following a recent auto claim.

This involved a minor backing collision in a residential neighborhood. I provided clear video evidence and fully cooperated throughout the process. Despite both vehicles being in reverse and the other driver backing from an intersection, Progressive assigned 100% fault to me based on a very narrow interpretation of the final seconds before impact.

What was more concerning was the lack of responsiveness during escalation. I requested a supervisor review and made multiple follow-ups but did not receive a timely response, which made the process frustrating and one-sided.

While the claim was processed, I expected a more balanced liability assessment and better communication. The overall experience left me feeling that once an initial decision is made, there is very limited willingness to reassess, even when additional context is available.

I would recommend that others be prepared for strict liability interpretations and ensure they document everything carefully when dealing with claims.

The decision did not appear to adequately consider shared responsibility, which is concerning in situations involving multiple moving vehicles

Progressive is denying collision coverage on an accident that occurred on March 20th.....I applied for coverage online on Feb 12th after being with American Family for 7 years with FULL coverage.....I'm President of my Company with two MBAs from Northwestern & Michigan & know how to complete applications & it was done properly & Progressive alleges it was not...
.....I emailed the the CEO of Progressive Judith Griffiths twice and she had a woman named Shalya Evans from their Corporate Consumer Team reach out to me.....She mentioned the screenshot issue & I told her computers make mistakes ALL the time and have done so in numerous occasions in my 47 year career.....Shayla has since been reassigned which I find interesting....Shayla mentioned that their Online Application had occasional glitches & was sometimes unreliable.....Shayla was replaced by a Woman named Sarah Livingston who forcefully reinforced yesterday that Progressive's stance remained the same....I also dealt with an Adjuster from Progressive named Ariana Walters who was extremely rude & said she would not go out to inspect my car.....I wish I had never left American Family Insurance who I was with for the 7 years prior & my agent always was polite and took tremendous care of me.....I filed a complaint with the -Office of the Ga Insurance Commissioner yesterday & filed the appropriate documents with them.....I received an Email from Progressive shortly after signing up that I had their Platinum Insurance their top policy & I could brag to my Friends about it ??
I would be VERY wary about doing business with Progressive especially online !

Let me start by saying if I can rate lower than 1 star I would. Progressive southeastern ins. is terrible with helping with a claim,at first they were helpful but soon as they got the accident report and found out their customer was at fault they turned into the worse company to deal with everything was abt saving there company money,they tried to make me carry my vehicle to the place they wanted me to go ,,then get a car rental was the worse they only deal with there network of companies they cater to so they can save every dollar,, they set up my vehicle to be moved to a body shop at the end of the day the agent did not see if it was moved (and it wasnt) so more delays....everytime I talked to the agent abt claim the agent all she wanted to do is( save money ) thts all she was studying,, after she was in meetings for 6 hrs a day when honestly her voicemail said she was available from 8 to 5pm but never got her on the phone til after 1pm .I got harassing emails after emails until I finally told her I was advised not to talk to her anymore threw my legal team..Please is you have any claims against Progressive southeast in the future Let a lawyer and your own insurance company tht insures you fight it out because this company is abt saving there money instead of fixing or helping you in a bad situation (Geico insurance got more accomplished in 1hr then the so called agent got done at Progressive in 3 days) Geico the best..oh by the way lyndall was the worse agent ive ever dealt with from progressive southeastern so if you deal with her (lyndall) good luck she very liberal left wing type person

Progressive is t h e worst driven by greed an profit they literally don't care who thry insure as long as you make payments an then screw you over in the claim. The admitted fault 100 for thier insured was. AtS is owned and managed by criminals literally criminals felony convictions for drugs money laundering thjer tow driver cuased a accident leaving me with permanent injury to my dominant right hand arm an shoukder..my spine an prior cervical fusion surgery was effected. They promise to pay medical bodily property damage lost wages pain an discomfort this accident has left us with depleted retire 75k used to subsidize the loss of income due to the injuries I received greatly reduced my ability to perform my profession professional home remodeler, lost income an direct losses out of pocket.expenses, .unpaid property damages,the case has been evaluated by 3 seperate law firms an 1.7 to 29 usd million is the case value . They are offering 17k that was thier initial low ball offer an won't pay any more reason unless they are forced to by a court they woukd rather cause you undue hardship an make a situation thats life altering already as worse as they can. It's absolutely sickens me the corp p progressive greed is allowed to ruin people lives an get away with it . 63bipli9n a year in profit 63 billion i offered a fair resonabke amount 500k full final . Inside scoop says you have to have the made to pay tgjers no real bad faith DCI doesn't do anything so without any govt oversite enforcing any similie of fair am resonable standards they just get away with it. 3 years thjs has dragged out now I have to wait longer as the law firm I hire will be filing in. Federal Court an with the 2 letters accepting liability we will have to play this game so my family an I can rebuild an recover from this nefarious company
THIS IS HOW THRY KNOWINGLY TREAT VETRANS THEY REALLY ARE NO BETTER THE. A CRIMINAL ENTERPRISE IF YOU WANT TO PAY FOR INSURANCE THAT ISNT THIER FOR YOU AND HAS A LEADER THAT STIVES ON PROFITS AN ISNT CONCERNED ON WHO LIVES THEY RUIN THEN PROGRESSIVE IS YOUR CO.
IF YOUR A VETERAN OR A FAMILY MAN OR HAVE READY BEEN TREATED LIKE THIS BY PROGRESSIVE INSURANCE TAKE YOUR BYSINESS ELSWHERE ,GET A DIFFERENT CO, , DO ANYTHING BUT USE PROGRESSIVE INSURANCE BOYCOTT AND LET THEM KNOW CAUSE PROFIT IS THE ONLY LANGUAGE THEY KNOW.
Watch out thry deploy every nefarious trick to delay an confuse the claim.process. they issued 7 different claim numbers to me for the same claim an used different accident dates for others the. The original all in effort to confuse the process an bury e identity an papers. This should be criminal if not why isn't it. #progressiveinsurance #insurance #veteran #badfaithclaim #claim #everyone

I had a home insurance claim in 2025 and Katie Smail helped make a a bad situation on a storm bearable. She worked well with me and the contactors and my home was done as fast as the contractors could get it done. There was no hassles and it all went smoothly. Thank you progressive claims dept.

We bundle auto & home with Progressive but are researching changing our insurance company.
A few months ago we had a bad hail/wind storm here in western CO. A lot of roofs were damaged & a lot of our neighbors have had to replace their roofs. Our roof also was damaged - less than some, more than others - but out of all the homes in our immediate neighborhood, ours was the ONLY one denied coverage for a new roof. And we're the only family insured by Progressive.
Homeowner's insurance is expensive, more so every year, & this is the only claim we've made with Progressive in the nine years we've lived in this house. Progressive alone, out of all the companies insuring homes in our neighborhood, denied our claim for partial payment of a new roof. Which tells me that we need to look elsewhere for fair, trustworthy coverage.

They are good at collecting premiums, but poor at paying claims. There is a huge lack of communication with the company. They refuse to pay the claim saying my son was not covered by policy.

Let me start by saying that progressive is one of the worse insurance compacies you can be with! one of his clients hit my car last month i had pictures of the guy that hit me also a police report and lot of pictures of his car & my car as well! they said they will investigate and send someone over to check my car! the lady came over and verified my car was hit by his car and told me she saw where he hit my car and the insurance comapny was going to take care of the claim 26-567310521. i got a message today by text, they didnt even bother to call me! says this! rememeber they had all pictures of the damge of my car their cliets car and all that! they told me they needed a video to prove he damaged my car!! for reals! i also sent them 3 videos of the guy coming back to my office to check the car out and took off! he did that for a week after the accident.

STAY AWAY FROM THIS COMPANY!!!

BCR
5:52 PM (0 minutes ago)
to me

Good afternoon, after reviewing all available evidence for the claim we have determined that our insured is not at fault for the accident. If you have any additional evidence to provide in the future such as police reports or surveillance footage we are happy to review the liability decision. We recommend filing a claim with your own insurance carrier. If they see it differently they will reach out to us directly to review or pursue damages.

Orli Garcia

The absolute worst insurance company. Milking costumers. I am the owner of two vehicles a 2002 BMW and a 2009 Ford Econoline. Not one accident, no tickets, not even a dwi. I am over 65 years old. These extortioners are charging me close to $200 a month for minimum coverage. Then even have the ball to charge me late fees and reinstatement fees. My vehicles are over 20 years old. I truly wish there were lawyers who would take an extortion case. US senior citizen vs progressive . The absolute biggest rip off.

My experience with Progressive during a recent auto claim was extremely frustrating. After my vehicle was hit in a parking lot, I promptly submitted a certified body shop estimate and repeatedly requested an in-person inspection. Instead of timely action, my claim was closed without explanation and my requests for email communication were ignored. The initial estimate provided by Progressive was significantly lower than a certified repair facility’s assessment. Communication from the adjuster was dismissive and unhelpful, requiring multiple follow-ups just to receive basic updates. Although they eventually acknowledged my formal letter, the overall handling lacked transparency, responsiveness, and professionalism. You can get several estimates from many body shops which will not bring to any result as they have their own table of labour costs and time frame which are unreal in todays reality.

Terrible experience. They stole money out of my account without first confirming with me. $1200. They increased my payments from $200 a month to $400 because I moved cities, they enforced back pay for the entire time I had insurance with them, even when I lived in previous city. This feels incredibly criminal. How are they legally allowed to do this?

Didn’t really have a problem with them until the renewal rate skyrocketed up in price. Had auto pay. I paid my premium, received a “paid in full” email, so I told them I was switching companies and did not want the auto pay to renew my policy. After that then they send me another bill because of cancelling my auto pay Well Progressive, good luck with that. It may only be $15 but it’s the principle. Send it to a collection agency. No matter to me.

Very bad insurance company and customer service, I'm not advised for anyone to do insurance with them

I have nothing bad to say about my original rates, or getting an accident fixed and paid for. BUT my wife had a very minor accident…she tapped a parking lot pole and at my next renewal my rate more than doubled. Additionally, after I started the claim. I called to add rental coverage. I was never told that it would not cover rental for my current accident. I was told that the coverage wouldn’t start for five days, which was not a problem. The truck wasn’t scheduled in for another week. So imagine my surprise when I got a bill and y’all said I wasn’t covered. It’s not like you didn’t know why I wanted rental coverage when I added it. I told you. I always thought highly of Progressive, but now I would not recommend you to my worst enemy.

Have had progressive for 12 years have consistently gone up, year after year, car gets hit while parked along with 2 other vehicles, at fault driver is also progressive.. and denied me a rental they have known for 2 weeks car was a total loss but refuse to pay me out! And are prioritizing a competitors clients! Absolutely ridiculous! Already have quotes and will be leaving wouldn’t recommend progressive at all

After using Progressive’s online comparison tool, my personal contact information was shared with numerous third-party insurers and agents, resulting in more than 15 unsolicited calls and messages. The extent of this data sharing was not clearly disclosed, and I had no meaningful way to opt out. This experience felt deceptive and intrusive.