Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... See more
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After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... See more
Company details
Written by the company
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Contact info
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
3.7
Average
128 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Problem fixed!
I had a problem with my product and send photos and information about the problem. The customer service was super fast to reply and wanted to help me with my problem.
They even responded to me on a weekend! I didn't expect it. Now the problem is fixed and there wasn't any extra payments for me!
December 8, 2024
Unprompted review
Bad tejp. Falls off.
The product looks good. But the tejp included wasnt sticking to the panels.
Even though I added a lot of tejp myself, it doesnt really stay in place. 😒
November 12, 2024
Driver door doesn’t fit or stay on
November 10, 2024
Super responsive!
Often experienced same day or next day at the latest responses and felt an eagerness to help.
November 30, 2024
Unprompted review
Great service and product
The product was exactly like advertised and much higher quality than I expected from the price.
I even had a tiny problem of what looked like a production problem in regards to the tape on my product, after contacting support they immediately solved it for me by sending replacement tape.
November 28, 2024
Unprompted review
Looks good but the double sided tape…
Looks good but the double sided tape inside wasn’t strong enough both ends
October 24, 2024
Customer service provides no resolution
Raised concerns about product and attempted to contact customer service. When I ask for a refund, I keep getting passed on to the next associate that begins the process all over again. As of now, there has been no resolution. Frustrating.
October 23, 2024
Very nice and professional team/support.
October 20, 2024
Stickers come loose
The stickers are not strong, after two days they came loose and I had to remove the panel moldings, I wasted my money
October 24, 2024
Reply from Proleep
Hi Diego,
We’ve already reached out to you by email to resolve this issue. Please check your inbox at your earliest convenience so we can assist you further.
Best regards,
Proleep Support Team
Excellent Customer Service
Received the blackout kit but the door panel pieces would not stay on. I sent in a support request and quickly received a response verifying my address and replacement tape is on the way. Excellent customer service.
Thank you.
November 4, 2024
Unprompted review
Great customer service with very quick…
Great customer service with very quick and friendly response. Website was easy to navigate to report any issues.
October 20, 2024
Unprompted review
Great experience
Cessa was great in helping me get my issue resolved. She had a replacement sent out to me within 24 hours. Couldn't be happier with the service I received, and it's great to see the company stand behind their product!
October 14, 2024
Unprompted review
Positive Experience
Cessa and Maurine were both very respectful, communicative and helpful in my dashboard panel replacement process. I appreciate their assistance!
September 23, 2024
Unprompted review
Very responsive to my concerns and…
Very responsive to my concerns and worked on a solution to my issue. Thank you.
August 30, 2024
The door Panel Covers and Dashboard…
The door Panel Covers and Dashboard Covers for 2024 Telsa Y do not fit as described on the website, pictures, and videos. After waiting over a month, the vendor sent a replacement set, and the same thing happened; it did not fit, and I tried to return it, but it was impossible. I would not recommend it.
August 8, 2024
Unprompted review
Quality product and shipping
Quality product and shipping, while slow, was fine. Product was packed well and arrived on time.
July 27, 2024
Had an issue with the dash cover…
Had an issue with the dash cover popping off and after I contacted Proleep their team sent me a replacement out. They were definitely good to deal with and they make a great product.
July 20, 2024
Damaged item sent. Partial refund given.
Damaged item sent. I wanted to return for full refund. They only gave me partial refund. Support next to nonexistent.
July 26, 2024
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