Pro Marine Store Reviews 199

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

There’s so much choice when ordering on Google I checked this firm out pre hand because have been ripped off on a Google site before also rang them and was impressed by there phone Manner.ordered a ex... See more

Company replied

Rated 5 out of 5 stars

Was looking for a product being sold out in the Netherlands and did send Pro Marine Store an e-mail to give it a try and see whether I could buy what I needed overseas. Got a reply in 15 minutes and a... See more

Company replied

Rated 4 out of 5 stars

"Although I paid 9GBP for express delivery I still haven't received it so I can't review it." Edit: I think a good measure of a company's integrity is how fast the fix stuff when it goes wrong. W... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, answered all my questions in support of purchase of an e-propulsion sprint and accessories. Ben was very helpful and clearly knows the products very well. Was an unusual pl... See more

Company replied

Company details

  1. Sailing Store
  2. Marine Supply Store

Written by the company

The UK's biggest ePropulsion dealer for all electric outboard motors and Pod drives, the future of powering your dinghy and boat! The UK's only marine dealer of Aceleron serviceable lithium batteries and a major dealer in EcoFlow lithium battery powerstations. We live for off-grid solutions using just the sun.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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Rated 3 out of 5 stars

Great price poor communication

Great price
Poor communication re order status and delivery
Slow shipping

September 25, 2024
Pro Marine Store logo

Reply from Pro Marine Store

Hi Aiden, so sorry your lifejacket too a while to get to you, it seems that it was held in customs for quite a few days. Typically when using the free delivery option, your order will be with you in 3-5 business days. I see that it took longer than this so we do apologise, but sometimes our hands are tied with how quickly the couriers fulfil their task. we hope you enjoy the lifejacket at have a great season out on the water

Rated 5 out of 5 stars

Just keep paddling.

A glitch on the website meant that an alternative product had to be offered. This was dealt with swiftly and I am pleased with the sea lion paddle replacement. The paddle is very light and efficient in the water. Ideal for mature paddlers like myself who want to meander and savour the moment!!

June 21, 2024
Rated 5 out of 5 stars

Unfortunately I made previously a bad…

Unfortunately I made previously a bad review due to bad courier experience. The pro marine store helped me a lot to receive goods the soonest and I really appreciated their efforts and the goods I bought are of high quality. I highly recommend the seller

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

A pleasure to buy from

Very helpful over live chat before purchase. Great value and rapid delivery.

May 29, 2024
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Reply from Pro Marine Store

thank you very much Charles, we're very pleased that our advice was right for you, have a great season out on the water!

Rated 2 out of 5 stars

i have never received the goods yet

i have never received the goods. Courier tracking informed me that the sender was not there when the courier went to pick up the goods. Now I have requested the sender/seller to resend the goods asap. Up to now I do not have any info...Sorry but the truth has to be told.

May 31, 2024
Rated 5 out of 5 stars

All great.

Good stock. Quick delivery all as requested.

May 15, 2024
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Reply from Pro Marine Store

Thank you Peter, we appreciate your feedback

Rated 5 out of 5 stars

Service as it should be!

Everything was as it should be. Order placed via website with ease, fast efficient delivery. No issues at all.
Price point was also great,

May 14, 2024
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Reply from Pro Marine Store

Thank you Andrew, we really appreciate your feedback, have a great time on the water this year!

Rated 5 out of 5 stars

EPropulsion Spirit

Fast delivery and right first time. Item arrived quicker than anticipated which was very welcome

April 28, 2024
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Reply from Pro Marine Store

Many thanks for your review and so pleased it came through so quickly. Have a great time out on the water this year!

Rated 4 out of 5 stars

Product made specifically for the…

Product made specifically for the outboard and great quality, better pricing than OEM. Despatch and delivery super fast . Would have been five stars if the company had responded to my message left on the answer phone.

April 22, 2024
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Reply from Pro Marine Store

Many thanks Michael, we're really pleased you like the bags. One question though, could you let us know where you left the message? we've searched through our systems and can't see a message from you, so apologies that this wasn't seen at the time, it wasn't intentional. We hope you have a great summer out on the water!

Rated 5 out of 5 stars

Excellent advice pre purchase

Excellent advice over the phone led to a straightforward purchase. Great customer service.

April 12, 2024
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Reply from Pro Marine Store

Many thanks for your feedback, we really appreciate it. We hope you have a great summer

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