Pro Marine Store Reviews 199

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

There’s so much choice when ordering on Google I checked this firm out pre hand because have been ripped off on a Google site before also rang them and was impressed by there phone Manner.ordered a ex... See more

Company replied

Rated 5 out of 5 stars

Was looking for a product being sold out in the Netherlands and did send Pro Marine Store an e-mail to give it a try and see whether I could buy what I needed overseas. Got a reply in 15 minutes and a... See more

Company replied

Rated 4 out of 5 stars

"Although I paid 9GBP for express delivery I still haven't received it so I can't review it." Edit: I think a good measure of a company's integrity is how fast the fix stuff when it goes wrong. W... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, answered all my questions in support of purchase of an e-propulsion sprint and accessories. Ben was very helpful and clearly knows the products very well. Was an unusual pl... See more

Company replied

Company details

  1. Sailing Store
  2. Marine Supply Store

Written by the company

The UK's biggest ePropulsion dealer for all electric outboard motors and Pod drives, the future of powering your dinghy and boat! The UK's only marine dealer of Aceleron serviceable lithium batteries and a major dealer in EcoFlow lithium battery powerstations. We live for off-grid solutions using just the sun.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great knowledge of products & a…

Great knowledge of products & a fantastic service. Made the purchase really easy.
Great website too.

March 15, 2024
Pro Marine Store logo

Reply from Pro Marine Store

Hi Chris, many thanks for your kind feedback, we really appreciate it. Have a great summer out on the water from the team here

Rated 5 out of 5 stars

Order for Lewmar Parts

Order for Lewmar Parts not held in stock surprisingly promptly delivered.

March 4, 2024
Pro Marine Store logo

Reply from Pro Marine Store

Thanks for the feedback Phil, very happy to delivery quickly to you

Rated 5 out of 5 stars

Brilliant service

Brilliant service, had a few queries and they were more than dealt with

February 11, 2024
Pro Marine Store logo

Reply from Pro Marine Store

You are very welcome Tom, much appreciated

Rated 5 out of 5 stars

Amazing customer service!

These guys are wonderful! They personally helped me to order a hard-to-find item for my boat and ship it overseas which was awesome. Shopping with them turned out to be a really good experience and now I've got the part I need to complete my little boat! Huge relief and so glad I found them. Cheers!

February 4, 2024
Pro Marine Store logo

Reply from Pro Marine Store

You are very welcome! very happy to get that part out to you in the US so quick! have a great season out on the water

Rated 5 out of 5 stars

E-Propulsion Evo Purchase

When making a big purchase such as an outboard engine/ motor, especially an electric one it is essential that the company you deal with is knowledgeable, helpful and do what they say they will do. I used the online chat function which with many companies can be a poor experience. With the Pro Marine Store this was not the case. Ben was my contact and he was friendly and efficient and within a couple of minutes I had found out what I needed to know, checked stock and made the purchase. The motor arrived well packed and in perfect condition. I contacted Ben re the Warranty and registration and again he was extremely helpful.

I have only had the one experience With Pro Marine Store but it has been very positive and I would not hesitate to shop with them again.

January 5, 2024
Pro Marine Store logo

Reply from Pro Marine Store

Hi Simon, many thanks for this, we appreciate it and are delighted you are happy with your purchase and our support. Have a great season on the water with the new electric outboard!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, answered all my questions in support of purchase of an e-propulsion sprint and accessories. Ben was very helpful and clearly knows the products very well. Was an unusual pleasure in the world of on-line purchases, where few companies know much about the actual products they sell. Will certainly use Pro Marine again in the future and have no hesitation recommending them.

January 3, 2024
Unprompted review
Pro Marine Store logo

Reply from Pro Marine Store

Many thanks Jim, we appreciate your thoughts very much. Have a great season out on the water with the new motor, and if you need any further assistance, please don't hesitate to reach out.

Rated 4 out of 5 stars

basically everything good

basically everything good, except late info about a late delivery

December 8, 2023
Pro Marine Store logo

Reply from Pro Marine Store

Thanks Martin, so sorry the delivery was a little later than we hoped, it seems there was a mixup with the manufacturer as to the availability of the cavitation plate, we'll keep you updated on tracking

Rated 5 out of 5 stars

First Class

Prior to purchase the advice I received from Ben was excellent. The purchasing experience was excellent and I cannot fault the delivery and communication. First Class!

October 27, 2023
Pro Marine Store logo

Reply from Pro Marine Store

Thanks Chris for your review of our customer service, we really appreciate it. We hope you enjoy using the new ePropulsion Spirit electric outboard when the weather improves a little!

Rated 5 out of 5 stars

Excellent customer service and top quality product

Ben and the team provide excellent customer service, way behind what is normally encountered elsewhere, super communicative, fast, effective and great value. Highly recommended if you value top quality product, and superb after sales. As a senior quality professional myself it is great to find a trusted company like this; well done guys!

October 31, 2023
Unprompted review
Pro Marine Store logo

Reply from Pro Marine Store

Thank you for your review and feedback, we really appreciate it! Looking forward to a great spring and summer 2024 from the team

Rated 5 out of 5 stars

Excellent product and excellent support…

Excellent product and excellent support from Pro Marine Store Sales and Distribution teams.
Despite dealing with exceptional demand from the Boat Show, they turned around one ePropulsion Spirit unit in the same day as their new stock delivery so I could get afloat the next day.

September 21, 2023
Pro Marine Store logo

Reply from Pro Marine Store

So pleased we managed to get the stock out to you the same day and get you out on the water so quick! Hope you enjoy the new electric outboard motor from ePropulsion

Rated 5 out of 5 stars

Great professional service

From the initial call to delivery we are very happy with honest advice and professional service

September 13, 2023
Pro Marine Store logo

Reply from Pro Marine Store

Many thanks Bob, have a great time out on the water from all the team here

Rated 5 out of 5 stars

Full satisfaction

Good quality, good price, very fast delivery.

July 25, 2023
Pro Marine Store logo

Reply from Pro Marine Store

Hi Kees, many thanks for the great feedback, very happy everything is to your satisfaction, have a great autumn

Rated 5 out of 5 stars

Bought an electric outboard

Bought an electric outboard, great service throughout after helpfully discussing my requirements over the phone. Arranged collection next day.
Fully recommend Pro Marine Store.

July 24, 2023
Pro Marine Store logo

Reply from Pro Marine Store

Hi John, many thanks for this great feedback, have a great time with the new ePropulsion motor!

Rated 5 out of 5 stars

Very prompt service and great…

Very prompt service and great communication. Also product is fab we purchased. Will definitely use again

July 20, 2023
Pro Marine Store logo

Reply from Pro Marine Store

many thanks Paul, very much appreciated, we hope you have a great summer/autumn

Rated 5 out of 5 stars

Pro Marine Store

Cockup with couriers but they were quick to sort out with quick reply to emails, Great product the ecoflow delta pro, would highly recomend

July 12, 2023
Pro Marine Store logo

Reply from Pro Marine Store

Thanks so much for this review, it seems couriers are trying to derail us, but we get there in the end! Glad you like the Ecoflow Delta Pro, it is quite a beast. Thanks again, The Team

Rated 5 out of 5 stars

Great service

Great service - good price and quick delivery. Free bags were a nice bonus. Well recommended.

July 18, 2023
Pro Marine Store logo

Reply from Pro Marine Store

Hi Jason, many thanks for your kind words, we really appreciate it. Have a great summer on the water

Rated 5 out of 5 stars

Very good customer service

Very good customer service, very helpful and expedited our delivery date to meet our needs

July 14, 2023
Pro Marine Store logo

Reply from Pro Marine Store

Thank you for your review, we are so happy you were please with the customer service! This is our number one aim, kind regards, The Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look