There’s so much choice when ordering on Google I checked this firm out pre hand because have been ripped off on a Google site before also rang them and was impressed by there phone Manner.ordered a ex... See more
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Was looking for a product being sold out in the Netherlands and did send Pro Marine Store an e-mail to give it a try and see whether I could buy what I needed overseas. Got a reply in 15 minutes and a... See more
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"Although I paid 9GBP for express delivery I still haven't received it so I can't review it." Edit: I think a good measure of a company's integrity is how fast the fix stuff when it goes wrong. W... See more
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Excellent customer service, answered all my questions in support of purchase of an e-propulsion sprint and accessories. Ben was very helpful and clearly knows the products very well. Was an unusual pl... See more
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Company details
Written by the company
The UK's biggest ePropulsion dealer for all electric outboard motors and Pod drives, the future of powering your dinghy and boat! The UK's only marine dealer of Aceleron serviceable lithium batteries and a major dealer in EcoFlow lithium battery powerstations. We live for off-grid solutions using just the sun.
Contact info
46 Newport Road, CB11 4BS, Saffron Walden, United Kingdom
- 01799588292
- sales@promarinestore.co.uk
- promarinestore.co.uk
Shipment to the Netherlands
Was looking for a product being sold out in the Netherlands and did send Pro Marine Store an e-mail to give it a try and see whether I could buy what I needed overseas. Got a reply in 15 minutes and as Pro Marine staff was just planning a crossing by sailboat to Holland I picked up the products in Amsterdam. What a flexibility and service! Would definitely recommend them to anyone.
July 18, 2023
Unprompted review
Reply from Pro Marine Store
Thank you Niek! The timing worked out great, glad we could help out with such a bulky item that would be otherwise very difficult to transport
Very efficient and fast delivery
July 3, 2023
Reply from Pro Marine Store
Many thanks for your feedback Michael, have a great summer
The Whats App response to my queries…
The Whats App response to my queries was fast, helped and ensured I bought the right products for what I needed. The products look great and when identified a periphery item which had been damaged in transit, they immediately agreed to send out another one.
July 1, 2023
Reply from Pro Marine Store
Many thanks Michael, and i'm pleased that you like the Whatsapp customer service channel, we find it works very efficiently. Have a great summer on the water
Excellent Customer Service
I received excellent pre-sale help and guidance. First class friendly professional communication throughout. Thank you Ben. We are looking forward to taking our Kayak out and having fun.
June 25, 2023
Reply from Pro Marine Store
thanks so much Dawne, we really appreciate your kind words and hope you have a fantastic time on the water this summer. Kind regards from the team
Product promised within 24hrs as I…
Product promised within 24hrs as I needed to take it abroad with me. Failled to arrive before I left
June 25, 2023
Reply from Pro Marine Store
Hi Catherine, I'm so sorry your item didnt arrive the next day, i can assure you we sent it on overnight courier service, and so the fact that they didn't deliver in the timeframe we booked (and paid for) is very frustrating for all involved. We endeavour to do our very best with items that are needed next day, and typically they do work out, but very occasionally, we are let down by a part of the process out of our control.
Good to speak to a human and get good…
Good to speak to a human and get good advice. Came when it said it would. Good service
June 20, 2023
Reply from Pro Marine Store
Thank you Kerry, we appreciate your feedback! have a great summer on the water
Good fast efficient service
June 16, 2023
Reply from Pro Marine Store
many thanks Peter, have a great summer
Poor delivery experience
Despite ordering for next day delivery (an option on the website) I was informed that the usual courier could not undertake delivery but that they would arrange for following day with another. That failed to materialise. I chased by phone 2 days later only to be told there was a misunderstanding. I cancelled the order as it was time critical
June 14, 2023
Reply from Pro Marine Store
Hi Adrian, so sorry our courier critically let us down that affected a whole week of orders, and unfortunately yours was one of those. We have had to deal with an unexpected delivery nightmare that couldn't have come at a worse time! We were promised a service that they couldn't deliver on and so sorry again for this. I'm glad you managed to find the item for quicker delivery and hope you have a good season out on the water.
Excellent customer service
June 13, 2023
Reply from Pro Marine Store
many thanks! have a great season on the water
Great battery and quick delivery
June 9, 2023
Reply from Pro Marine Store
thanks Des for your feedback, we really appreciate it
Superb unbeatable customer service
I found the WhatsApp link very easy to use and I received a very quick response. Ben answered all my questions and was very helpful and knowledgeable. The ordering process was straight forward and I was also given links to follow. I was extremely pleased that the delivery arrived the following day. I would highly recommend Pro Marine Store based on my own personal experience. Thanks for providing me with an absolutely superb and unbeatable service.
June 11, 2023
Reply from Pro Marine Store
Thank you Roger for your kind words! it means a lot to us that we are able to delivery such a service to you, have a great summer on the water, from all the team at Pro Marine Store
Good all round customer service
Easy Web site, fast follow up on a question sent. Product delivered 36 hours. Superb.
June 10, 2023
Reply from Pro Marine Store
Thanks for your review Andy, we really appreciate it. Have a great summer on the water
Service with speed
Helpful and knowledgeable advice prior to purchasing an electric outboard; then fast delivery in less than 48h to Scottish Highlands
June 4, 2023
Reply from Pro Marine Store
Many thanks for your review, enjoy the ePropulsion Spirit outboard motor this summer!
Faster delivery than expected
May 28, 2023
Reply from Pro Marine Store
Hi David, thanks for your feedback, we always try to get orders out on next day delivery if possible. Have a great season on the water
Reply from Pro Marine Store
Many thanks Grant, we appreciate your feedback, have a great summer
Reply from Pro Marine Store
many thanks Robert, we appreciate your feedback, have a great summer on the water
Reply from Pro Marine Store
Many thanks Matt, we appreciate your feedback, and are always striving for outstanding customer service. Have a great summer
Great offer and great customer service
Great offer and great customer service. Highly recommend
May 20, 2023
Reply from Pro Marine Store
many thanks Justin, have a great time on the water!
All very straightforward
All very straightforward, good advice and delivery as promised
April 25, 2023
Reply from Pro Marine Store
thanks Ron, much appreciated, have a great time on the water this summer
Late delivery
The item arrived in two packages on consecutive days and Pro Marine cheerfully refunded my delivery charge. Otherwise, it's as I ordered and in good condition.
May 17, 2023
Reply from Pro Marine Store
Hi Chris, so sorry for this frustrating situation. On looking into this, we have spoken to the courier to see what happened and it turns out there was a significant fire that broke out at the distribution centre where your items transited through- it has been on the news. This caused knock on effects for many customers in that their work was delayed for the best part of a day. This is the reason the two items got separated. Now that you have had this let down with the courier service you paid extra for, we would be more than happy to refund the cost to you as a way of apology. We will refund back onto the card you originally paid with, it will be with you shortly. Otherwise, we hope you have a great season on the water with the new motor
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