Experiencing difficulties reaching customer services can be frustrating, especially when you need assistance with a payment issue. Left waiting for too long, kept being told I was number one in the wa... See more
Company replied
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Experiencing difficulties reaching customer services can be frustrating, especially when you need assistance with a payment issue. Left waiting for too long, kept being told I was number one in the wa... See more
Company replied
We enquired some time ago about covering certain household items, last week they have been calling several times a day even after explaining we no longer wanted the cover, I have emailed them, no resp... See more
Company replied
This company is completely awful, wont reply to emails and cant answer simple questions. like what product are you trying to replace my broken item with. no picture no model number after repeated... See more
Company replied
Terrible Company. Took forever just to issue their Policy, I should have realized then that this was going to be trouble. Made 1 domestic appliance claim in the year, but don't expect any kind of... See more
Company replied
Prominence Support offers a range of insurance products such as insurance policy for Kitchen appliances, brown and white goods, boiler and home emergency.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Explained everything I needed to no. Very helpful
Very professional and polite, answered all my questions, easy to understand and very pleasant,
I'm glad I found an affordable insurance policy during this climate.
This insurance is expensive, considering the cost of replacment after the expirey of manufacturers guarentees. More often than not it is cheeper to leave the money in the bank and buy "brand new".
Even after the termination of a contract Prominence Support will continue to sell it's contracts on the basis of fear.
They use cold sales techniques do not be fooled.
Excellent customer service explained everything you need to know about your policy and answered any of your questions
Very helpful and knowledgeable lady who guided me through the process with ease
Anthony thanks for giving me such a professional service.
Informative and helpful with good prices
Anthony was helpful.
No hassle cover for five kitchen appliances including a range cooker not listed on the website
I dealt with Brook, she was fab she sorted all my queries and helped us insure 6 of our appliances, Brook answered every question I had and explained everything fully and understandably this meant a quick and easy process, would not have any problems recommending the service
I spoke to a lady called Brooke.
She was very helpful,
Explained the policy to me in easy to understand terms.
Had a great conversation with a gentleman yesterday sorting out our insurance for our large appliances very informative and answered all my questions thank you very much
Arranged cover for my kitchen appliances good price and Lloyd was excellent made it so easy thank you.
Brooke was very friendly and helpful she explained everything very well and made it easy to understand everything about the insurance and what it coverd
I spoke to Lloyd and he was very helpful Nd friendly. He dealt with my issue quickly and was able to sort out my policy as soon as possible.
Anthony who phoned me was very nice and helpful was very pleased with the outcome of the phone call which has saved me a lot of money
The guy I spoke to was very polite and went through everything with me apologised for keeping me waiting which was a couple of seconds and the service is very well priced saving me £10 per month which is what I used to pay. Very satisfied with this company and great staff.
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