Prompt and Precise Reviews 

104
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My oven would not work. I thought it was the element, rang Stuart who from my description thought it would be. He asked for the model number and came the next day and repaired. Also checked other par... See more

Company replied

Rated 5 out of 5 stars

We had two faults with our 10+ years washing machine. Stuart arrived on time and managed to quickly diagnose the first problem and repaired it. Second issue was more tricky but Stuart persev... See more

Rated 5 out of 5 stars

This company really lives up to its name. I had incredibly prompt and clear communication from Carl and was booked in within days. Charges were made clear before arrival. Stuart arrived promptly and o... See more

Rated 5 out of 5 stars

Arrived precisely when he said he would. Having ascertained over the phone what the problem was, got straight on with the job and did not leave until he was satisfied that appliance was working correc... See more

Company details

  1. Appliance Repair Service
  2. Appliance Parts Supplier
  3. Appliance Store
  4. Electrical Appliance Wholesaler
  5. Small Appliance Repair Service

Written by the company

Reading Independent White Goods Engineers operating in Reading, Maidenhead, Newbury, Wokingham and Surrounding areas in Berkshire, Oxfordshire and London. - Repairs, Spare Parts and New Appliance Sales - Experts in Domestic Appliance Repairs to all major and obscure brands such as Bosch, Neff, Siemens, Gagganau, Miele, Hotpoint, Whirlpool, Indesit, Beko, Candy, Hoover, Sharp, Russell Hobbs and more. We are committed to being transparant about our pricing, and list all of our labour prices online. Have a question about your appliance? Get in touch!


Contact info

4.9

Excellent

TrustScore 5 out of 5

104 reviews

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4.9

All reviews

(104)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service - great advice

Stuart was clearly knowledgeable and able to highlight a few things we were doing that could improve the life of the dishwasher before identifying the real issue. Service was prompt, friendly and a really good experience.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, Friendly, Reliable, Confident and Competent

Stuart went about his business diagnosing fault in 10 year old AEG Induction Cooker Hob, costing out replacement parts, in a thoughtful efficient manner.
His friendly demeanour, offset the bad news that fixing the problem was not cost effective.
Stuart gave very helpful advice on buying a replacement cooker, and assured me that he would do the installation with no further charge.
I felt comfortable enough to ring him for his verdict on the brands of cooker that I was looking at on-line, and he has just completed the installation, and stayed a while to test it out.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Faulty oven repair

Had an issue with our oven not working and a call to Stuart was all it took to resolve, one 20 minute visit to determine the problem and another 5 days later when the part had arrived and all sorted , Polite, knowledgeable and reliable and I wouldn't hesitate in using him again .

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Broken washing machine

We had two faults with our 10+ years washing machine.

Stuart arrived on time and managed to quickly diagnose the first problem and repaired it.

Second issue was more tricky but Stuart persevered and managed to also solve that issue. Both were repaired without having to replace with any new spare parts.

This was all greatly appreciated as it meant it saved us having to spend extra to buy spare parts or even a new machine. This together with the fact we found Stuart to be really professional, helpful and friendly means we will definitely recommend him to others.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Really pleased!

Great comms and fairly priced job. What more could you ask for? Will definitely be using again and have no hesitation in recommending. It's so hard to find good tradespeople but you have been added to my list!

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Definitely Prompt and Precise

Stuart from the aptly named Prompt and Precise was very friendly and professional whilst fixing our tumble drier. It needed a part which was ordered and installed within a few days. Flat rate call out and parts cost, no unexpected charges. Excellent service.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

super promptandprecise

Got promptandprecise to come out and diagnose a faulty siemens iq700 tumble dryer. Stuart who turned up was polite professional and quickly diagnosed the issue. The replacement part was ordered and immediately it was delivered he called to arrange a same day install. The install was seamless and super fast i would recommend this company to everyone who wants such service

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

prompt and precise!

This company really lives up to its name. I had incredibly prompt and clear communication from Carl and was booked in within days. Charges were made clear before arrival. Stuart arrived promptly and our oven fan and temperature light are now as good as new. Definitely adding this company to our dream team list.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!Arrived precisely when he said he…

Arrived precisely when he said he would. Having ascertained over the phone what the problem was, got straight on with the job and did not leave until he was satisfied that appliance was working correctly. Very competitive rate, pleasant chap and even gave advice on how to avoid future problems. Apologies to Stuart for late review!

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Company did what it said on the tin

The request was answered quickly and engineer booked in the following day. Stuart was professional and friendly, identified the problem and planned in the return visit soon after. The parts delivery was delayed (courier issue) but Stuart was really flexible and booked us in as soon as they arrived. Prompt and precise! Would definitely recommend and use again.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Professional, Fair and Great Value

Our dishwasher was malfunctioning. We were given an appointment in less than 24 hours. The engineer was extremely personable and professional. He explained all aspects of the work as he went along, diagnosed the fault and fixed it. He then gave great advice on what we could do ensure the fault didn’t happen again and how best to maintain the appliance. The call-out charge was all we paid, and that was extremely reasonable. We are so pleased to have found a local company who we feel we can trust with our appliances going forward. Outstanding.

December 7, 2023
Unprompted review
Rated 2 out of 5 stars

did not reply to any of our emails after the visit

The checking was not thorough as problem could not be identified and resolved. The staff did not reply to any of our emails after the visit, as we were trying to fix the machine ourselves again and just wanted to clarify the parts that they had checked, but no response received at all. Found another supplier and problem solved quickly. Overall disappointing and won't recommend.

November 27, 2023
Unprompted review
Prompt and Precise logo

Reply from Prompt and Precise

Hi Viv,

We are terribly sorry for the poor experience. We accidentally missed your follow up in the email chain after we (incorrectly) assumed your job was completed. We’ve met as a team to ensure that our after-care is of a better standard. All jobs come with a 3-month guarantee on labour and 12 months for parts.

In the meantime, we have been in touch as we seek to make amends! However, we are glad to hear you got it sorted.

Kind Regards,
Carl

Rated 5 out of 5 stars

Excellent service and a great price

Excellent service! Fixed our dryer for a great price and was very flexible around our schedule! Came exactly when we said and was in and out within 20 minutes. Would highly recommend to anyone in the area.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

A very quick response to my request for…

A very quick response to my request for a call out (less than 24 hours) for a faulty dryer. Problem identified and solution discussed. The engineer was excellent and I will definitely be using this local and honest company again.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Stuart is very punctual and professional

Stuart is very punctual, genuine and a professional. He gave correct advice, we ordered part and he came back promptly to install it and problem is resolved. I would recommend him with full confidence.
Thanks Stuart.
Avtar Bains

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Oven repair

Stuart responded really quickly to our enquiry. He was friendly, professional and kept us well informed throughout. We would highly recommend him.

November 14, 2023
Unprompted review

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