Propagation Place Reviews 899

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the health and vigor of the plants received. Many people also appreciate the careful and sustainable packaging, often noting that their orders arrived in perfect condition. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience for consumers. However, some people were dissatisfied with aspects of the delivery service. Issues included plants arriving later than anticipated, unexpected delivery times, or plants arriving in poor condition due to transit or being too dry. A few customers also mentioned receiving plants that were smaller than expected or not matching the advertised selection.

What people talk about most

Product

Consumers generally express satisfaction with the product, particularly praising the health and quality of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent condition of... See more

Delivery service

People report ambiguous experiences with delivery services. Many customers praise the promptness, care in... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering from Propagation Place was easy, I ordered some perennials which came in spring and have recently received my hot house plants. They are all of an excellent size and vigour with a large healt... See more

Company replied

Rated 5 out of 5 stars

Ordering system was a very simple procedure with the Florence Fennel bulbs arriving by the Post Office being well packed. In between my order the team replied to two emails in a timely manner and al... See more

Company replied

Rated 5 out of 5 stars

Great experience. Firstly the plants were in first rate condition. Sturdy artichoke plants at right stage for planting out. I appreciate that delivery may not be instant - it's all about what's best f... See more

Rated 5 out of 5 stars

I couldn’t be happier with my order! The plug plants of carrots and sprouts arrived in absolutely perfect condition — carefully packed, secure, and with not a single leaf or root out of place. The qu... See more


Company details

  1. Garden Center

Information provided by various external sources

our vegetable plant plugs are raised to a high standard of care in our dedicated poly-tunnel and tended to by our team of professional horticulturists and local volunteers. Ready to pop straight into the ground, our thriving seedlings and simple ordering system take away the fuss of germinating seeds, so that you can get back to the things you really love. All profits go back into St Werburghs City Farm.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

899 reviews

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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Very good quality overall

Excellent seller, great quality plants, superior eco packaging with straw and card (commercial suppliers should watch and learn). In this summer delivery the sprouts plants are very good, deep roots. The dwarf beans are a bit leggy so will have to wait and see how they go. Still the best place to buy from.

July 17, 2025
Unprompted review
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Reply from Propagation Place

Thank you for the feedback David! We're all keeping our fingers and toes crossed you will get some lovely produce from the beans. Do drop us an email to let us know how it goes though :D

Rated 5 out of 5 stars

Plants arrived in excellent condition

Plants arrived in excellent condition. There was clear and straightforward advice on how to look after them

July 11, 2025
Unprompted review
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Reply from Propagation Place

Thanks so much for that lovely feedback Alistair! :D

Rated 4 out of 5 stars

Supplied healthy, substantial plants

I chose to order my vegetable plants from Propagation Place as it’s a socially responsible enterprise that supports their local community and provides learning opportunities and experience for diverse groups.
The plug plants supplied were substantial and very healthy. I would definitely order from them again. Highly recommend.

July 11, 2025
Unprompted review
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Reply from Propagation Place

Hi Caroline, thank you so much for that lovely feedback! We do hope you'll get to enjoy a lovely harvest from the plants, and we look forward to hearing from you again soon :D

Rated 5 out of 5 stars

Lovely plants so well packed

Lovely plants so well packed. Happily growing now. Thank you - I’ll definitely be back for more next year. 😊

July 15, 2025
Unprompted review
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Reply from Propagation Place

May they continue to grow happily!
Thank you for the lovely feedback :D

Rated 5 out of 5 stars

Perfectly packaged

Perfectly packaged, very healthy plants recieved gratefully..I appreciated the plastic free packaging too. Very happy, the pumpkins are loving their patch currently! Thank you for all your time and care ❤️

July 4, 2025
Unprompted review
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Reply from Propagation Place

Thank you so much Sarah, for that lovely feedback!

We're quite proud of our packaging which is 100% compostable, and great to make use of in the garden. Perhaps you've used the straw to much around your pumpkins? :D

Rated 2 out of 5 stars

very disappointing

The plants were very far from what was advertised on the website: I bought a broccoli mix selection and ended up with too many plants I did not need, and none of the ones I specifically wanted. They were very badly labelled, so it wasn't clear what each plant was. On closer inspection, and having compared the numbers they said they had sent with varieties with similar leaves / colouring, I found that they had packed the plants in reverse order to the labelling on the box. This would not have been clear without a lot of careful inspection. The plants themselves were not of great quality. They have offered me a very small discount on future orders, and although I support what Propagation Place does, I sadly won't be ordering plants from them again

July 1, 2025
Unprompted review
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Reply from Propagation Place

We're so sorry to hear about this, not an ideal experience for sure. We’re a small team, hand-picking and packing every order with care. With lots of summer orders going out at the moment, we're working hard to stay efficient, but sometimes that can mean the plant labelling isn’t as clear as we’d like, or that we make some mistakes now and again. Which we do our best to avoid of course! We still hope your plants will grow happily in your growing space, and that you'll get a lovely harvest from them.

If there is anything we can do better for you to help rectify your experience, do drop us an email.

Warm wishes,
the Propagation Place Team

Rated 4 out of 5 stars

Well packed,safely delivered

Well packed,safely delivered, thanks.
Was much later delivery than I'd anticipated, hence 4 rather than 5 star, but they did respond positively to a request to ensure delivery before we were due to go away. Plants doing OK thus far: edible flowers least successful. Herbs, veg, salads settled in.

July 4, 2025
Unprompted review
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Reply from Propagation Place

Hi Ruth, thank you for your feedback!

Yes, we are running a little bit late this Summer Season, so we apologise for that. Working with living plants can make it tricky to guarantee exact delivery times, so we really appreciate your patience while your plants made its way to you.

Hoping there's time to revive the flowers! But happy to hear the rest is growing well :D

Rated 5 out of 5 stars

Great first experience…

After a lot of internet searching this was the only site that provided the basil plants that I wanted. I was able to phone and discuss my order and ask that it arrive in time for my son's birthday.
The plants were a lovely size and looked great in the pots I had bought for him.
So thank you will definitely order again

July 3, 2025
Unprompted review
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Reply from Propagation Place

Hi Clare, YAY! We're so happy they got to you before your son's birthday :D

Rated 5 out of 5 stars

Highly recommended

Interesting selection of plants available - delivered in perfect conditions, chunky size, in cardboard boxes with straw in them. Very impressive.

July 8, 2025
Unprompted review
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Reply from Propagation Place

Thank you so much for the great feedback! It means a lot to us :D

Rated 4 out of 5 stars

Opportunity Lost…

Its why you didn't get 5* that is important. In my case because of frustration due to not having even a vague indication of delivery. June/July as a delivery date is OK at ordering stage but once that period commences the intended week for dispatch must be advised automatically to keep engaged with the client..
The plants seem fine and healthy but solely for the above health reasons I will not order from you again.

July 4, 2025
Unprompted review
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Reply from Propagation Place

Hi Clive,

We're sorry to hear you don't want to order from us again. We completely understand your frustration of not knowing when your plants will arrive, but due to us being a small enterprise receiving thousands of orders each growing season, there simply is no way for us to provide an exact delivery date at this stage.

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Delighted!

I was delighted with my cucamelon order after the seeds I planted got munched by snails. There was a prompt email about delivery times but it was worth the wait and my plants are now thriving. They were very safely packaged and I would definitely use again.

July 4, 2025
Unprompted review
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Reply from Propagation Place

Yay! :D

Thank you Hannah, we're so happy to hear that. We hope you have a successful Cucamelon harvest!

Rated 3 out of 5 stars

Good plants, but small and late in the season

A good website, easy to order. The plants all arrived well packaged, undamaged and looked good quality. When I checked delivery dates before I ordered I thought they seemed a bit late in the season, but I don't have a lot of experience growing vegetables. The plants were all quite small when they arrived and are far smaller than the same vegetable plants I've seen around in other gardens. Bean plants in the local park and neighbours are about 5x the size of mine. Hopefully the summer will be long enough.

July 4, 2025
Unprompted review
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Reply from Propagation Place

Hi Eleanor,

Thank you for the lovely feedback. We're always working on ways to make sure we get plants out to our customers as soon as possible within the delivery window. We have experienced horticulturalists on site to ensure plants aren’t sent out too late, so we’re hoping you’ll enjoy a great growing season with a lush harvest at the end of it.

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Plants arrived in the best packaging…

Plants arrived in the best packaging ever had. 3 lovely young plants well looked after. Worth the wait.

June 26, 2025
Unprompted review
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Reply from Propagation Place

YAY! That's so fab to hear :D

We're very proud of our packaging which is 100% compostable, and we hope our customers will make use of the straw as mulch for their plants.

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

SMALL DEDICATED BUSINESS

SMALL DEDICATED BUSINESS, WHOS CUSTOMER SERVICE IS EXCELLENT. PLANTS WERE IN PERFECT CONDITION AND ARE THRIVING

June 23, 2025
Unprompted review
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Reply from Propagation Place

Oh stop it! ;)

Thank you so much for such wonderful feedback. It means a lot to our small, but dedicated team!

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Great plants

Great plants, so well packaged and arrived all good. Def recommend and will use again

June 27, 2025
Unprompted review
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Reply from Propagation Place

Hi Anne,

We're so happy to hear that you're happy with your plants. May you have a wonderful harvest from them all!

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Great quality plants

Ordering from Propagation Place was easy, I ordered some perennials which came in spring and have recently received my hot house plants. They are all of an excellent size and vigour with a large healthy root ball. Much better than others I have bought mail order from other reputable growers. Have ordered many times before and happily recommend them.

June 20, 2025
Unprompted review
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Reply from Propagation Place

This is such wonderful reading! Thank you Julie, it means a lot to us to hear that you're happy with us.

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Another delivery

This was my third delivery from Propagation Place. Again the plants were healthy and well packed.
Very happy with the service and quality 👌

June 12, 2025
Unprompted review
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Reply from Propagation Place

We're filled with JOY reading this :D

Thank you so much for the lovely feedback!

Warm wishes,
the Propagation Place Team

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