Propagation Place Reviews 899

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the health and vigor of the plants received. Many people also appreciate the careful and sustainable packaging, often noting that their orders arrived in perfect condition. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience for consumers. However, some people were dissatisfied with aspects of the delivery service. Issues included plants arriving later than anticipated, unexpected delivery times, or plants arriving in poor condition due to transit or being too dry. A few customers also mentioned receiving plants that were smaller than expected or not matching the advertised selection.

What people talk about most

Product

Consumers generally express satisfaction with the product, particularly praising the health and quality of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent condition of... See more

Delivery service

People report ambiguous experiences with delivery services. Many customers praise the promptness, care in... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering from Propagation Place was easy, I ordered some perennials which came in spring and have recently received my hot house plants. They are all of an excellent size and vigour with a large healt... See more

Company replied

Rated 5 out of 5 stars

Ordering system was a very simple procedure with the Florence Fennel bulbs arriving by the Post Office being well packed. In between my order the team replied to two emails in a timely manner and al... See more

Company replied

Rated 5 out of 5 stars

Great experience. Firstly the plants were in first rate condition. Sturdy artichoke plants at right stage for planting out. I appreciate that delivery may not be instant - it's all about what's best f... See more

Rated 5 out of 5 stars

I couldn’t be happier with my order! The plug plants of carrots and sprouts arrived in absolutely perfect condition — carefully packed, secure, and with not a single leaf or root out of place. The qu... See more


Company details

  1. Garden Center

Information provided by various external sources

our vegetable plant plugs are raised to a high standard of care in our dedicated poly-tunnel and tended to by our team of professional horticulturists and local volunteers. Ready to pop straight into the ground, our thriving seedlings and simple ordering system take away the fuss of germinating seeds, so that you can get back to the things you really love. All profits go back into St Werburghs City Farm.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

899 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality plants

Great quality plants. First delivery was damaged (Royal Mail left in the rain and when the box collapsed then put the plants in a plastic bag). But plants were replaced next day with no problems. Would definitely recommend. A week after arriving we already have flowers on the peppers and tomatoes and the aubergines are thriving.

June 11, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Sorry to hear you had a bit of issues with the first delivery, but very happy to hear that the second one was a success!

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Excellent lovely condition plants and…

Excellent lovely condition plants and well packed and growing well already now await the melons and aubergines!

June 11, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Hi Peter,

Thank you so much for the lovely feedback! Feel free to send us some pictures of you harvest, we'd love to see.

May you have a successful harvest :D

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Great plants

I ordered tomatoes, chillies and aubergine plants to be delivered at the end of May. Fantastic sized, well grown, healthy plants, packaged safely in straw (bit messy to unpack but I'm pleased to have the straw for use elsewhere). I delayed my order a little while as I was on holiday and it all worked out very well.

June 10, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Hi Marianne,

We're happy to hear you're pleased with your plants. Yes, the straw can make unboxing a bit messy, but we're proud to offer 100% compostable packaging, which all can be used as mulch in the garden.

May you have a very successful harvest! :D

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Biggest broccoli ever

I cannot fault this amazing organisation. I got the 'Garden in a Box – Seasonal Collection', and have enjoyed brilliant harvests from beautiful, healthy plants. Boxes of carefully packaged plug plants arrive at seasonal intervals over the year- so far I have had my spring box and I can't wait for summer! I harvested an enormous broccoli last weekend. I know my purchase powers important community projects that improve people's lives too, which makes the veg all the more delicious!

June 16, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Oh my gosh, what a review! Thank you so much Martha, this truly means so much to a small social enterprise like ourselves. We're so happy you managed to grow the biggest broccoli ever from our little plug plants! :D

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Beautiful plants

Beautiful plants, responsibly packaged, arrive safely and now flourishing ❤️

May 31, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Thank you so much Ken! :D

Rated 5 out of 5 stars

Great plants, great cause

The plants arrived in good condition, securely packaged and they are doing well. They were also reasonably priced. I really like the ethos of Propagation Place and am happy to support such a good cause.

May 30, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Hi Aneeta,

Thank you so much for your lovely feedback! It makes us so happy to hear that you like what we do and are happy with your plants from us :D

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Ordering system was a very simple…

Ordering system was a very simple procedure with the Florence Fennel bulbs arriving by the Post Office being well packed. In between my order the team replied to two emails in a timely manner and also provided a dispatch email. Overall this made my first experience dealing with Propagation Place excellent and will be back again in the future - well done to the team.
Best regards,
Dave S Smith

May 28, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Hi Dave,

We're so happy to hear that you had a great first experience with us! We're just a small team passionate about getting people to grow more food at home, always working to improve the way we operate. So, you're feedback means a lot to us!

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Great for local pick up. Impressive sturdy plants in carefully packaged box.

Very large toms plants compared to plugs I've purchase before elsewhere! Very nicely and carefully packaged for pick up in cardboard and hay biodegradable packaging.

May 20, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Hi Pete,

Wonderful to hear! We're very proud of our packaging being 100% compostable, and everything can be used as mulch in the garden.

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Healthy plants very well packed

Healthy plants very well packed. I planted out straight away and they had recovered from their trip within a day.

May 23, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Thank you Mike! Very happy to hear you're pleased with your plants :D

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

WOW!! - fantastic plants - fabulous charity

I came across their stall at RHS Malvern and am so glad I did!!! The vegetable plugs and plants looked so healthy, I bought peas and tomatoes. Impressed by their quality, I had Broad and Runner bean plants and a Chilli delivered by post. Again, really healthy plants, superb packaging, the best I’ve ever seen!! All the plants are doing really well. These are people who clearly care about what they do. Will be buying from them again.

May 8, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

WOW, what a review!

We're so chuffed to hear this, and we're also glad you popped by our stall at Malvern. We had such a great time there :D

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Unusual perennial vegetables from Propagation Place …

Unusual perennial vegetables from Propagation Place . First order received as part of a Perennial Seasonal Collection 4 good sized plug plants in excellent condition and packaged in corrugated card and straw to be environmentally friendly. I got watercress, 9 star brocolli, globe artichoke and sorrel.

May 2, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

It makes us so happy to hear that you're pleased with your order! May you get a wonderful harvest from your perennials in years to come :D

Warm wishes,
the Propagation Place Team

Rated 5 out of 5 stars

Plants packed with care by people who care!

Plants packed with care by people who patently care about what they do! The information provided with the plants was perfect and the whole philosophy is perfect!!

April 29, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Thank you so much for the kind words! Hope to have you back soon

Rated 5 out of 5 stars

Fresh very healthy well developed…

Fresh very healthy well developed plants, in excellent condition
Beautifully packaged, no damage at all.

April 24, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Thank you so much for the kind words Cath, we put a lot of care into making sure you get the best possible plants

Rated 5 out of 5 stars

All natural, No plastic

This was my first order from Propagation Place. Plants arrived in great condition in soil and straw (No Plastic) All the plants were hardened off and ground ready, very happy and awaiting my second order to arrive.

April 30, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Thank you Steven, look forward to sending out your next order!

Rated 5 out of 5 stars

Such great plants … wonderful resource.

The second time I’ve purchased from this excellent enterprise … and once again I’m delighted with the plants.
They were all planted in the ground within 24 hours of their arrival and are now flourishing.
Such a wonderful resource. Plants arrive in tip top order all ready to grow away.
Packaging in straw and cardboard is such a good initiative too.
I love to think of all the locals at Propagation Place who derive pleasure from their sowing and growing!
Thank you.

April 18, 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Thank you so much for the kind words Anna, enjoy the plants!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look