Propagation Place Reviews 899

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the health and vigor of the plants received. Many people also appreciate the careful and sustainable packaging, often noting that their orders arrived in perfect condition. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience for consumers. However, some people were dissatisfied with aspects of the delivery service. Issues included plants arriving later than anticipated, unexpected delivery times, or plants arriving in poor condition due to transit or being too dry. A few customers also mentioned receiving plants that were smaller than expected or not matching the advertised selection.

What people talk about most

Product

Consumers generally express satisfaction with the product, particularly praising the health and quality of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent condition of... See more

Delivery service

People report ambiguous experiences with delivery services. Many customers praise the promptness, care in... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering from Propagation Place was easy, I ordered some perennials which came in spring and have recently received my hot house plants. They are all of an excellent size and vigour with a large healt... See more

Company replied

Rated 5 out of 5 stars

Ordering system was a very simple procedure with the Florence Fennel bulbs arriving by the Post Office being well packed. In between my order the team replied to two emails in a timely manner and al... See more

Company replied

Rated 5 out of 5 stars

Great experience. Firstly the plants were in first rate condition. Sturdy artichoke plants at right stage for planting out. I appreciate that delivery may not be instant - it's all about what's best f... See more

Rated 5 out of 5 stars

I couldn’t be happier with my order! The plug plants of carrots and sprouts arrived in absolutely perfect condition — carefully packed, secure, and with not a single leaf or root out of place. The qu... See more


Company details

  1. Garden Center

Information provided by various external sources

our vegetable plant plugs are raised to a high standard of care in our dedicated poly-tunnel and tended to by our team of professional horticulturists and local volunteers. Ready to pop straight into the ground, our thriving seedlings and simple ordering system take away the fuss of germinating seeds, so that you can get back to the things you really love. All profits go back into St Werburghs City Farm.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

899 reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Propagation Place

Plants arrived in great time and all of them were healthy. All the plants were carefully packaged. Plant roots were neither saturated nor dry when they arrived.
One star knocked off because I wasn't notified that the items had been sent out to me.
Overall great experience. I will buy again from Propagation Place.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Returning Happy Customer

As a loyal returning customer, I am consistently impressed with the outstanding service and the exceptional quality of the healthy, ready-to-grow seedlings I receive. From the moment I placed my order, I was kept thoroughly informed, enjoying peace of mind as I tracked its dispatch. When my items arrived, they were impeccably packaged and thriving, showcasing the dedication and care that goes into every order. Of particular note is the attention to plant care instructions for the customer following their arrival in the post. Equally important, once watered, the plug plants have been hardened off before delivery. I have ordered summer sowings and look forward to the same quality service—a big thank you to the entire team at Propagation Place.

April 17, 2025
Unprompted review
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Reply from Propagation Place

Thank you so much for the wonderful words Valentine, they've been shared with the team. We take great care from start to finish and glad to hear it's appreciated once they're in the ground. Look forward to having you return again! Happy Gardening!

Rated 5 out of 5 stars

The plants arrived in good condition…

The plants arrived in good condition and are now thriving.

September 26, 2024
Unprompted review
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Reply from Propagation Place

Hi Anita, Great to hear that your plants arrived safely and wishing you the best for the overwinter season. All the best

Rated 5 out of 5 stars

Fantastic plug plants.

All the plugs I received were in great condition and really well packed for transport. Good selection in the Autumn planting box. All now in the ground and doing well. No losses. Fantastic to support this community venture too.

October 3, 2024
Unprompted review
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Reply from Propagation Place

Hi Fiona, Many thanks for your kind words and for supporting our social enterprise. We are all really pleaesd that you are happy with the selection of plants and that all the seedlings are thriving. All the best

Rated 5 out of 5 stars

Great quality

Great selection of plug plants, really good quality, delivered promptly - will definitely use The Propagation Place for future purchases!

October 2, 2024
Unprompted review
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Reply from Propagation Place

Thanks for the great feedback Nikky!

Rated 5 out of 5 stars

Good quality plants delivered on time

In the spring I ordered some plants to be delivered in the summer season and they arrived in the predicted time frame and were very healthy on arrival and carefully packaged.

June 1, 2024
Unprompted review
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Reply from Propagation Place

Hi Rachel, thanks so much for your great feedback. I'm really pleased to hear you were pleased with your plants!

Rated 5 out of 5 stars

So happy with my Autumn veg plug plant…

So happy with my Autumn veg plug plant purchase. They were reasonably priced, packaged securely and were really great quality plug plants. I've planted a mixture in my allotment and in my raised garden beds. Will definitely be buying more for next year!

September 23, 2024
Unprompted review
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Reply from Propagation Place

Hi Lucy, thanks so much for the great feedback. See you next year!

Rated 5 out of 5 stars

Awesome place

Awesome place. Plants I ordered were in great shape when they arrived. Nice people. Great variety of veggies. No pesticides. What more can you ask for? My new go-to.

September 16, 2024
Unprompted review
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Reply from Propagation Place

Thanks for the amazing feedback Jo. We look forward to sending you more plants in the future!

Rated 5 out of 5 stars

Top grade seelings

Another delivery of top grade seedlings from this Charity. The seedlings are romping away in their new beds and we look forward to eating the results in due course.

September 21, 2024
Unprompted review
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Reply from Propagation Place

Hi there, thanks so much for continuing to support Propagation Place! We hope you get a great crop :)

Rated 5 out of 5 stars

Second order just as great as the first

This was my second order of seedlings from Propagation Place and it was just as great as the first! Really robust, garden-ready seedlings that I could plant straight out. They were very healthy and very well packaged. Definitely one of my main go-to places for seedlings!

September 17, 2024
Unprompted review
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Reply from Propagation Place

Hi Elizabeth, it's so great to hear that you've had two great deliveries from us and that you're happy with your purchases. All the best :)

Rated 5 out of 5 stars

Very speedy delivery...two very fine…

Very speedy delivery...two very fine examples,...too good as the slugs scoffed them straight away so next time I will place some copper wire around young brassica seedlings...

September 25, 2024
Unprompted review
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Reply from Propagation Place

Hi there Mr Carrington, sorry to hear about your brassicas - the slugs have certainly been very hungry this year! All the best, team PP

Rated 5 out of 5 stars

Very Happy

Arrived extremely well packed(best I have ever received from any site) plants in good condition and only took 2 days to arrive, very Happy will use again

September 17, 2024
Unprompted review
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Reply from Propagation Place

Hi there, wow thanks for the fantastic feedback. We are really proud that you've been so happy with your plant purchases from us!

Rated 5 out of 5 stars

Absolutely beautifully packaged

Absolutely beautifully packaged, protected, plants arrived in great condition. I will shop again.

September 24, 2024
Unprompted review
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Reply from Propagation Place

Hi there, thansk so much for the wonderful feedback!

Rated 4 out of 5 stars

Very good quality seedlings

Very good quality seedlings. Because I have an allotment I knew what to do with them, but if you’d never grown vegetables before, because there weren’t any instructions, it might be difficult!

September 16, 2024
Unprompted review
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Reply from Propagation Place

Hi Ruth, thanks for your feedback. As we are a primarily online business and also like to save on paper, we try to help customers, whether experienced or beginner, with lots of infomration on our website. The website is referenced in the paper inserts which are placed into the delivery boxes. Please do have a look at our website and let us know if you feel there is any onfirmation there which we have missed, or which you think would be helpful for the future. We are always looking to add more helpful material for sutomers and gardeners to use to learn more about how to grow veg! All the best, Team PP

Rated 5 out of 5 stars

Allotment restocked

Really nice simple website to place my order, knew what i was getting. Clear collection instructions which made sense when collecting my order. excellent service

September 11, 2024
Unprompted review
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Reply from Propagation Place

Hi Sarah, Thanks so much for the brilliant feedback!

Rated 5 out of 5 stars

Fantastic site and service

I found propagation place through my cousin and after looking through their website I purchased some veggies for winter/spring. The website was easy to use and delivery was very prompt and very well packed. The quality of the plants was great and all plug plants are doing well. Would definitely use again and the fact they are a charity/community product is even better.

August 25, 2024
Unprompted review
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Reply from Propagation Place

Hi Mike, Thanks so much for giving us a chance and we are so pleased that we have met your expectations. Thanks for supporting Propagation Place and hope to see you again!

Rated 5 out of 5 stars

Two plus points when buying from Propagation PLace

This is a nursery that provides healthy plug plants, carefully and securely packaged to survive Royal Mail! A feat not to be sniffed at. Also, buying from them means you will be supporting a vibrant community business that supports neighbouring allotments and educating local residences on how to grow their own veg. A double whammy!

September 17, 2024
Unprompted review
Propagation Place logo

Reply from Propagation Place

Hi Rory, thanks so much for the glowing feedback and particularly for the thumbs up on the sustainable and (hopefully) Royal Mail proof packaging!

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