Propagation Place Reviews 899

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the health and vigor of the plants received. Many people also appreciate the careful and sustainable packaging, often noting that their orders arrived in perfect condition. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience for consumers. However, some people were dissatisfied with aspects of the delivery service. Issues included plants arriving later than anticipated, unexpected delivery times, or plants arriving in poor condition due to transit or being too dry. A few customers also mentioned receiving plants that were smaller than expected or not matching the advertised selection.

What people talk about most

Product

Consumers generally express satisfaction with the product, particularly praising the health and quality of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent condition of... See more

Delivery service

People report ambiguous experiences with delivery services. Many customers praise the promptness, care in... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering from Propagation Place was easy, I ordered some perennials which came in spring and have recently received my hot house plants. They are all of an excellent size and vigour with a large healt... See more

Company replied

Rated 5 out of 5 stars

Ordering system was a very simple procedure with the Florence Fennel bulbs arriving by the Post Office being well packed. In between my order the team replied to two emails in a timely manner and al... See more

Company replied

Rated 5 out of 5 stars

Great experience. Firstly the plants were in first rate condition. Sturdy artichoke plants at right stage for planting out. I appreciate that delivery may not be instant - it's all about what's best f... See more

Rated 5 out of 5 stars

I couldn’t be happier with my order! The plug plants of carrots and sprouts arrived in absolutely perfect condition — carefully packed, secure, and with not a single leaf or root out of place. The qu... See more


Company details

  1. Garden Center

Information provided by various external sources

our vegetable plant plugs are raised to a high standard of care in our dedicated poly-tunnel and tended to by our team of professional horticulturists and local volunteers. Ready to pop straight into the ground, our thriving seedlings and simple ordering system take away the fuss of germinating seeds, so that you can get back to the things you really love. All profits go back into St Werburghs City Farm.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

899 reviews

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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Various veg plugs

We were so happy with our plug plants from
Propagation Place, we have put the veg into
the allotment now and most are happily growing. Delivery was mega quick!!!!

August 20, 2024
Unprompted review
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Reply from Propagation Place

Thanks for the great feedback and for buying plants from us Donna!

Rated 5 out of 5 stars

Very good

Very good. Delivered promptly. Plants well packed and arrived in good condition

July 24, 2024
Unprompted review
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Reply from Propagation Place

Thanks for the great feedback Andrew. All the best

Rated 5 out of 5 stars

Excellent service

Excellent service! Plants arrived earlier than expected and they are in excellent condition. All packaging is re-usable or recyclable. A very satisfied customer - thanks
to Propagation Place!

August 13, 2024
Unprompted review
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Reply from Propagation Place

Hi there, we are so pleased to hear your positive feedback, thanks so much!

Rated 5 out of 5 stars

Excellent service and great quality the plants arrived we'll-packed in…

All the plants arrived we'll-packed in cardboard and straw and have been planted out. So far, they appear to be thriving and we are looking forward to seeing how they grow. We've used the straw as a very useful mulch and that seems to be keeping the slugs at bay. We're very happy with our first purchase from Propogation Place.

August 1, 2024
Unprompted review
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Reply from Propagation Place

Thanks os much for the lovely feedback Neil. We are really glad to hear the straw has gone down well!

Rated 4 out of 5 stars

Recommend …

Order arrived in very good condition and was extremely well packed. The plugs were nice and moist and fresh. Well recommended

July 26, 2024
Unprompted review
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Reply from Propagation Place

Thanks for the great feedback!

Rated 4 out of 5 stars

Slow delivery by Royal Mail

All parts of my order have been good until the final part of the order arrived. Unfortunately I think in our area Royal Mail are short staffed and when I received the final part of my order the plants were very dry and struggling. This is due to them not being delivered when they should have been. After soaking them and then planting, I am hoping they will survive and recover. An email to say when the plants have been dispatched would be useful so I could contact RM to chase them up.

July 26, 2024
Unprompted review
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Reply from Propagation Place

Hi there,

Thank you for your feedback about our courier, Royal Mail. We are so sorry to hear that your plants weren't delivered in a prompt manner. We really hope that they make a full recovery and go on to thrive!

We are also sorry to hear that you didn't receive a delivery confirmation email from Royal Mail. This should have been sent, and we will investigate further into why it wasn't. We have had similar reports from other customers this year and so we will be looking into employing a different courier for next year's growing season.

Thank you for bringing this to our attention.

Warm regards,
Team Propagation Place

Rated 5 out of 5 stars

First time I used this and was very happy. …

When I asked a question it was dealt with efficiently and promptly. The plants were well packaged and healthy. Will definitely use again as also reasonably priced.

July 31, 2024
Unprompted review
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Reply from Propagation Place

Thanskyou for the lovely feedback. We will look forward to hopefully sending you more plants in the future!

Rated 5 out of 5 stars

Great service and plants were in great…

Great service and plants were in great condition when received. Already planning my winter delivery!

July 30, 2024
Unprompted review
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Reply from Propagation Place

Thanks Sarah. Please see our website for Autumn/Winter delivery season dates here: https://propagationplace.co.uk/delivery-seasons-and-dispatch-times/

Rated 4 out of 5 stars

Healthy plants

These guys do a great job & I get my vege plants every Spring/Summer from them.
Plants are healthy & well packed in environmentally cardboard & straw when you receive them.
I like to support Propergation Place as they run a fabulous volunteer project that benefits many.
My only negative is that this season I thought the summer delivery was a bit late in the growing season for us northern gardeners, compared to previous years.

July 9, 2024
Unprompted review
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Reply from Propagation Place

Hi Frances,

Thank you so much for your kind feedback! We are delighted to hear from one of our regular customers and to thrilled to hear that you are happy with your plants!

We are sorry to hear that our new delivery season timings were a bit late for you. This year we wanted to make sure that orders with hot house plants were sent out in early summer, and so summer orders without hot house plants were sent after that. We will take your feedback on board for next year, it is very helpful - thank you!

Warm regards,
Team Propagation Place

Rated 5 out of 5 stars

Top plants, took a little while to arrive

Took slightly longer to arrive than expected however the plants were brilliant. Healthy and well looked after they are all thriving.
Will absolutely purchase from Propagation Place again

July 21, 2024
Unprompted review
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Reply from Propagation Place

Thansk for the great feedback .We're sorry that you had to wait for your plants - it's never our intention but things just sometimes come up which cause delays! Thankyou for bearing with us and we will look forward to hopefully doing better in the future!

Rated 5 out of 5 stars

The quality of the plants is excellent…

The quality of the plants is excellent and I was very happy to see the environment friendly packaging. I ordered very late after my sweetcorn seed failed to germinate, but I'm optimistic that I'll get a good harvest.

July 17, 2024
Unprompted review
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Reply from Propagation Place

Thankyou so much for the lovely feedback. We are very proud of our packaging which we hope will be a trendsetter in the world of plant delivery! Good luck with you sweetcorn - let us know how you get on!

Rated 4 out of 5 stars

Quality Parsnip Plugs

My parsnip plugs arrived in a number of individual boxes which had then been wrapped in straw for preservation . The plugs looked healthy and plentiful and they have now been planted .
Subject to good progression and final development I will be back next year for a number of different plugs as this is the way to go "for an oldie" like me .

July 24, 2024
Unprompted review
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Reply from Propagation Place

Thanks for the lovely feedback. We are glad we've been able to add to your gardening calendar and look forward to hopefully sending you more plants in the future!

Rated 5 out of 5 stars

Another delivery of really healthy…

Another delivery of really healthy plants - thank you! The runner beans plants were so big and ready to climb up the bamboos as soon as they were planted!
Thanks for all the care that the team put into producing such great strong plants.

July 23, 2024
Unprompted review
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Reply from Propagation Place

Thankyou for the lovely feedback! You are welcome, it's what we love doing!

Rated 5 out of 5 stars

Quality carrots!

The carrot plants were well worth waiting for!
Excellent packing and good quality seedlings with
more than enough to fill two raised beds!
I will certainly be ordering again.
Many thanks for supplying great products.

July 16, 2024
Unprompted review
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Reply from Propagation Place

Tahnks so much for the lovely feedback :)

Rated 4 out of 5 stars

Reassured and perfect packaging.

I was worried about the delay in receiving my order. However, it came just in time for some late planting, and, I appreciated your reassurance about the plants' growth. The plugs were beautifully packed and all were still moist.

July 17, 2024
Unprompted review
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Reply from Propagation Place

Hi Mrs Porter,

Thank you for your feedback. We are sorry about the delay you experienced in receiving your order, however, we are thrilled to hear that you are happy with your plants and that we were able to reassure you that you will still reap a bountiful harvest this year. Please let us know how you get on!

Warm regards,
Team Propagation Place

Rated 5 out of 5 stars

Beautifully-grown plants

Beautifully-grown plants, carefully packed (all biodegradable packaging) and excellent subsequent response to a cultivation query I sent them.

July 23, 2024
Unprompted review
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Reply from Propagation Place

Thankyou so much for the lovely feedback. I'm glad to hear we were able to help with your gardening query. Check out our website and sign up to our newsletter for more gardening tips!

Rated 5 out of 5 stars

Will use again

Great healthy plants, looking forward to watching them bloom!
Easy pick up, will definitely come again.

July 15, 2024
Unprompted review
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Reply from Propagation Place

Thankyou for the great feedback!

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