Proper Advice Reviews 

756
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often noting how individuals went above and beyond to guide them. People frequently highlight the outstanding service, describing the process as smooth, efficient, and stress-free, making complex tasks like remortgaging much easier. The team's knowledge and dedication in securing the best deals are also highly valued. Reviewers consistently commend the excellent communication, noting quick response times and constant updates that keep them informed throughout the entire process. Many appreciate the proactive approach and clarity provided, which significantly reduces stress and simplifies understanding complex information. This comprehensive support ensures a seamless and efficient experience for customers from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, diligent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional help... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, diligence, and... See more

User experience

People report positive experiences with the user experience, describing it as a lovely, excellent, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried . However we were quickly put at ease by Jack who managed to find a com... See more

Rated 5 out of 5 stars

Nina and her team were absolutely amazing, they helped me through every step of remortgaging, sealed me the best deal, and stayed in touch the whole way through, I’m so grateful for there help, cann... See more

Rated 5 out of 5 stars

Our first time using Green Mortgages, and what a really great experience. Thank you so much to Harry and Amy, you were both so friendly, helpful and knowledgeable, not to mention getting us a really g... See more

Rated 5 out of 5 stars

Tim and Nina at Green Mortgages have been absolutely outstanding. Tim worked tirelessly to support us through our remortgages — even when we were dragging our feet at times! He consistently went a... See more


Company details

  1. Mortgage Broker

Written by the company

Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

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4.9

All reviews

(756)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

This company go above and beyond

Great advice and managed to help us remortgage when we were not sure we could. Supported us every step of the way. We would highly recommend Green Mortgages.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Made remortgaging stress free

Jack Power and Georgia Brown did a fantastic job handling my remortgage! From start to finish, their service was top-notch, and the entire process was smooth and completely stress-free because it was done electronically. Signing important documents online was such a huge help for me. With my hectic work schedule filled with long shifts, I usually find it hard to visit offices during the standard nine-to-five hours, especially since that's when I’m busy at work. Being able to sign documents online has saved me so much time and taken away the stress of balancing work and legal requirements. This new technology really made managing these important tasks much easier, by giving me the flexibility to handle things outside regular business hours.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Green Mortgages!

Harry and his team at Green Mortgages were absolutely fantastic from start to finish. They made the whole process smooth, clear, and stress-free. Communication was excellent throughout — every question was answered promptly and professionally, and we always felt fully informed and supported.

Their friendly, knowledgeable approach gave us real confidence that we were getting the best possible deal. We couldn’t recommend Harry and his team highly enough — a brilliant experience from start to finish!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from start to finish

Excellent customer service from start to finish. The whole team were very attentive and answered all of our questions straight away.
We would highly recommend Green Mortgages. They made the whole remortgage process painless.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommendation.

We have used Amy and Harry for the last 3 times of a remortgage and wouldn’t use anyone else. From start to finish the process Is easy and all in control and informative throughout.
The process is made so much easier thanks to Green mortgages.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic help for our first remortgage

The full process of our remortgage was made easy with green mortgages. Micheal initially provided us with great detail of what they can provide for us and how the service worked. After completing the relevant paperwork we were assigned to Georgia for any queries our main point of contact. She was always attentive and no question was a stupid question. Thank you for the help with our first remortgage.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from all at Green…

Great service from all at Green Mortgages. They made our first remortgage process completely stress free and easy! Clear and detailed communication, responded / got in touch when they said they would. Won’t hesitate to use them again! Special thanks to Tom, Nina and Nicole!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

We’d like to sincerely thank the team…

We’d like to sincerely thank the team for doing such a great job with the remortgage of our home. This was our third attempt after two unsuccessful tries elsewhere, and we were starting to lose hope. From the beginning you were clear, professional, and proactive, keeping us informed throughout and making what had previously felt like an impossible task finally go through smoothly. We’re really grateful for their support, attention to detail, and persistence. Highly recommended!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Harry and Amy were great

Harry and Amy were great. They kept us informed at all times and worked wonders with our figures! Thanks guys will definitely use Green mortgages again!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Service was second to none

Service was second to none. Would like especially say that Amy and Harry gave exceptional service and helped massively all the way through.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

We highly recommend green mortgages

We highly recommend green mortgages.
Jack and Georgina have been amazing from start to finish. We couldn’t thank them enough for all their support and help. We will definitely be recommending them to people we know

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage

Remortgage was mainly dealt with by Jessica. I found her to be really helpful, always keeping me up to date with various correspondences between the mortgage company and solicitors

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Green mortgages for my last…

I have used Green mortgages for my last 3 remortgages. The whole team are so efficient and find you the best deal possible. My recent remortgage was looked after by Jack and Georgia who kept me updated every step of the way. They constantly checked for better deals and changed my deal on 4 separate occasions because they found a better rate.
I would definitely recommend them and will be using them again when my deal expires.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

The process was really straight forward…

The process was really straight forward and Georgia and Jack were always on hand if I had any questions. If they were unavailable another member of the team would happily step in to answer any questions.
I was kept up to date throughout the process and it was a lot less stressful than searching for everything myself.
Green Mortgages were recommended by a family member who uses them and I would highly recommend too!

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

This the second time I’ve used Green…

This the second time I’ve used Green Mortgage company, Harry and Amy keep me up to date with everything, Amy has been fantastic on helping me with the computer side of things , and will be using Green Mortgages again when my renewal comes around
Amanda

September 1, 2025
Unprompted review

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