Prophecycricket Reviews 161

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the bats, which are described as powerful, beautifully made, and performing exceptionally well. Many people highlight the excellent customer service, noting the pleasant, responsive, and caring staff. The equipment, including pads and gloves, is frequently mentioned for its comfort and protective qualities, with many recommending the brand for its reliable and top-notch gear. However, some customers reported dissatisfaction with the quality of certain products, specifically bats that had knots, filler, or poor finishes, and some experienced issues with durability, with bats splitting after minimal use. A few other people also felt that some items, like softs or bags, seemed cheap or had issues with stitching and zips, not meeting their expectations for the price paid.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality and performance of the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the top-notch craftsmanship, balance,... See more

Value for money

Users describe ambiguous interactions with value for money, with some customers finding certain products to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Before this year, I hadn't heard of Prophecy but I took a chance and I couldn't be happier. I bought pads, gloves and a bat from their Bushido range and, aside from having incredibly aesthetica... See more

Rated 5 out of 5 stars

Just bought a sensational Bushido in Harrow size for my son. 2lb 7oz. 20 straight grains, glorious pick up, lovely ping and stunning decals. What can I say; it’s an amazing product. 6* if possib... See more

Rated 5 out of 5 stars

I love this brand. The quality of their equipment is brilliant, their bats are powerful and beautifully made and their customer service is top notch. I will definitely be buying from them again

Rated 5 out of 5 stars

I’ve been really impressed with Prophecy Cricket and the quality of their bats. The craftsmanship is top-notch — perfectly balanced, great pickup, and incredible performance straight out of the box. Y... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

161 reviews

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1-star

No history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Mis-selling poor grade willow

I or my wife (who is the sponsored county player this bat was intended for) would not recommend this brand moving forward. Being local and seeing lots of social media traction, we approached them for a sponsorship deal. Offered the standard 40% in line with other brands, which is perfectly fine. However the bat sent below was not of ‘pro grade’ quality (as paid for), with far too many grains and at best grade 3 willow. The stickers were wonky and the weight came in a lot heavier (2oz) than the specified weight ordered.

Subsequently found out from another member at my club that they had been offered 40% also for ‘positive social media posts’ for an equally poor piece of overweight willow. I worry they have either run out of good wood or think it is acceptable to market all their willow at ‘pro grade’ which is disingenuous and is potentially taking advantage of individuals who do not have the knowledge and experience of what a good bat looks like.

Update - in response to the below reply from Prophecy. Prophecy did have correspondence from us via email regarding this issue, where they agreed that the bat did not meet the specifications ordered (with a refund provided) and we were right to be concerned about the wood quality. Despite receiving a refund, an unacceptable level of product was received and therefore the 1 star is warranted.

August 13, 2025
Unprompted review
Prophecycricket logo

Reply from Prophecycricket

Hi, Joe

I don’t believe we’ve had any communication from you or your wife. So it’s disappointing to see a negative review without addressing it with us first

We’re very clear about how we grade our bats - with blogs on our website and it’s surprising to hear you’re disappointed with too many grains…

We also offer full returns and refunds in line with our bat warranty policy. So you’d be welcome to return it for a full refund provided it’s unused. Or we could replace it for you.

If you’d like to address this with us, please email info@prophecycricket.com

Rated 2 out of 5 stars

Prophecy lack quality

I got the sponsorship with prophecy earlier this year which I was really excited about, and lead to me purchasing the bundle: bat, pads, gloves, and bag. The bat arrived with a poor finish, with parts of the bat not being polished leaving a rough finish. The toe guard and stickers were both done very poorly, and I wasn’t pleased with the bats overall quality. This led to me sending it back and paying for shipping (which I wasn’t overly fussed about). I then received a new bat within a reasonable amount of time, and once again the finish just seemed poor. I didn’t send this one back and it proved to be a mistake as when I used it in the nets dents started to appear on the bat itself. I then approached prophecy and they were unable to resolve this issue, which had stemmed from their lack of quality. Since then it’s been downhill 😔 the bags stitching/zips are starting to break already, the keeping gloves I ordered are unbelievably uncomfortable as well. Besides from all this negativity what I would say is that the pads and gloves are great and really comfortable, however spending all that money you’d expect all of the items to be up to scratch.
So in conclusion save yourself the hassle and disappointment, and don’t buy from Prophecy Cricket.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Bought an alleged 'pro grade' bat from…

Bought an alleged 'pro grade' bat from Prophecy cricket. OMG the bat had knots and filler on it. Never been so disappointed in a purchase. Returned it immediately and fortunately got a full refund despite being offered a 15% discount if I kept it.....Um. No thanks. Lesson learnt.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

New Bat

Ordered a new bat from the guys at Prophecy following a recommendation and can't complain at all. Customer service is bang on and the quality of the bat is top. I have recommended to other people at my club and they are looking to order bats/gear.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing, I have been given the opportunity to be sponsored by them with a large discount. They are brilliant at keeping in touch and their gear is such high quality. I really do recommend them so much and you should definitely check them out.

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use this company

Don’t use this company. They offer to ‘sponsor’ young cricketers and give them a discount to buy their bats. Their bats are totally rubbish - promise to use the best willow but use sub-standard material. Terrible quality and is now unusable. Makes clanky sound when used. Shocking service and customer service too. Avoid

March 1, 2025
Unprompted review
Prophecycricket logo

Reply from Prophecycricket

Hello

Please contact us at info@prophecycricket.com and we will try and resolve this issue.

At present, I don’t believe we have had any correspondence from any Werner Hefer… let’s try and resolve this first before negative reviews please

Thanks
Prophecy

Rated 5 out of 5 stars

Prophecy has been an amazing company to…

Prophecy has been an amazing company to work with. From the customer service and help when I was buying my kit to helping with any queries, everything has been great. The Pyro bat especially has been great, amazing quality and has a pinging middle. Would strongly recommend Prophecy if in need of a cricket kit

May 24, 2025
Unprompted review

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