PropHero Australia Reviews 77

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

My experience with Pro Hero has been very disappointing. They make a lot of promises at first, but in the end, nothing turns out as they describe. The information they provide is not transparent, and... See more

Rated 1 out of 5 stars

Very strange when they ask for 7000 euros before I can see any deals, they push me to pay otherwise it will go up to 10000 next years if I do not pay now... very scammy.

Rated 5 out of 5 stars

I bought 2 properties from PropHero and I am seriously considering buying more! PropHero does an amazing job: they take care of everything! They found the properties with the highest possible yield (... See more

Company replied

Rated 5 out of 5 stars

Amazing company. We already bought 2 houses with them (in 2 different locations) and so far prices have increased A LOT in both areas. We also just got new tenants on our first property and the rent i... See more

Company replied

Company details

  1. Property Investment

Written by the company

Achieve your financial freedom through property investment 🚀💸 We help you to find, buy and manage high return and low risk investment properties by using an online platform and propriertary AI algorithms. Our mission is to make it simple, stress-free and data-driven. 🇦🇺


Contact info

2.6

Poor

TrustScore 2.5 out of 5

77 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Incredible end to end service

We bought our first property with PropHero over a year ago and had the best experience. We were their first client!!! We were overwhelmed by the idea of buying a house and PropHero team made it such a great and seamless experience! They even sent us a few months later to keep us posted on the movement in the market. If you've been thinking about getting experts surrounding you, PropHero are best in class.

June 1, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much Laetitia, not just for the awesome review, but for being our first client and for supporting us since the beginning. We loved working with you, and we'll stay in touch!!

Rated 5 out of 5 stars

Dream team Propheros

If you’re looking to invest and want it all handled by expert professionals you can trust, Prophero is your dream team. They’re knowledgeable and highly attentive throughout the entirety of the process until settlement. I felt they showed me suitable options that honoured my investment goals. As there are lots of moving parts and sometimes things you can’t control… Stephane in particular was a supportive legend and ensured things ran smoothly (along with calming my anxiety :’). Overall, I’m happy with how they look after their clients and look forward to continuing to grow my investment portfolio with them.

September 13, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much Santi for taking the time to write us this review, and we're very happy to hear you're satisfied with our team. We're very proud of the work we did for you. We'll stay in touch!

Rated 5 out of 5 stars

Great service all investors should consider!

Great service! PropHero made the whole process of buying an investment property stress and hassle free. Always on hand to offer advice and provide guidance, taking care of things every step of the way. Will definitely recommend to friends.

September 6, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much, Kim! We're super happy to hear you're satisfied with our team's work! Thank you for recommending us!

Rated 5 out of 5 stars

Great service, would recommend

Great process, no hiccups. Ping has been extremely helpful, and I'm definitely pleased with the service received. Have been spreading the word about PropHero since! Highly recommend for investors who are looking to get exposure to the real estate market but don't have time to handle the various administrative tasks associated with the process.

May 1, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much for the review! We're happy to hear you're satisfied with our work and that you're recommending us! We really appreciate it!!

Rated 5 out of 5 stars

Amazing experience!

The PropHero team is an absolute pleasure to work with! I have always found them very responsive. They were very sincere and transparent in every interaction. They have a smooth and streamlined process. I would definitely recommend PropHero.

July 20, 2022
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Reply from PropHero Australia

Thank you so much Sujoy for taking the time to leave this awesome review! We loved working with you! :) We'll stay in touch! Thank you!

Rated 5 out of 5 stars

Seemless that is the only way I can…

Seemless that is the only way I can explain the experience with Prohero. In fact it was so seemless I dont really feel like I bought something as big as an house. Prophero provided excellent investment recommendations, with my first property rented out within a week of settlement. I would like to thank the prop hero team for their incredible support!! Thanks team!!! I look forward to finalising my second property and starting the process for the third!! Yeeeeewww! 🥳

September 30, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much George for the amazing review! We really enjoy working with you and are excited to help you grow your portfolio. We'll stay in touch! Thank you!

Rated 5 out of 5 stars

The team at PropHero are a great team…

The team at PropHero are a great team to work with. They made our experience completely seamless and hassle free. The best part about them is that they rely on Data and take emotions out from Property Investing. Will highly recommend anyone who is looking for an investment property.

July 15, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much SJ for your awesome review! We're happy to hear you're satisfied with our team. We'll stay in touch!

Rated 5 out of 5 stars

Great services and a flexible company willing to go above and beyond to get the job done

We have been working alongside PropHero as they have a great offering backed up by research and AI. The results are great and they’re happy to put in the work to find solutions and facilitate investment for mutual clients. A company with a great offering and attitude that we are excited to work with in the future!

September 7, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much Kosta for the review! We're happy to hear you're satisfied with our work. Can't wait to work with you again!

Rated 5 out of 5 stars

Professional and Excellent team!!!

It was awesome working with the PropHero team (Pablo & Marsha) and they are very responsive and care taking from inception to key handover of my investment property. Appreciate their efforts in putting forward the Data and AI driven platform which gives 360 degree view of the investment portfolio to each investor. Even before my first investment property getting settled, I’ve initiated my second investment property search with the PropHero team. Keep rocking PropHero!!!

September 5, 2022
Unprompted review
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Reply from PropHero Australia

Hi Udaya! Thank you so much for your awesome review. We're really happy to hear you're satisfied with our team's work :) We'll stay in touch!

Rated 5 out of 5 stars

The PropHero team will support you…

The PropHero team will support you through every step of the house buying journey. They are great thinking partners who can challenge your assumptions and help you look at your investment decision in a rational and data driven way

August 28, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much Aldo for the awesome review!

Rated 5 out of 5 stars

VERY happy about our investments with PropHero!

We bought 2 investment properties over the past year with PropHero and we could not be happier.

PropHero was very clear on which areas they select and why, and time has proven that the suburbs where we have invested have indeed performed extremely well (one suburb where we invested has since been in the top 1% fastest growing suburbs in the entire country since we bought!!!)

They also take care of the entire process, finding the property, negotiating the price, organising the Build & Pest inspection, managing converyancers, etc. and they have discounts on most services via partnerships (we used their partners for conveyancing and property management).

Our property coach was also very friendly during the entire process, taking the time to explain things to us.

Well worth the money, I strongly recommend PropHero!

August 11, 2022
Unprompted review
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Reply from PropHero Australia

Hi Cindy! Thank you so much for your amazing review! We loved working with you and we're super happy to hear that you're satisfied with our service! Thank you!

Rated 5 out of 5 stars

HONEST SERVICE AND SUPPORTIVE WITH PROPERTY HERO

The team has been helpful to identify the right areas to invest and targeted the properties that would give good cash flow with potential for capital growth. They have got a good team of people and will work closely with their clients from finance through to acquisition. Their fees are reasonable and a flexible payment plan can be fulfilled. Diligent and thorough when reviewing a property that meet their criteria and ticks the boxes and sound investment 😀.

July 14, 2022
Unprompted review
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Reply from PropHero Australia

Hi Franklin! We're so happy to get your review and see that you found us helpful. Thank you for taking the time to write it!!

Rated 5 out of 5 stars

Most user-friendly process out there

The team made sure I understood everything on every step of the way, and answered all my questions. They took care of everything, I loved their digital approach as I could do almost everything from my phone! It was a smooth process and I would highly recommend them!

July 11, 2022
Unprompted review
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Reply from PropHero Australia

Hi Julien! Thank you so much for the review! We loved working with you and will stay in touch to let you know how your property is performing. Cheers!

Rated 5 out of 5 stars

Really great experience with PropHero

Really great experience with PropHero. Their extensive database made me feel comfortable I was making the right decision when it comes to price of the house and area as well. Wouldn’t have been able to come to that conclusion myself. Also they take care of everything until settlement. Marsha is the agent that took care of the whole process and she did an amazing job. Really made it smooth and worry free for me. Great customer service! I highly recommend !

July 11, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much for this amazing review!

Rated 5 out of 5 stars

We are much appreciative and thankful…

We are much appreciative and thankful to team prophero for making our journey of buying investment property hassle free.
Was very stressed at the beginning of how things will be done, but Pablo and prophero team helped us on every step and took great care of whole process. Will def recommend to friends and family.

July 11, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much Karan for the awesome review! We're very happy to hear you found us helpful. Thank you for recommending us!

Rated 5 out of 5 stars

Prophero helped me to purchase an…

Prophero helped me to purchase an investment property. Their research is great and they helped me to find a great investment which is positive Cashflow.
The communication and collaboration was outstanding throughout the process.

July 9, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much for this awesome review!

Rated 5 out of 5 stars

Great expertise and business model

Great expertise and business model, a fantastic investment opportunity in a time when the stock market is a red wedding

July 8, 2022
Unprompted review
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Reply from PropHero Australia

We love a good Game of Thrones reference! Thank you very much Gonzalo for the awesome review!

Rated 5 out of 5 stars

Thanks PropHero for your assistance and guidance

Buying or investing in a property it is an important decision and there are many stakeholders involved in the process. Also, it requires time and a minimum understanding of the market.

PropHero demonstrated a very deep understanding of the market and provided good advice and recommendations regarding the best properties and areas to invest. Also they guided us during the process and put is in contact with brokers, specialist and other relevant parties involved in the transaction.

The customer services was impeccable and made the process very easy for us demonstrating that they were always there to clarify any question or resolve any issues.

Without PropHero we may be still looking for a property and quite lost in the process so I highly recommended and it is impressive the amount of good professional within the team. I am glad that the business is growing as I am sure most of the people do not have the time or the understanding the property market required to make a property investment.

July 8, 2022
Unprompted review
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Reply from PropHero Australia

We are so happy to receive this review and to know that you're so satisfied with our work. Thank you so much Javier for trusting us with your property investment and for the amazing review! We hope to work with you again soon!

Rated 5 out of 5 stars

Full hands-off property investment experience!! Can't recommend enough!!

The name of PropHero doesn't come for anything. They are the absolute Property Heroes!!

For a non-australian, first-time property investor, looking to get into the property market in Australia, I was getting overwhelmed by finding the right property, and navigating the entire Australian home purchase process. With a very demanding full-time job, juggling all the moving parts, finding and coordinating all the parties involved, analysing the market, inspecting properties and big number of other things was just simply impossible.
This is where the PropHero team came in and said, "don't worry, we'll tell you where the best properties in the market are for your budget and investment preferences, we'll inspect them for you, put down offers and negotiate pricing in your name and, on top of that, we'll put you in touch with the best top-performing service providers and property managers in the country that will make the whole process a breeze!"

The best compliment I can give to how hassle-free they made the entire process and how trustworthy and professional the team is that PropHero found an ideal property for me weeks before an overseas trip to Europe I had planned for a long time. We decided to go for it anyway and, essentially, the whole purchasing and settlement process happened while I was in Europe. Not only I returned to Australia as a property owner, but also the property manager recommended by PropHero found tenants for me just after 1 week of settlement.
Can't recommend them enough if you are looking to get your first property, are overwhelmed with all the property market news in the media, are a bit lost with so many moving pieces happening in order to find and buy a property and, on top of that, you have a full-time job.

I will 100% come back again in a few months time to start planning for the next one

July 7, 2022
Unprompted review
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Reply from PropHero Australia

Thank you so much Javier for taking your time to share your experience, and for the amazing review! We loved working with you, and hope to hear from you soon!

Rated 5 out of 5 stars

Next level customer service

Next level customer service! This was my first time buying a property, so my knowledge and understanding of the the whole process was fairly limited. PropHero not only helps you to identify areas with high potential and the right property for your investment goals, but also makes sure everything is running smoothly, from start to finish.
Data driven decisions, with close follow up and care for your needs. I will definetly work with them again on my next investment property.

July 7, 2022
Unprompted review
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Reply from PropHero Australia

Hi Tomas! Thank you so much for the awesome review. We're super happy you're satisfied with our work, and can't wait to hear from you again soon!

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