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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially praising the quality and design of the bottles. Many people appreciate the thermal properties, noting that the bottles keep drinks hot or cold effectively, and they love the variety of designs available. However, some people were dissatisfied with their orders, mentioning issues with delivery times and receiving incorrect items like seals that were too small. A few reviewers also experienced problems with lids leaking or straws being too short or falling out.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the brilliant quality and beautiful... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the high quality of the... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers found the ordering process simple and delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bottle arrived on time and is a great bottle to use for both hot and cold water. I have the 500ml and the 330ml. Love using them both. Worth having them both 😊.

Rated 4 out of 5 stars

Very good thermal properties and durable exterior paint for this bottle ! Unfortunatelly it occured a delivery issue => The second delivery was good, but 1 month after the order.

Rated 3 out of 5 stars

The straw lid fits the big bottle good, but when it’s on the bottle the bottle leaks and when looked at it properly there is no seal inside the lid

Rated 3 out of 5 stars

Delivery was ok.Had the 1litre bottle for a few days seems ok..used it to hold water .The bottle has had an easy life yet the red outer coating is scratched and marked so maybe a plain stainless woul... See more


Company details

  1. Fashion Accessories Store

Written by the company

For a better, stronger you! Let’s get to work! Novice or pro, Proworks is here to help make your fitness journey that little bit smoother. Based in the North East of England, our team is committed to bringing you the very best water bottles, fitness gear, exercise equipment and personal sports accessories. At home or on the go, whatever your preferred sport, routine or fitness goals, Proworks has you covered! Designed to Inspire From yoga to triathlons, CrossFit to boxing, and more; Proworks products are designed to ensure maximum performance. Perfect if you are kitting out your home gym, Proworks wants you to exercise smarter and recover faster. Explore our range, supercharge your routine and get inspired to smash your goals. Tested for Maximum Quality With Proworks you’re in the safest possible hands. Painstakingly sourced and put through its paces by our team of athletes, to make it into our range, each Proworks product must meet our exceptional standards. Got a query? Our dedicated UK service team is here to help. Be Part of It What’s your fitness story? Follow us on Instagram, Pinterest and Facebook, share your pics and vids, connect with new friends and get inspired! It’s here that you’ll also find lots of events and offers exclusive to the growing Proworks community.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unfortunately the product broke in just…

Unfortunately the product broke in just over a week. The company on the other hand very quick to respond to my email and send out a replacement within 2 days so great after service if you ever have an issue

March 15, 2024
Rated 5 out of 5 stars

Excellent product

Loved the packaging that the bottle arrived in. Everything looked professional and of a great quality. Love the pattern I chose and it looks perfect. Very happy with my purchase. Great value for money.

March 5, 2024
Rated 5 out of 5 stars

Original Koala Water Bottle 350ml

Easy to order, delivered on time. I have tried out both the cool and heat durations and they are both as it says. Love the design and the size is perfect for fitting in a bum bag.

March 11, 2024
Rated 1 out of 5 stars

Ordered a hydro bottle on 6 Jan

Ordered a hydro bottle on 2 Jan. it arrived in Feb smashed. Have been promised a replacement multiple times but nothing ever arrives. I have also asked for a refund 5 times but no one replies. Do not buy from this company.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant after sales service

The quality of Proworks water bottles are awesome. I think I’ve purchased more that 10 to date. They are great for presents. Used to get my kids one with their name on it, so they we would get it back after they inevitably left it somewhere.
On my last purchase Jan 24, I messed up on the delivery address and I’m really pleased to report that Proworks really helped me out. I am so please with their level of after sales service. Easy to highly recommend. Guaranteed confidence with your purchase. My go to for personalised water bottles.

January 30, 2024
Rated 5 out of 5 stars

Brightens up my Day

Absolutely love the bottle and it’s bright yellow panda design brightens up my day. Really impressed with prompt refund, although would have appreciated free returns. Great quality xx

January 3, 2024
Rated 1 out of 5 stars

Absolutely pathetic service

Absolutely pathetic service, 1st order never arrived, another order sent out, supposedly.
That has not arrived either.
Do not order from this business!!

November 24, 2023
Hydro Heaven logo

Reply from Hydro Heaven

We cannot always guarantee the post but we do send out asap in good faith.

Your order is showing as delivered FR052710102GB Thursday 14 December 2023
14:56
Delivered by
Folkestone DO

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