Absolutely dismal customer service. Trying to sort out an outstanding payment. Either poor line or get cut off. Today again when trying to clarify outstanding payment issue, having conversation, agen... See more
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Shocking company do NOT GO WITH THESE !!! Unable to help people in financial difficultly, only in it for commission , no morals, some of the staff are rude as !!!! Will pass you onto other people when... See more
PSA have been probably the best finance company I’ve ever had to deal with. They have actually listened to me as a human being rather than an account number and treated me with compassion and res... See more
Hope to god that these people don't owe you a refund. I've spoken to about 5 different people who have told me 5 different things. All agree I'm owed a refund but I've been waiting over a month. Onlin... See more
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Company details
Written by the company
With over 45 years experience in car finance, we help thousands of people take to the road in both new and used Peugeot, Citroën or DS vehicles every year.
Contact info
United Kingdom
- https://www.psa-finance.co.uk/
- psa-finance.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I inadvertently cancelled my direct…
I inadvertently cancelled my direct debit and requested it be set back up, the email I received was of no help to me, I could make no sense of it and got myself stressed worrying about the effect it would have on my credit if not resolved.corrected now.
I have had no complaints at all and…
I have had no complaints at all and every time I call customer services there really helpful , if I get another car on finance I would %100 stay with you guys :)
Settlement
I did not like receiving a default payment letter when the garage had actually settled the agreement in full! Made me feel very uncomfortable.
Amazing customer service from Arjay (?)…
Amazing customer service from Arjay (?) in the insurance renewals/leads department.
Renewing insurance is not particularly exciting but he was a genuine delight to speak to.
Really great service all the time
Really great service all the time from your lot, never had an issue in my 5 years of custom, would recommend and will use in the future.
The staff were excellent and resolved…
The staff were excellent and resolved my issues
Had no issues with the limited contact…
Had no issues with the limited contact I have had with PSA in the 3 1/2 years I had my agreement.
Efficient but I had to ask Peugeot…
Efficient but I had to ask Peugeot regarding the end of my contracts
Requested settlement figure which I…
Requested settlement figure which I received very quickly, no nonsense, no waiting.
A good service though out and keeps you…
A good service though out and keeps you up to date on your account
Easy direct debit payments
Easy direct debit payments, yearly summary made it excellent customer service.
To be treated like human beings
I was treated with honesty and integrity all the way through my application
Good fantastic
PSA CONTRACT
The financial paperwork was processed quickly and efficiently with no problems. The interest rates are reasonable and the liaison of account information very well documented and informed timeously
Not the best customer service sadly
Very poor communication after we settled our balance early. Took another payment from us which was not communicated during an earlier conversation. Took a few phone calls to resolve and also had issues between yourselves and Peugeot insurance with regards to your departments not speaking to each other and providing relevant documentation which cause inconvenience for us.
Excellent service
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