PSA Finance UK Limited Reviews 

NO STARS, PSA. Here's how to lose a reliable, long standing customer...
Due to internal lags between Peugeot and PSA Finance when part-exchanging vehicles, PSA direct debited an 8K balloon payment for my previous vehicle from my business account after I was already driving my new one. This debit should not have happened. I had duly completed all paperwork required in good time. The very unwelcome discovery of said invalid 8K debit was an entirely internal error on the part of the parent company, PSA, and its dealership. I have an excellent, long-standing relationship with my personal dealer so was shocked and angry when PSA staff were constipated, procedural and slow to offer apologies (which sounded as if they were made to cover what they sit on) when explaining that they would not be refunding my money until all banking processes were cleared with their own banks. The outcome of the last of a tedious series of phone calls over five days was that no ex-gratia payment would or 'could' be made to me, someone who has paid them thousands of pounds in interest over many years. Meanwhile, my business account has been cleared out by their error, meaning I have had to raid an ISA to pay bills and cover what will eventually become, due to compound communication delays between the two companies, a minimum 10 day loss of use my money (or eight working days). Their suggestion to prevent business losses? That I "indemnify" the temporary losses with my bank i.e arrange an overdraft. I dare not insert any adjective at this point but, reader, feel free to mentally insert a rude one. Expletives are applicable to companies motivated as PSA Finance clearly are, to the point where they neglect the very source of their finance.

Was offered a car I could not afford at a point in life where my finances were too unreliable to take on such a debt. There was no credit check done, and the finance was issued to a person whose property didn't even exist. They lied on my application forms regarding my employment history, and refused to address the issue once it had became an apparent problem.

After contacting the financial ombudsman and requesting a review of their lending practices, it was found that they had acted fraudulently, and as such have now been ordered to repay me everything I paid minus "fair use of the car" (about 120 a month), to also wipe my credit file of any negative information and to no longer persue any form of debt from me.

Despite telling them countless times that they had acted unfairly they continued to tell me the debt was mine and I must pay it. These people are liars, they have terrible lending practices, and offer no duty of care to their customers on the slightest. Avoid like the plague, and save yourself 5 years of stress, bad credit scores and sleepless nights.

I cannot understand in this day and age how a company like PSA finance can get away with daylight robbery! I recently returned a car which was nearly 7 years old and was in a very good condition, they sent an inspector from Mannheim to take the car away after nearly an hour of trying his best to find fault, I was not present but watched him on my camera, they took the car away that same day.
Then, they decided to take £3,700 plus out of my bank account, so not only did they take the car away, they also decided they would take the balloon payment as well. The money was eventually returned to me after a few weeks and after I contacted the finance Ombudsman, no apology was received.
At the time I received a notice to say that Mannheim were charging me £160 for issues with the car bodywork, a scuff on the mirror casing and colour mismatch (whatever that meant) I sent in a lengthy email with images showing the mirror was slightly scuffed when I collected the car and a photo of my car to show there was no colour mis-match - I heard nothing back at all!
Today weeks later after my refund, I received a letter in the mail stating that PSA finance are going to help themselves to £160 from my account again! For what? I sent in a complaint which was clearly ignored. Now, I'm not much of a conspiracy theorist; but I cannot help but feel that PSA needed to find something of fault, they had to make a financial gain in some shape or form. I cannot see how this is fair, they ignored my lengthy email with images but claim weeks later that I still owe them money and there is nothing I can do about it.
I tried to call in the middle of the day on more than one occasion but they are closed? how do you challenge this? there website is awful, there is no obvious complaints procedure and if there was no-one would get back to you.
I am fuming and will be going back to the Ombudsman, PSA need to be clear and transparent and fair, at least allow a call to be made so they can be challenged.

Excellent Service,
very professional and very helpful

I've already got an account through another vehicle, I've checked it's got the new arrangement on, but I still get reminders.

Excellent ****

#Dontdoit
If I could give minus 10 I would!!!!
My vehicle was supposed to be collected by Manheim during the pandemic, however they cancelled then PSA proceeded to charge me for non return of the vehicle
They then sent me an arrears letter for above which caused a lot of stress.
When the collection date finally arrived I had all my documents ready as per advise given but instead of Manheim another collection agency collected the vehicle. Stated that no docs were necessary due to pandemic and to sort the rest out with PSA. I followed instruction as I believed him and later was slapped with missing service histories and other missing docs. I couldn't leave in the vehicle as the service histories would have incurred charges and I couldn't risk leaving in the car unless he was willing to take responsibility which he clearly wouldn't as he had told me to sort out with PSA.
I took pics of docs in my hand on the date of collection to prove they were there for hand over...big mistake I should have recorded the whole collection process so that I had proof when the final bill came including 3 seperate charges for missing docs.
I rang PSA several times yet nobody could be bothered to look into it. Between the 2 inspections I had plenty of time to return the docs however i soon realised i was wasting my time, why would PSA try to resolve? As they were going to make a lot of money out of me this way.
My first inspection showed no damage yet the second inspection found surplus dents and scratches that were never even noted down in the first inspection.
They then put on my credit file that I had missed payments whilst the payment was being disputed. This caused some damage to my credit file which until now had remained clear.
WRIGHTS RECOVERIES were the collection agency.
PSA are still chasing me for payment which I still believe I should not be paying as their agents advised me wrongfully.
Be careful of this company. They will try to rip you off if they can do this to vulnerable customers when mental health and anxiety is prevalent and during a pandemic they can do this anytime. No morals,
No customer resolution, nor ethics simply, how much money can we squeeze out of this customer ? Even if the collection instruction is followed by the 3rd party collection agency, trust your instincts- record the whole collection process and ensure that you DO NOT listen to any advice given. They are LIES and not in your best interests at all. If they say sort out with PSA make them ring PSA while you are with them so that all instruction is logged so they can't charge you for things that are manipulated into being missing when they are not.
Stay away from them, it's simply not worth the stress!!!! NEVER EVER WOULD I EVER EVER GET A CAR WITH THIS COMPANY IN CHARGE OF FINANCE .......

I was going to purchase a car from Tates in Crawley to be financed by PSA the sale never went ahead as I was quoted a different price on collection,so I tried to remove the credit search as I feel this was done unnecessarily,which could now hinder my chances of future finance

Unfortunately I don't like this company either because now I am financially ruined I can't pay any finance anymore I have attempted to tell them this Simon tusz

I have, unfortunately had the misfortune to come across this bunch of jokers as I took out a service contract via Drivers of Prestatyn for my new car. They have taken 3 payments in the same month, one of which was taken 9 days early! The dealership don't seem to be able to get a response to either emails or phone calls so trying to establish why this happened and get confirmation it won't happen again, never mind an apology, is nigh on impossible. I would avoid them at all costs as you never seen to know when they plan to dip into your bank account next.

Traded my car to a motor trader who paid the settlement figure that PSA finance had stated was left, I have seen proof from the motor trader company that the payment has been made, however PSA are harassing me for my monthly payments?? Even though it should have been paid off?? Really unsure what to do as PSA are useless!! Can anyone recommend advice?

Phoned to ask for some advice via chat re my PCP and the ‘advisor’ responded with 'read the facts and figures'.

Thank you, that was really insightful and helpful as the reason I was asking is because I didn’t understand the facts and figures. PSA have responded to say there was nothing wrong with the chat, so therefore it’s all fine.

Hope to god that these people don't owe you a refund. I've spoken to about 5 different people who have told me 5 different things. All agree I'm owed a refund but I've been waiting over a month. Online tickets and emails get no response. Absolutely useless Customer service despite being promised again and again I'll receive the money in 3-5 working days.

High level of Services ,nice and clean environment , very kind and polite people

Excellent customer service. All very straightforward, questions answered quickly and professionally.

Richard was more then helpful with my new car and made the experience quick and smooth.

Absolutely disappointed, very poor management!!! Unprofessional and unreliable!!! Very slow at resolving issues and complaints!!! Took a van on finance with them, returned the van and withdrawn from the contract with the van retailer 2 days after. They still wanted me to pay monthly installments for a period of 2 months, They were sending me all the times letters that i owe them money, sending me messages and giving me calls. I take that as pure harassment!!! I talked with them 4 or 5 times explaining that i don’t possess the van and gave it back to the van retailer.

Complete farce when I handed my car back! Initially PSA invoiced me for excess mileage incorrectly which they acknowledged was an error. For some reason which they have still not explained to me, this led to them taking additional money from my account which they were not owed (without my authorisation). PSA advised me to cancel my direct debit so they couldn’t take any more money and then sent me a letter saying I still owed them money and it had gone to the litigation team. I’m pretty sure this is what made my credit rating drop 15 points! 8 weeks after submitting a complaint they still had not responded and no-one seemed to be able to tell me what they’d done wrong with my account. Finally resolved after another phone call to them but this was 3 months after I’d handed the car back! I will never have a Peugeot car financed through this company ever again and would advise anyone to avoid them at all cost! They really need to be investigated by the ombudsman.

Terrible beyond belief. Really puts Peugeot in a bad light.

What a total incompetent company? I decided to keep my car because the final payment was £2k less than I could get on a trade-in, the final payment of nearly £9k was taken from my account and was supposed to receive a confirmation letter that they no longer have any interest or claim on my car. I am still waiting for it and tried several times to call, after being told I had X number of minutes to wait the length of time just kept getting extended. After 4 calls and waiting each time for more than 45 minutes and cut off twice I requested a call back I am still waiting for call back and confirmation letter. Advise to avoid this company.