Kerry was brilliant!
Can’t believe how helpful Kerry was. He explained everything that we needed to know, and told us to just call back if we needed any more help.
Outstanding customer service. 👏
May 30, 2024
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had an issue of double ordering
We had an issue of double ordering . Daniel at pts went above and beyond to sort the issue even though it was not related to PTS at all , Very well done 👍
November 28, 2020
Unprompted review
Nice people
Hi to all.
I have just moved to St Austell & bought an old 1927 house that needs renovating, so I have been buying lots of bits for it over the last few months. The staff at St Austell are a credit to PTS, they are customer focused & helpful, so many thanks from me to your St Austell branch.
I have noticed over the years we are all to happy & quick to criticise & complain, but we seem unable to thank or praise people & companies when they do well. You could argue that they are only doing what they are paid for that is true but they do it with a smile & a good attitude.
So again Thanks to St Austell branch.
February 21, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.