Davidoff- finally you created a device that's flawless! PULZE 3.0 is perfect! Your ID flavours have always been great, but I have been waiting a while for your device to catch up. It's smoother, bette... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great smoke quality and variety of products and flavors, especially in tobacco flavors. The device is very easy to use and clean and can last for almost one and a half packs (around 30 cigarettes). I... See more
Company replied
Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.
Company replied
The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
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Company details
About PULZE Greece
Written by the company
Γιατί να διαλέξω το PULZE
Καλώς ήρθατε στο PULZE!
Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.
Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.
Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:
• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!
• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα
• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης
• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!
• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα
• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών
• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή
• Όλα σε μια συσκευή
• Πλούσια γεύση, Λιγότερη μυρωδιά!
• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία
• Κλείδωμα συσκευής
Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE CareΈνας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com
Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com
Συσκευή PULZE 3.0 ΑγοράContact info
4.5
Excellent
639 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PRODUCT QUALITY
The product is very good. I suggest everyone who wants to stop smoking to buy this product
August 12, 2025
Reply from PULZE Greece
Hi Konstantinos,
We are so glad you are enjoying the PULZE device and thank you for sharing your experience with us!
All consumer feedback is always taken seriously and helps us improve to provide an excellent heated tobacco experience.
We remain at your disposal for any information by calling from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, except official holidays.
Nikos,
PULZE Care Team
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Katia,
PULZE Care team.
I had a difficulty in the…
I had a difficulty in the communication. Your site sometimes is stucked!
July 22, 2025
Reply from PULZE Greece
Hi Nana,
It's never nice to face issues with your account, and we're sorry you've had a frustrating experience.
We'd love to offer some more specific assistance about this, if you could reply to our direct message we'll set up a call and get everything sorted out as soon as possible for you.
Speak soon,
Sofia,
PULZE Care team
New Device
I was smoking only the Davidoff ssl_live and i didn't know about the heat version the 🆔 bold_magenta it's exactly what i was searching... It's the same and im absolutely satisfied ... The only problem it's that i have the new version off Device but no case i need only that...! 🤩💯
August 7, 2025
Unprompted review
Reply from PULZE Greece
Hi Theodora,
We're delighted to hear you had such a brilliant experience with PULZE & iD!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Sofia,
PULZE Care team
Reply from PULZE Greece
Γεια σου Σοφία,
Χαιρόμαστε πολύ που έμεινες ικανοποιημένος από την εξυπηρέτηση που έλαβες από το PULZE Care!
Στοχεύουμε να παρέχουμε εξαιρετική εξυπηρέτηση σε όλους τους καταναλωτές μας και χαιρόμαστε για την θετική αξιολόγηση που μας έδωσες.
Εκτιμούμε πολύ τον χρόνο που αφιέρωσες ώστε να μοιραστείς μαζί μας την εμπειρία σου!
Παραμένουμε στη διάθεσή σου για οποιαδήποτε πληροφορία από Δευτέρα έως Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, εκτός επίσημων αργιών.
Τίνα,
Ομάδα PULZE Care
Reply from PULZE Greece
Hi Konstantinos,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Tina,
PULZE Care team
Faulty device or wrong instructions
I have never been able to smoke anything else but regular cigarettes. The latest device with the blue flavour was great which made me believe that I could change to pulze. However I was given wrong instructions by the seller and although I read the instructions myself I cannot use the device which is probably faulty
July 26, 2025
Unprompted review
Reply from PULZE Greece
Hello Ioanna,
Thanks for getting in touch, though we're sorry it's because you're disappointed. We would like a chance to change that though.
Since you had an issue with your PULZE device, we would like to call you and talk it through to see if we can resolve it together. We have sent a direct message, let us know when we should get in touch.
Speak soon,
Katia,
PULZE Care team
Reply from PULZE Greece
Γεια σου Στέλλα!
Χαιρόμαστε πολύ που απολαμβάνεις τη συσκευή PULZE και σε ευχαριστούμε που μοιράστηκες την εμπειρία σου μαζί μας!
Όλα τα σχόλια των καταναλωτών λαμβάνονται πάντα σοβαρά υπόψιν και μας βοηθούν να βελτιωνόμαστε ώστε να παρέχουμε μια άριστη εμπειρία θερμαινόμενου καπνού.
Παραμένουμε στη διάθεσή σου για οποιαδήποτε πληροφορία καλώντας από Δευτέρα έως Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, εκτός επίσημων αργιών.
Κάτια,
Ομάδα PULZE Care
No consistent policy
The subscription program seems to differ every single month, either by changing with no prior notice the place of the reception of the package, either by deciding to alternate the whole delivery agreement by sending the agreed package via courrier when the agreement was to be sent in Box Now spots. In addition to this, the program (app and mail) keeps sending offers that can never be included in the monthly subscription, and as so are useless to my status that has supposingly been upgraded.
July 21, 2025
Unprompted review
Reply from PULZE Greece
Hello Eleytherie!
Thank you so much for taking the time and sharing your comments with us!
We would like to kindly inform you that any subscription package is to be delivered by a courier company and not at BOX NOW points, due to the fact that there might not be available lockers each time.
Regarding the offers, since there is already a registered discount within each order of the subscription, any additional discount can be used by placing a standard order!
In case you need any more information you can contact us in order to assist you and check the issue further.
We remain at your disposal!
Sincerely,
PULZE Care Team!
Great smoke quality and variety
Great smoke quality and variety of products and flavors, especially in tobacco flavors.
The device is very easy to use and clean and can last for almost one and a half packs (around 30 cigarettes). I tried the new one and I am even more satisfied than with the older one, even though I had no complaints with it
July 14, 2025
Reply from PULZE Greece
Hello Sotiris!
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Katia,
PULZE Care team
Guys this device 3.0 is really…
Guys this device 3.0 is really annoying. It need cleaning every time you finish one cigar . Really disappointing
July 20, 2025
Unprompted review
Reply from PULZE Greece
Hello Christos!
We noticed that you have encountered some issues with cleaning your PULZE device and we are sorry for this.
But you don’t need to worry! We are here to support you!
You can contact us in order to assist you and check the issue further.
We remain at your disposal for any information by calling from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, except official holidays.
Stamatia
PULZE Care team!
Excellent!!!!
July 4, 2025
Reply from PULZE Greece
Hello Evangelos,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Katia,
PULZE Care team
Pulze keeps spamming me with emails…
Pulze keeps spamming me with emails about pulze products (which I never signed up for as I don't even smoke). Multiple failed attempts to unsubscribe and despite marking the mail as spam I keep getting unsolicited emails
July 8, 2025
Unprompted review
Reply from PULZE Greece
Hi Aris,
It's always frustrating when things don't work as you expect. We're sorry to hear you've been having issues with unsubscribe from our newsletter.
You can contact us in order to assist you and check the issue further.
Speak soon,
Sofia,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE and our PULZE Care team!
We take so much pride in our product and it's always wonderful to hear from our customers. We also aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Katia,
PULZE Care team
Excellence
Really good products, well-made design and practicality of the device. Furthermore, good tobacco.
June 17, 2025
Reply from PULZE Greece
Hi,
We're delighted to hear you had such a brilliant experience with PULZE and iD/iSENZIA!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Sofia,
PULZE Care team
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team and PULZE products!
We aim to deliver exceptional service to all our customers and we take so much pride in our product and and it's great to hear such lovely words.
Thanks so much for taking the time to leave a review, we appreciate it!
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Effie,
PULZE Care team
Davidoff- finally you created a device…
Davidoff- finally you created a device that's flawless! PULZE 3.0 is perfect! Your ID flavours have always been great, but I have been waiting a while for your device to catch up. It's smoother, better flavour, bang on! Customer service always exceptional. Thank you.
June 21, 2025
Unprompted review
Reply from PULZE Greece
Hi Jo,
We're delighted to hear you had such a brilliant experience with PULZE 3.0, iD and PULZE Care Team.
We take so much pride in our product and services and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review. It's great to hear such lovely words.
Have a great day,
Sofia,
PULZE Care team
More discount coupons would be desirable
June 10, 2025
Reply from PULZE Greece
Hello,
Thank you for taking the time to leave your feedback about our website. Your comments are always taken seriously in order to provide you the ultimate heated tobacco experience!
Thank you for choosing our products.
Sofia,
PULZE Care Team
I CANT FIND ID SO EASY EVEN IN ATHENS…
I CANT FIND ID SO EASY EVEN IN ATHENS AND IF I WANT MORE THAN 20 PACKS THEY DONT HAVE TO GIVE US,THE PROVIDER SAY THAT THEY DONT HAVE
June 9, 2025
Reply from PULZE Greece
Hi Dimitris,
Thank you for your feedback. Your comments are being taken into account, so we can provide you the ultimate heated tobacco experience!
We would like to know more about this, so you will receive soon a personal communication from us via email, so we can contact you and find together the ideal solution for you.
We appreciate you choosing our products!
Sofia,
PULZE Care Team
The nee device arrived very soon and…
The nee device arrived very soon and safe.And it's really much better compared to the first one, very stylish and much more smooth experience
June 6, 2025
Reply from PULZE Greece
Hello Antonella!
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00-19:00.
Have a great day,
Katia,
PULZE Care team
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