PULZE Greece Reviews 639

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, highlighting the variety of flavors and the overall satisfaction with their purchases. Many people also commend the customer service for being consistently helpful, efficient, and quick to resolve any issues. The delivery service is often described as fast and reliable, with many appreciating the prompt arrival of their orders. However, some customers expressed dissatisfaction with specific aspects of the product, such as the cleaning requirements of the device or its battery life. A few people also mentioned issues with the product's quality or functionality after a short period of use. Additionally, some reviewers were not happy with the purchasing policy regarding the minimum quantity of flavor packs.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the quality and value for money,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high-quality service, products,... See more

Service

Clients share positive opinions on service, consistently highlighting its high quality, politeness, and... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast and reliable... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Davidoff- finally you created a device that's flawless! PULZE 3.0 is perfect! Your ID flavours have always been great, but I have been waiting a while for your device to catch up. It's smoother, bette... See more

Company replied

Rated 5 out of 5 stars

Great smoke quality and variety of products and flavors, especially in tobacco flavors. The device is very easy to use and clean and can last for almost one and a half packs (around 30 cigarettes). I... See more

Company replied

Rated 5 out of 5 stars

Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.

Company replied

Rated 5 out of 5 stars

The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly

Company replied


Company details

  1. Tobacco Shop

About PULZE Greece

Written by the company

Γιατί να διαλέξω το PULZE

Καλώς ήρθατε στο PULZE!

Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.

Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.

Σχετικά με το PULZE

Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:

• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!

• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα

• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης

• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!

• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα

• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών

• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή

• Όλα σε μια συσκευή

• Πλούσια γεύση, Λιγότερη μυρωδιά!

• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία

• Κλείδωμα συσκευής

Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE Care

Ένας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com

Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com

Συσκευή PULZE 3.0 Αγορά

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

639 reviews

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4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Pulze ID blue

Pulze ID made me quit conventional cigarettes. Excellent and prompt delivery of goods. Very nice option of box now,you don't have to wait for the courier. Also nice rewards with the points you earn. Hope with an upgrade of the device sometime...

January 5, 2024
Unprompted review
PULZE Greece logo

Reply from PULZE Greece

Hi Panagioti,

We're so pleased to hear what a great experience you've had with PULZE!

We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Matina,
PULZE Care team

Rated 5 out of 5 stars

I am pleased with both the products and…

I am pleased with both the products and the prompt customer service. I have already suggested it Pulse 2.0 And I will continue to do so

November 8, 2024
PULZE Greece logo

Reply from PULZE Greece

Hi Dimitra,

We're so pleased to hear what a great experience you've had with our products and PULZE Care team!

We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Sofia,
PULZE Care team

Rated 3 out of 5 stars

I like the design and all but the…

I like the design and all but the cigarettes were very have and I couldn’t see the nicotine in the site so I can choose more light flavour

November 15, 2024
PULZE Greece logo

Reply from PULZE Greece

Hi,

We're sorry to hear you haven't had the best experience with our iD/iSENZIA sticks. We always try to make them to the highest standards.

Can we catch up on a call and understand some more detail on this issue? We've sent a message requesting your contact details to chat. 

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Giorgos,
PULZE Care team!

Rated 5 out of 5 stars

It was my first time that I tried a…

It was my first time that I tried a heated tobacco device and I am really satisfied!! I chose the velvet copper to start with and I was amazed !

November 5, 2024
PULZE Greece logo

Reply from PULZE Greece

Hello,

We're delighted to hear you had such a brilliant experience with PULZE!

We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Have a great day,

Matina,
PULZE Care team

Rated 3 out of 5 stars

Failure to deliver within 2 days , loyalty coupons not available

Failure to deliver within 2 days from placing my previous order for which you didn't send me a request for a review. Furthermore, my loyalty coupons were not available although there have been 10 days since my last order.
Stangely enough, October 31st order arrived on time and the loyalty coupons were avaliable . I wonder why ..

October 31, 2024
PULZE Greece logo

Reply from PULZE Greece

Hi Chara,

We're sorry to hear our delivery partners weren't as speedy as they usually are, and totally understand your frustration here.

Thanks for taking the time to get in touch, we'd love to help more - if you don't mind replying to our direct message we can get in touch and provide more specific assistance.
Let's make this right.

Matina,
PULZE Care team!

Rated 4 out of 5 stars

Great product

October 31, 2024
PULZE Greece logo

Reply from PULZE Greece

Hello Panagiotis,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our products and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day!
Giorgos,
PULZE Care team!

Rated 5 out of 5 stars

Easy way to order

Easy way to order, fast delivery, payment on delivery by debit card

November 5, 2024
PULZE Greece logo

Reply from PULZE Greece

Hello,

We're so pleased to hear what a great experience you've had with your online order!

We try to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Effie,
PULZE Care team

Rated 5 out of 5 stars

Very good service

Very good service

October 29, 2024
PULZE Greece logo

Reply from PULZE Greece

Hi,

We're so pleased to hear what a great experience you've had with our PULZE Care team!

We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Mary,
PULZE Care team

Rated 2 out of 5 stars

Very Bad

Very bad because cigarette is small

October 16, 2024
PULZE Greece logo

Reply from PULZE Greece

Hi,

We're sorry to hear you haven't had the best experience with our iD sticks. We always try to make them to the highest standards.

Can we catch up on a call and understand some more detail on this issue? We've sent a message requesting your contact details to chat. 

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Tina,
PULZE Care team

Rated 5 out of 5 stars

I smoke senzia blue.

I smoke senzia blue.
Perfect taste.
Perfect service from company's staff

October 21, 2024
PULZE Greece logo

Reply from PULZE Greece

Hello Michael,

We are so glad you are enjoying the PULZE device and you were satisfied with the service you received from PULZE Care! 

We aim to provide excellent service to all our consumers and we are delighted for your positive review.

We really appreciate the time you took to share your experience with us!

All consumer feedback is always taken seriously and helps us improve to provide an excellent heated smoke experience.

We remain at your disposal for any information by calling from Monday to Sunday 09:00 - 23:00, excluding public holidays.

Nikos,
PULZE Care Team

Rated 5 out of 5 stars
PULZE Greece logo

Reply from PULZE Greece

Hello George,

We're delighted to hear you had such a brilliant experience with PULZE!

We take so much pride in our products and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Have a great day,

Mari,
PULZE Care team

Rated 3 out of 5 stars

To become better

Very good package, all in one button!!
But the battery is not good, or maybe it happened to me, I can't charge it with one, as you say, to smoke even 15 sticks (cigarettes)!!!
The cigarettes I would like to have many options for example I really like the pink pack but this floral taste numbs my mouth or the velvet cooper very good inhale but light

October 7, 2024
PULZE Greece logo

Reply from PULZE Greece

Hello Constantinos!

Thanks for getting in touch, though we're sorry because you're disappointed. We would like a chance to change that though.

Since you had an issue with your PULZE device, you can call us from Monday to Sunday 9:00 - 23:00 at 8001002001 from a landline free of charge or at 211 10 65005 from mobile & landline with a charge depending on the respective provider.

We will be happy to proceed with the resolution of the issue that has been created, as soon as possible!

Katia,
PULZE Care team

Rated 4 out of 5 stars

Very user friendly device

I like thw flavors, but id prefer if they made more and if they were flavorful

October 7, 2024
PULZE Greece logo

Reply from PULZE Greece

Hi Maria,

We're delighted to hear you had such a brilliant experience with PULZE!

Thanks so much for taking the time to leave a review about iD. We take a lot of pride in them, and are happy you're enjoying them too. There's so many flavours to discover, have you tried them all?

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Have a great day,

Sofia,
PULZE Care team

Rated 5 out of 5 stars

Very happy using id & isenzia flavored…

Very happy using id & isenzia flavored sticks, and Dora was so helpful and kind ambassador! x

October 10, 2024
Unprompted review
PULZE Greece logo

Reply from PULZE Greece

Hello,

We are very happy that you were satisfied with the service you received from PULZE Care! 

We aim to provide excellent service to all our consumers and we are delighted for your positive review.

We really appreciate the time you took to share your experience with us!

We remain at your disposal for any information from Monday to Sunday 09:00 - 23:00, excluding public holidays.

Nikos,
PULZE Care Team

Rated 5 out of 5 stars

Great product and great customer…

Great product and great customer service!

September 12, 2024
PULZE Greece logo

Reply from PULZE Greece

Hi,

We're so pleased to hear what a great experience you've had with our PULZE Care team and PULZE device!

We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Sofia,
PULZE Care team

Rated 5 out of 5 stars

All as expected

August 12, 2024
PULZE Greece logo

Reply from PULZE Greece

Hello,

We're delighted to hear you had such a brilliant experience with PULZE!

We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Have a great day,

Danai,
PULZE Care team

Rated 5 out of 5 stars

Very tasteful

Very tasteful, love isenzia watermelon tea sticks

August 25, 2024
Unprompted review
PULZE Greece logo

Reply from PULZE Greece

Hi Efi,

Thanks so much for taking the time to leave a review - we are so pleased to hear you're enjoying our iSENZIA sticks! We take a lot of pride in them, and are happy you're enjoying them too. There's so many flavours to discover, have you tried them all?

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Tina,
PULZE Care team

Rated 5 out of 5 stars

Quick service.

Quick service.

August 12, 2024
PULZE Greece logo

Reply from PULZE Greece

Hi Thomas,

We're so pleased to hear what a great experience you've had with our PULZE Care team!

We aim to deliver exceptional service to all our customers. Thanks so much for taking the time to leave a review, we appreciate it.

We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.

Matina,
PULZE Care team

Rated 1 out of 5 stars

Low quality machines i already changed…

Low quality machines i already changed 5 in 6 months,low quality cigarettes

August 15, 2024
Unprompted review
PULZE Greece logo

Reply from PULZE Greece

Hello,

Thanks for getting in touch, though we're sorry it's because you're disappointed - we'd like a chance to change that!

We're sorry to hear you haven't had the best experience with our device and sticks. We always try to make them to the highest standards.

Since you had an issue, we'd like to call you and talk it through to see if we can resolve it together.

If you don't mind you can give us your contact details, so we can get to the bottom of this issue or you can call us from Monday to Sunday 9:00 - 23:00 at 800 100 2001!

Speak soon,

Maria,
PULZE Care team

Rated 5 out of 5 stars

A nice choice for those who want to…

A nice choice for those who want to stop smoking common cigarettes. You have everything in one devce for 25 uses and the i-senzia flavours are fantastic.

July 30, 2024
PULZE Greece logo

Reply from PULZE Greece

Hello!

We are so glad you are enjoying the PULZE device and thank you for sharing your experience with us!

All consumer feedback is always taken seriously and helps us improve to provide an excellent heated smoke experience.

We remain at your disposal for any information by calling from Monday to Sunday 09:00 - 23:00, excluding public holidays.

(agent name),
PULZE Care Team

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