Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
Company replied
Device small and slim, easy to use and if you encounter any problems (like I did, thought the device was not working, customer service was very helpful)
Company replied
The 3€ discount was good....it could be much better....the delivery was to the box earlier than expected...thanks
Company replied
Company details
About PULZE Greece
Written by the company
Γιατί να διαλέξω το PULZE
Καλώς ήρθατε στο PULZE!
Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.
Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.
Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:
• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!
• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα
• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης
• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!
• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα
• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών
• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή
• Όλα σε μια συσκευή
• Πλούσια γεύση, Λιγότερη μυρωδιά!
• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία
• Κλείδωμα συσκευής
Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE CareΈνας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com
Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com
Συσκευή PULZE 3.0 ΑγοράContact info
4.4
Excellent
700 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PULZE Greece
Γεια σου Ανδρέα,
Χαιρόμαστε πολύ που έμεινες ικανοποιημένος από την εξυπηρέτηση που έλαβες από το PULZE Care!
Στοχεύουμε να παρέχουμε εξαιρετική εξυπηρέτηση σε όλους τους καταναλωτές μας και χαιρόμαστε για την θετική αξιολόγηση που μας έδωσες.
Εκτιμούμε πολύ τον χρόνο που αφιέρωσες ώστε να μοιραστείς μαζί μας την εμπειρία σου!
Παραμένουμε στη διάθεσή σου για οποιαδήποτε πληροφορία από Δευτέρα έως Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, εκτός επίσημων αργιών.
Νίκος,
Ομάδα PULZE Care
Reply from PULZE Greece
Hello Tonia!
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. We also aim to deliver exceptional service to all our customers and it's great to hear such lovely words for our PULZE Care team.
Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00-19:00.
Katia,
PULZE Care team
Ι bought 2 Pulze and both of them don't…
Ι bought 2 Pulze and both of them don't work right in two weeks time. Furthemore I wrote to you about my problem and I did not receive any answer from you.
My telephone number is (0030) 6936037862
Matina Kaltaki
February 4, 2025
Reply from PULZE Greece
Hello Matina,
Thank you for sharing with us your experience and we're very sorry to hear about the issue you're dealing with regarding your PULZE device.
We would like to resolve said issue, so you will receive a call from us on the phone number you have mentioned in order to assist you in the best possible way.
Anastasia,
PULZE Care team.
experience ok
January 28, 2025
Reply from PULZE Greece
Γεια σου,
Χαιρόμαστε πολύ που απολαμβάνεις τη συσκευή PULZE και σε ευχαριστούμε που μοιράστηκες την εμπειρία σου μαζί μας!
Όλα τα σχόλια των καταναλωτών λαμβάνονται πάντα σοβαρά υπόψιν και μας βοηθούν να βελτιωνόμαστε ώστε να παρέχουμε μια άριστη εμπειρία θερμαινόμενου καπνού.
Παραμένουμε στη διάθεσή σου για οποιαδήποτε πληροφορία καλώντας από Δευτέρα έως Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, εκτός επίσημων αργιών.
Τίνα,
Ομάδα PULZE Care
Excellent customer service
January 2, 2025
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team and with our services!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Nikos,
PULZE Care team
Very good experience compared to other…
Very good experience compared to other nicotine bar heating products. The only weak spot is the fact that debris gets stuck inside it frequently.
January 2, 2025
Reply from PULZE Greece
Hi,
We're delighted to hear you had such a good experience with PULZE!
We can understand your frustration with the issues you've had using your PULZE device. We appreciate you getting in touch, and we'd love to help.
We have sent you a direct message to set up a call from our PULZE Care team to walk you through, and send some links to videos that might help in the meantime.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 and Saturday 09.00-19.00.
Sofia,
PULZE Care team
Customer care excellent
January 2, 2025
Reply from PULZE Greece
Hello Kalliopi,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Katia,
PULZE Care team
It's cheap
It's cheap, it's light-weighted, it breaks down quickly (I've bought three and replaced two since mid-October)
December 30, 2024
Reply from PULZE Greece
Hello Lilian,
Thanks for getting in touch, though we're sorry it's because you're disappointed - we'd like a chance to change that though.
Since you had an issue with your PULZE device, we'd like to call you and talk it through to see if we can resolve it together. We've sent a direct message, let us know when we should get in touch.
Speak soon,
Tina,
PULZE Care team
I have a major problem with the courier…
I have a major problem with the courier in my town . I need to you to fix the problem so I can receive my order in time.
December 30, 2024
Reply from PULZE Greece
Hi,
We're sorry to hear our delivery partners weren't as speedy as they usually are, and totally understand your frustration here.
Thanks for taking the time to get in touch, we'd love to help more - if you don't mind replying to our direct message we can get in touch and provide more specific assistance.
Let's make this right.
Sofia,
PULZE Care team
It is nice experience but...
It is nice experience, but the taste at the end feels bad
December 31, 2024
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We're sorry though to hear you haven't had the best experience with our iD/iSENZIA sticks. We always try to make them to the highest standards.
We 're remaining at your disposal Monday - Friday, 09:00 - 21:00 & Saturday 09:00 - 19:00, in case you need any further assistance.
Have a great day,
Katia,
PULZE Care team
Order and delivery was OK
Order and delivery was OK. A minor glitch on the web app: the first attempt, credit card and Boxnow, failed the payment; the second attempt, pay on receipt went OK, however the shipment was not direct delivery but still through Boxnow
December 31, 2024
Reply from PULZE Greece
Hello!
We're delighted to hear you had such a brilliant experience with our delivery services!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Friday, 09:00 - 21:00 & Saturday 09:00 - 19:00, in case you need any further assistance.
Have a great day,
Katia,
PULZE Care team
Reply from PULZE Greece
Γεια σου Νίκο,
Χαιρόμαστε πολύ που έμεινες ικανοποιημένος από την εξυπηρέτηση που έλαβες από το PULZE Care!
Στοχεύουμε να παρέχουμε εξαιρετική εξυπηρέτηση σε όλους τους καταναλωτές μας και χαιρόμαστε για την θετική αξιολόγηση που μας έδωσες.
Εκτιμούμε πολύ τον χρόνο που αφιέρωσες ώστε να μοιραστείς μαζί μας την εμπειρία σου!
Παραμένουμε στη διάθεσή σου για οποιαδήποτε πληροφορία από Δευτέρα έως Κυριακή 09:00 - 23:00, εκτός επίσημων αργιών.
Αναστασία,
Ομάδα PULZE Care
Reply from PULZE Greece
Hello Chriss,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Diamantis,
PULZE Care team
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Tina,
PULZE Care team
Amazing Delivery
Amazing, the only thing it that you should send a second Pulze device as a gift when the first one is charging hahahaha.
November 28, 2024
Reply from PULZE Greece
Hello Constantine,
We're so pleased to hear what a great experience you've had with our PULZE delivery!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Thank you for choosing us!
Effie,
PULZE Care team
Why iSenzia is so expensive?
I bought iSenzia ice menthol and the taste was grate. I wish I knew why it is so expensive since it is not taxed as tobacco.
December 3, 2024
Unprompted review
Reply from PULZE Greece
Hi Dimitri,
We're sorry to hear you're unhappy with the price you've paid.
We'd like to understand your issue a little more, so we remain at your disposal Monday - Sunday, 09:00-23:00.
Let's speak soon,
Matina,
PULZE Care team
Professional
November 26, 2024
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Katia,
PULZE Care team
Pulze ID blue
Pulze ID made me quit conventional cigarettes. Excellent and prompt delivery of goods. Very nice option of box now,you don't have to wait for the courier. Also nice rewards with the points you earn. Hope with an upgrade of the device sometime...
January 5, 2024
Unprompted review
Reply from PULZE Greece
Hi Panagioti,
We're so pleased to hear what a great experience you've had with PULZE!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Matina,
PULZE Care team
I am pleased with both the products and…
I am pleased with both the products and the prompt customer service. I have already suggested it Pulse 2.0 And I will continue to do so
November 8, 2024
Reply from PULZE Greece
Hi Dimitra,
We're so pleased to hear what a great experience you've had with our products and PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Sofia,
PULZE Care team
I like the design and all but the…
I like the design and all but the cigarettes were very have and I couldn’t see the nicotine in the site so I can choose more light flavour
November 15, 2024
Reply from PULZE Greece
Hi,
We're sorry to hear you haven't had the best experience with our iD/iSENZIA sticks. We always try to make them to the highest standards.
Can we catch up on a call and understand some more detail on this issue? We've sent a message requesting your contact details to chat.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Giorgos,
PULZE Care team!
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