Pump King 

Used my pump king card at an esso garage in Somerset and I was told at checkout that the card was rejected. Fortunately I had another debit card with me so was able to pay it could have been very embarrassing. A couple of days later I find that the original sale went through even though I got a receipt with sale cancelled on it. Emailed pump king 5 weeks ago to tell them about this and all I keep getting is a reply to say its with the accounts dept and there are no further updates. They have stopped answering my emails as well now. So £36.95 out of pocket and it doesn't look like I will get my money back. I have emailed the financial ombudsman for advice on sorting this out

I think this is a good idea. But I don't get the weekly prices. Have tried to complain. Finally they have said they are passing it on to their technical people. Totally lacking in customer service.

This is a very badly managed organisation and the advertising is mis-leading. There is no discount at my local Esso pump price despite being lead to believe 5p would be off unleaded. I have cancelled my wife's and my own cards but still receive texts from the company and cannot block them.

This is a con, there is no discount. I haven't even received my card but am still inundated with unwanted txt's. These jokers appear to be uncontactable. Avoid this company !!!

Awful. Discount? What discount esso are already one of the highest and with pump-king and their amazing discount its roughly 5p extra. Thanks but no thanks

Rubbish customer service right from the beginning. It took ages to receive my card, they never replied to any emails and their prices are higher than my local supermarket. It have cancelled my account via their web page and still keep receiving texts telling me how expensive their prices are.

Like everyone else, the prices around me are lower than the card price so pointless card really.

more expensive than any fuel station around me and further.

I can't use supermarket fuel in my car as the biodiesel will cause damage. Therefore I only compare the prices against other branded fuel and pumpking pricing is normally at least 3 - 4 pence a litre cheaper. No billing problems at all and very happy with everything.

Cannot see the point of this card. Weekly price is way higher than any of my local stations. This week their Unleaded price is £1.28 whilst my local station is charging £1.16. I have cancelled my account.

I closed my account yet they still text me each week.....just received two within a minute of each other......I hope this isnt the start of what happened a few weeks ago.
Does anyone know how to block the texts ?

Applied for card on aspiration of up to 8p a litre discount, when in fact the 3 petrol stations around me all regularly have prices LOWER than the supposedly discounted prices, so where is the discount? Their customer service is appalling, they either do not respond to emails or when they eventually do don't actually answer the question asked. I have returned my card due to the poor service and the fact that there actually isn't any discount, not in my area anyway!

Can someone please reply to my e mail or contact me by phone my old card is now declining and I ain’t received a new card to update it!!

James butler

After being inundated with over 80 texts within the hour, I had no alternative to Block the number.
I’ve now received an email saying that they’ve text me informing me that there is an issue with my account and that my account is being closed and debt passed into a debt collection agency.
I email to inform them that my bank had blocked my card and are sending a new one, as soon as I receive it I will be paying the outstanding payment. I only received the email Saturday and Wednesday my accounts closed and passed to a debt collector. FUMING isn’t the word!!!
No contact number they provide work!!! And emails arnt responded to.

Registered at Christmas, took long time to get card as they were overwhelmed - fair enough. First card - rejected at garage.
Replacement card sent, unable to activate as no tab despite there instructions. Eventually after a week they replied and deleted old card on account to activate new one. Tried garage tonight and low and behold ---- card rejected again. Very embarrassing.

A bit shambolic. Unlike the vast majority of people here complaining about the Price, well if it's cheaper at your local supermarket then go there, but if you're the sort of fool that will drive a 20 mile round trip just to save a penny a litre, then just keep quite.
My gripe is that their phone number is now unobtainable, probably disconnected because it was swamped with people calling after the text message fiasco.
I'm trying to contact them because
A) I'm no longer receiving a Price text, so I'm not using the card because I don't know the current price and
B) I've just had another card arrive in the post so why?

Edited to add:
They have just replied to my email saying it is a 'replacement card' and I have to 'activate' it now; but I'd already told them that there is no 'Activate' Button showing in my profile.
So I've now asked them exactly how do they suggest I do it in the absence of the function.....

2nd Edit 5/4/19
So after Pump-King posted their rebuttable below, saying the Activate Tab is there, I've just looked and it isn't! So now they have just upped the anti!
This review has now been dropped to 2 stars because of their concocted response.

There were huge delays in waiting for a card but once it did arrive I have found it to be very beneficial and I have already made considerable savings. One thing to note is when you pay the receipt comes up with the forecourt price but it is then adjusted so what comes out of your bank account is the pump-king weekly price. You do, of course, have to take note of the weekly prices as some times the forecourt prices are cheaper. I have personally found the best deal is for diesel which is at the moment 2p cheaper than supermarket fuel. All in all, it's been good

Admittedly I had to wait several weeks to receive my card but in all fairness to pump king they kept me informed of their operational issues by text messages and by letter. No cause for me to contact them. The discount they were offering may be good and I may have had to wait, but I didn't lose something I never had. I have used the card several times no with absolutely no problems or questions ask at any esso garages. Additionally I had no problem registering my card online and to date have no problems viewing my account. I can obviously only account for my own experiences and I do not question the issues and problems experienced by others. Until such time (if at all) I have problems with pump king, I will continue to use my card. (And for the record, before you ask, I have no affiliation at all with Pump King or esso).

No stars had to put up messaging most of a day error sorry is not good enough

Awful.

Waited since December for a card - three have been sent - two wouldn't register. Third registered, but when I used it at my local Esso garage, it was declined as it was invalid. Very embarrassing.

No email response, phone number has stopped working.

BLC were helpful at first, but this path has also stopped replying to my emails.

Have requested Paul Coulson contact me to discuss, but no one has.

Avoid at all costs.

I don't mind things going wrong, but the measure is how you fix them.

Currently measured at zero.

Seriously considering if this is a breach of contract by saying a service will be provided and none is.

Yes - I have followed your instructions to the letter about activating, but had you looked at this then you would know.

Will you actually tell me what has gone wrong and how you are going to fix this? Just telling me to go away is really not on.

So, by this I take it you haven't been "looking at my case".

Please don't try and blame me for not being able to find my account - that's just sad.

Userid is 24390

Still looking forward to finding out exactly what happened.