puntacanaadventures.com Reviews 154

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and engaging approach, which significantly enhances the overall experience. Many highlight the excellent organization of holidays and excursions, noting the smooth execution from start to finish. People frequently commend the enjoyable locations and the positive user experience provided by the company. However, some customers reported issues with punctuality and extended waiting times for pickups, leading to a feeling of wasted time during excursions. A few reviewers also mentioned dissatisfaction with the duration of certain activities, such as parasailing, which was shorter than advertised, and some experienced unexpected changes to their itineraries without clear explanations.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Service

Reviewers mention positive feedback about service, with many praising the professionalism, attentiveness, and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers praising the well-organized trips and... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the beautiful scenery of... See more

User experience

Customers had positive experiences with the user experience. Many reviewers described the Monkeyland... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though the weather was terrible, I enjoyed the resort, the workers were friendly and the room was comfortable. The only concern; I did not get my room cleaned everyday and it was an issue with g... See more

Rated 5 out of 5 stars

I travel a lot, and honestly, very few experiences have impressed me as much as Punta Cana Adventures. Gianni and his team run things like true professionals — perfect organization, positive ene... See more

Rated 5 out of 5 stars

Our trip to Scape Park and the Blue Hole was absolutely on-point! We had such a great time that we actually missed our 2:30 PM roundtrip back, but it was totally fine—we were enjoying ourselves... See more

Rated 5 out of 5 stars

Hi Punta Cana Adventures! My experience was excellent and so much fun. Everyone who assisted us was amazing, and the punctuality was outstanding. This is my second time with you, and I can confidentl... See more


Company details

  1. Tour Agency

Written by the company

Discover the most exciting things to do in Punta Cana. We're a concierge service for scheduling your Punta Cana activities before you arrive. We service all resorts and Airbnbs in Punta Cana. Let us help you arrange your Punta Cana activities!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A Must do when in Punta Cana

A Must do when in Punta Cana. Good way to do many activities. Be prepared to spend or walk with goodies, water shoes etc

April 10, 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi Janeel!

Thank you for highlighting Scape Park as a must-do in Punta Cana! We're glad you enjoyed the variety of activities, from zip lines to exploring caves. Your tips on coming prepared are invaluable for future visitors.

We look forward to your next adventure with us!

Best regards,
Gianni, from Punta Cana Adventures

Rated 3 out of 5 stars

Dont speak English

Overall it was a good excursion. They showed us what they’re advertising, however they don’t speak English.
So for the company if you’re advertising something saying the trip is running in English either don’t have an attitude towards someone who doesn’t speak Spanish and be rude or have someone who speaks English. The tour guide made me feel completely unwelcome.

April 19, 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Sorry to hear that, Laura. I'm pretty sure the intention was not to make you feel unwelcome—that is not what we stand for. It's possible that the staff member was not fully fluent in English. We appreciate your feedback and will use this as a learning opportunity.

Best regards,
Gianni, from Punta Cana Adventures

Rated 5 out of 5 stars

Full day Tour to Santo Domingo

Our full day tour to Santo Domingo was excellent! Nathan was an amazing tour guide and continually impressed us with his knowledge and use of multiple languages. The colonial zone was very interesting and the lunch was fine. Loved the Cathedral and the opportunity to make our own chocolate bar.

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

So much fun!

We had a great time with Punta Cana Adventures! We were taken great care of, the experience was very nice. Great transportation, guided us to the boat off the bus, and got us back safely. The energy was great on the boat too, and everyone had an amazing time.

March 10, 2024
Unprompted review
Rated 5 out of 5 stars

The staff on the catamaran made it…

The staff on the catamaran made it really fun dancing with everyone. It was a beautiful island. All of the staff was so nice. It was a really long day though as we were one of the first to be picked up at 7am and we didn’t get home until 7:30pm but all in all I would definitely recommend your company and this tour.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

I scheduled a group boat snorkeling…

I scheduled a group boat snorkeling trip and I have to say it was incredible. The staff was extremely hospitable and treated us like royalty. If you happen to take a boat trip in Punta Cana this is your crew!

February 27, 2024
Unprompted review
Rated 4 out of 5 stars

The tour was great

The tour was great! Communication and transfers was amazing and spot on. We were lucky enough to see 2 whales a few times. Only 1 downfall, even though the whales are in a national park the rules of 3 boats at a time wasn’t adhered to which made it feel as though we were bothering the whales too much in the natural habitat. Apart from that everyone else was amazing and our tour guide was brilliant.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

We highly recommend this place

We highly recommend this place, the staff made this a great adventure, many added bonuses that wew were not expecting, cigar making, sugar cane display. History of the country, etc,etc. Very entertaining for all. Would go back again.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

We had the best, most exhausting, day!!

We had Angel as our guide and Pina as our driver. Both were wonderful, but Angel made this excursion fantastic!!! He had a great personality, made us all laugh and shared so much knowledge about the DR and the culture. We were absolutely exhausted by the end, but in the best way! All 6 of us in the our group had an absolute blast!! I highly recommend!

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

The day was wonderful

The day was wonderful! Our tour guide, I want to say Shannon? That’s how I heard it pronounced, was amazing! He spoke about 6 languages so everyone could understand. He kept us close and let us know so much too and from the excursion. Saona Island is STUNNING and the lunch served was great. We even purchased some fresh lobster on the island and had it cooked for us. Got a massage and toured around. Maybe the highlight of my trip. Thanks again!! Alan and Cara Kuchinka from Saskatchewan Canada. 🇨🇦

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Personalized service- exceeded our expectations!

Hired PuntaCanaAdventures for a half-day private powerboat excursion January 2024. My family of seven adults was picked up in Cap Cana and then taken to Bavaro Beach for our adventure. We started the day with great snorkeling not too far off the beach. We were adjacent to a reef and were swimming with lots and lots of colorful fish! More fish than we have ever encountered while snorkeling elsewhere in the Caribbean! We then went to a sandbar where other boats were also anchored for some swimming and mingling. The captain and his crew barbequed a delicious lunch of a variety of kebabs with fresh vegetables and shrimp, chicken and beef. Finally Punta Cana Adventures accommodated our extra request which was to go tubing off the back of the boat! The customer service provided by Gianni and Modesto was personal, very responsive and just what we wanted! I usually don't write reviews but I submit this one to guide other visitors to Punta Cana and Cap Cana who want to find a super company that delivers just what they promise!

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Dolphin Royal Swim

We did the dolphin royal swim and it was excellent- all ran smoothly and went without a hitch. My only (very small) complaint was that it would have been good to know how much the pictures are ahead of time, but I probably should have asked. They were very expensive and we didn’t end up getting any.
Gianni and team were flexible and understanding when my son was sick the evening before our tour. They rescheduled it with no issues and were always very responsive.

January 4, 2024
Unprompted review
Rated 4 out of 5 stars

Saona Island

The outbound journey was great, really enjoyed seeing the natural blue lagoon swimming pool and Saona Island was amazing, the food and drinks provided were fantastic, however be mindful that pina coladas and lobster come at an extra cost.
The other concern was there were far too many vendors asking constantly about buying hats, jewellery and massages, whilst we know that these people are only trying to make money which is fine, there were too many of them, we were asked about 10 times about a massage and there are only so many times you can say no politely, once or twice is fine but it did get a bit much .
The journey back was awful, once we got back to port we waited an hour for a speed boat to take us to shore, with no one explaining why or what was going on, it felt quite intimidating to be honest.
The coach driver and our tour guide were lovely and always helpful if approached.
The mini bus drivers were rude and drove far too fast whilst on their mobile phones, so we didn’t really feel safe.
Overall a great experience on the island, but there is room for improvement.

December 29, 2023
Unprompted review
Rated 2 out of 5 stars

Saona Island excursion

Took an excursion to Saona Island Excursion from Punta Cana. Took a few weeks to reflect on everything before posting this review.
Pros: Booking and payment were very easy.
Some of the workers were very kind and polite, make sure you tip them.
Cons: We were outside early for pick up at the right time but it took texting the vendor to locate our pick-up vehicle (which was unmarked).
There was some confusion as to what boat we would take out, and so we temporarily lost a family on our same excursion ( this delayed us in retrieving them).
The boat going out was so packed that we spent almost 2 hours in the direct sun as that was the only place left on the boat to stand or sit.
The island , while beautiful was not a place to rest or relax on the beach due to aggressive vendors constantly disturbing lounging guests (To get any peace, you have to be out in the waves).
The very lengthy sales pitch when we returned to the bus at the end of the excision was not well received as passengers were wet , tired and cold on an air conditioned bus.
We were delayed even further when the photographer followed some customers off of the bus to retrieve payment for pictures. The guide had already left us for the evening so we were pretty much at the whim of whenever he finally returned to the bus. We were late being dropped off after that, even though we built in lots of “island time” to pad our schedule.
Summary: I understand this is how folks make a living, but it should be equally understood that patrons want to enjoy themselves and be relaxed.
I would not bother booking this if I had to do it over again

December 7, 2023
Unprompted review

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