puntacanaadventures.com Reviews 154

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and engaging approach, which significantly enhances the overall experience. Many highlight the excellent organization of holidays and excursions, noting the smooth execution from start to finish. People frequently commend the enjoyable locations and the positive user experience provided by the company. However, some customers reported issues with punctuality and extended waiting times for pickups, leading to a feeling of wasted time during excursions. A few reviewers also mentioned dissatisfaction with the duration of certain activities, such as parasailing, which was shorter than advertised, and some experienced unexpected changes to their itineraries without clear explanations.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Service

Reviewers mention positive feedback about service, with many praising the professionalism, attentiveness, and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers praising the well-organized trips and... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the beautiful scenery of... See more

User experience

Customers had positive experiences with the user experience. Many reviewers described the Monkeyland... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though the weather was terrible, I enjoyed the resort, the workers were friendly and the room was comfortable. The only concern; I did not get my room cleaned everyday and it was an issue with g... See more

Rated 5 out of 5 stars

I travel a lot, and honestly, very few experiences have impressed me as much as Punta Cana Adventures. Gianni and his team run things like true professionals — perfect organization, positive ene... See more

Rated 5 out of 5 stars

Our trip to Scape Park and the Blue Hole was absolutely on-point! We had such a great time that we actually missed our 2:30 PM roundtrip back, but it was totally fine—we were enjoying ourselves... See more

Rated 5 out of 5 stars

Hi Punta Cana Adventures! My experience was excellent and so much fun. Everyone who assisted us was amazing, and the punctuality was outstanding. This is my second time with you, and I can confidentl... See more


Company details

  1. Tour Agency

Written by the company

Discover the most exciting things to do in Punta Cana. We're a concierge service for scheduling your Punta Cana activities before you arrive. We service all resorts and Airbnbs in Punta Cana. Let us help you arrange your Punta Cana activities!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Punta Cana adventures is your best and only choice!

I highly recommend Punta Cana adventures to anyone visiting the DR. Modesto was our concierge and he provided white glove service the entire week we were in town, going above and beyond to be accommodating and compassionate when we experienced some unexpected troubles with an injury. Modesto also introduced us to a wonderful driver, Frank, who made himself available to us 24/7 for anywhere we needed to travel by car. Don't use any other tour and excursion company in PR. It does not get better then Punta Cana Adventures.

July 31, 2022
Unprompted review
Rated 4 out of 5 stars

Just OK

We spent more time riding through the trees to the beach then at the beach. We might have been on the beach for 500 yards and stopped for maybe 5 minutes not even enough time to take in the scenery or get pictures.

July 27, 2022
Rated 5 out of 5 stars

Excellent Customer Service!

I had a great experience booking our excursions with Punta Cana Adventures. They made everything so simple and were always available when I needed on chat. Alex went above and beyond to help me with my concerns. Will definitely book through this service next time we are in Punta Cana.

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Modesto was accommodating and patient

Modesto was accommodating and patient. He answered all my questions (which I had many!) and was very thorough with expectations. He didn't bat an eye when I asked for favor as it was my daughter's birthday - and he made it happen without pause.
I had many hesitations about booking with a company I didn’t know in a country I am not from but was pleasantly surprised.
I booked two excursion through the company/Modesto- and both were the highlights of our trip.
Thank you PCA!

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and Very Happy

In my experience, I like to pay for everything before we go on a trip. The last time I went on a trip was 10 years ago for our honeymoon. I wanted this to be a very special vacation for me and my family. I do alot of research online and I came across Punta Cana Adventures. I was looking through their excursions and I had some questions regarding the adventures. Modesto and his brother Geanny were very helpful in answering my questions and targeting the excursions that were age appropriate for my children ages 9 and 14. The wonderful customer service didn't end there. They sent me a 10 percent off code. When I booked my excursions, I saved 150 USD. I have a family of four and booked four excursions. When we arrived at Punta Cana, I called Modesto at Punta Cana Adventures and he was so polite and told me what to expect with each excursion and what to bring (extra money for souvenirs, sunscreen for outdoor activities). The transportation to the excursions was prompt, friendly, and reliable. We booked the Saona Island Excursion, Monkeyland Excursion, Horseback Riding Excursion and Dolphin Excursion and Airport Transfers. We Loved them all. Punta Cana Adventures is a Number One Tourist Excursion Company in Punta Cana. Excellent Customer Service, Great Knowledge of Excursions, Discount on Excursions, Most of all Friendly, Honest and Polite. Thank you Modesto and Geanny for making the Best memories for me and my family!!! God Bless!!!

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Had a great time

Had a great time. Tours and excursions were great!! Most definitely use them again!!

June 22, 2022
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Reply from puntacanaadventures.com

Thank you for using our services. Best wishes from Punta Cana Adventures, and we hope to work with you again soon.

Rated 4 out of 5 stars

Zip line was a too long took up most of…

Zip line was a too long took up most of the time to try and enjoy other things

June 22, 2022
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hello, Twonia. Thank you for taking the time to provide feedback. The Zip Line course at Scape Park is 8 lines long and is one of the park's main attractions. Your feedback will be forwarded to the park's management. Thank you once more!

Rated 5 out of 5 stars

Absolutely stunning!!!

Absolutely stunning!!!! Everything was amazing! The crew went above and beyond to make my family and I comfortable and for us to have a beautiful experience. Highly recommend and will definitely repeat.

June 16, 2022
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi Sara! Thank you for taking the time to write a review about your experience with us. We are thrilled to have you as a customer and delighted that you and your family had a wonderful time! Best wishes!

Rated 5 out of 5 stars

Best time ever

Best time ever. The staff was amazing. Took care of all you need from A to Z. We stopped at a rest stop and beat service ever. Gave history of the country which was appreciated while riding the bud. Give them a shot for sure. I will next time Im back

June 12, 2022
Rated 2 out of 5 stars

Highly overrated

Buggy’s were fun — but the cave was man made and definitely not the one as pictured. The tobacco and little demonstrations were more of a pitch at their own personal tourist trap. Underwhelmed with everything other than short buggy ride.

June 11, 2022
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hello, Ms. Hendricks, we're glad you enjoyed the Buggy's tour! We contacted our partner, who informed us that the Dune Buggies route had been changed. We've passed along your feedback on this activity and will update the listing as well. Thank you for booking with us.

Rated 5 out of 5 stars

Awesome Time!!

Awesome time. Our concierge Modesto was nothing short of amazing. He accommodated us for everything and was very nice along the way. This is the best spot to book your excursions hands down. Will be telling everyone from this point forward to go with Punta Cana Adventures.

June 8, 2022
Unprompted review
Rated 5 out of 5 stars

BEST CUSTOMER SERVICE

BEST EXPERIENCE BEST CUSTOMER SERVICE I BOOKED AND NEVER HAD TO WORRY ABOUT ANYTHING WE HAD THE BUGGYS AND DUE TO RAIN AND WEATHER WHICH WAS DANGEROUS THEY AUTOMATICALLY REFUNDED AND GAVE ME A CALL I RECOMMEND THEM SUPERIOR THEN ANYBODY IN PUNTA CANA THE CONCIERGE FROM Modesto Tavárez WAS IMMACULATE AND TOP NOTCH I WILL REUSE WHEN I RETURN TO PUNTA CANA!

May 2, 2022
Unprompted review
Rated 5 out of 5 stars

Excursions gone RIGHT!

We booked multiple tours with Punta Cana Adventures and each time we received amazing service. Staff and Management/owners are accommodating, friendly, and inviting! We will book again when we return & refer others as well.

Excursions are exactly as they are advertised.

April 19, 2022
Unprompted review

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