Pup Chic Boutique Reviews 229

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beautiful and unique designs. Many people highlight the excellent fit of items and the overall satisfaction with their purchases, often leading to repeat business. The staff is frequently commended for being approachable, friendly, and helpful, providing valuable advice and ensuring a positive shopping experience. However, some customers experienced issues with certain products, such as a collar that unclipped itself repeatedly, rendering it unreliable. A few other people also felt that the packaging could be improved.

What people talk about most

Product

Reviewers express high satisfaction with the products, frequently praising their quality, design, and... See more

Quality

Consumers find quality to be positive, praising the beautiful products, lovely harnesses, and accessories.... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more

Rated 5 out of 5 stars

Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more

Rated 5 out of 5 stars

I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.

Rated 5 out of 5 stars

This is my second order from Pup Chic and it definitely didn’t disappoint! the leave-in conditioner is perfect for my double coated dog! the woodland wonderland sailor bow is beautiful and perfect for... See more


Company details

  1. Pet Store
  2. Fashion Accessories Store

Written by the company

We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

229 reviews

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Rated 5 out of 5 stars

Incredible business

Can't say enough great things about Pup Chic and Samantha. Absolutely amazing products, so well made and beautifully designed. We own almost every harness now (only missing two!), Jumpers, jackets, bows, bandanas, leads, mugs, human hoodies and t-shirts. Every single item we have is great I can't fault any of it. And Samantha is fantastic, always happy to answer questions or even help you pick something if you can't decide!
100% my favourite dog business

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing tuff harness!

As much as we love adjustable harnesses I need the tuff clip harnesses for longer outings and to have more control over my dogs. Not only that they're super comfortable for them and clips round their neck instead of over their head which is a bonus. And sloth print 🦥🤭

July 16, 2023
Rated 5 out of 5 stars

Excellent choice

The choice of goods at Pup Chic Boutique is excellent - I’ve bought great quality collars, leads and harnesses for both my dogs and I’m delighted with them. When I ordered a collar in the wrong size, there was excellent communication with the company and my problem was resolved quickly. Will definitely shop here again.

April 19, 2023
Rated 5 out of 5 stars

Gorgeous home grown and dog centred…

Gorgeous home grown and dog centred business.

Durable and high quality products we are now on our 3rd lead (not through wear and tear) but to keep up on the latest dog fashion for the run/parkway.

We also have a dog bag. Hands free dog walk is the new future and looks of handy pockets for poo bags, treats and human items!

The business owner Samantha is passionate about all her work and overall the care of animals.

It feels good to support a local business that clearly cares.

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

Loved the products

Loved the products! Fast delivery, was kept informed throughout delivery. I can’t believe how brilliant the items are. Will definitely be ordering again

March 1, 2023
Rated 5 out of 5 stars

Always great products

Always great products! Our dogs love the mini tennis balls especially! The hoodies are totally customisable, they make awesome birthday presents!

January 22, 2023
Rated 5 out of 5 stars

Thank you

Got a few items and each one is fantastic quality. The customer service is amazing and you can tell it is a company made from love.

Thank you 🤍

December 12, 2022
Rated 5 out of 5 stars

Pooch Pouch dog walking bag

Always packaged well, and there's never any problems with my orders, super quick delivery

I purchased the Pooch Pouch dog walking bag, I’m really pleased with all the features & there’s lots of room for everything

October 20, 2022

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