Pup Chic BoutiqueReviews 

233
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, especially the harnesses and leads, which are described as well-made and stunning. Many people appreciate the excellent fit and the wide range of items available, including accessories and clothing for pet owners. Reviewers frequently highlight the owner's helpfulness, friendliness, and dedication to providing advice and ensuring customer satisfaction. The overall service is consistently rated as excellent, with many customers expressing their intention to purchase again. However, some customers experienced issues with a collar that repeatedly unclipped itself, rendering it unreliable and unsuitable for its intended purpose, even after receiving a replacement.

What people talk about most

Product

People report positive experiences with product quality, highlighting the excellent craftsmanship of dog... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of dog accessories,... See more

Staff

Consumers find staff to be exceptionally helpful and friendly, often going above and beyond to assist.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a couple of harnesses, which I love, they’re such good quality, and the bold colours really pop on my black dog (she has lots of harnesses from lots of different brands). But the multi-use ro... See more

Rated 5 out of 5 stars

Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more

Rated 5 out of 5 stars

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more

Rated 5 out of 5 stars

I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.


Company details

  1. Pet Store
  2. Fashion Accessories Store

Written by the company

We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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4.9

All reviews

(233)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Oodles of Poodles

Purchased a fabulous Oodles of Poodles harness, lead and bag for Mr Poirot my toy poodle pup.
Samantha was so helpful when I needed another one in a slightly larger size. She answered my email straight away and recommended an XS it’s so refreshing to have great customer service and amazing products.
Happy pup, happy me!

June 26, 2024
Rated 5 out of 5 stars

Nothing is too much trouble

Any questions or to ask about sizing they get back to you so quickly. Nothing is too much trouble. You can even ask to get something’s slightly customised slightly. An amazing brand and will continue to use the products for years. They are brilliant quality and the designs are just out of this world.

June 5, 2024
Rated 5 out of 5 stars

The best small business for dog…

The best small business for dog accessories and dog themed accessories too. Owned by the loveliest lady Sam. Nothing is ever too much. Everything is so well made and it’s all so beautiful. If you are looking for unique designs and great customer service this is the company to shop for.

March 14, 2024
Rated 5 out of 5 stars

Why we love pup chic

We love shopping with pup chic because the quality of their products is amazing, sturdy and don’t stretch when in use.

Shipping is always fast and convenient and we love the range of products

January 30, 2024
Rated 5 out of 5 stars

Very happy!

Seller kept in touch, asked me which designs I preferred, item arrived quickly…and it’s absolutely gorgeous! Very happy. Thankyou!!

January 1, 2024
Rated 5 out of 5 stars

Excellent service

I ordered a little treat pot from pup chic, item was dispatched quickly and arrived on time. Would buy from them again 😊

December 6, 2023

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