Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more
I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.
This is my second order from Pup Chic and it definitely didn’t disappoint! the leave-in conditioner is perfect for my double coated dog! the woodland wonderland sailor bow is beautiful and perfect for... See more
Company details
Written by the company
We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.
Contact info
United Kingdom
- pupchic.boutique
4.8
Excellent
229 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing is too much trouble
Any questions or to ask about sizing they get back to you so quickly. Nothing is too much trouble. You can even ask to get something’s slightly customised slightly. An amazing brand and will continue to use the products for years. They are brilliant quality and the designs are just out of this world.
June 5, 2024
First class experience and my pups look…
First class experience and my pups look super cute 💕
May 22, 2024
Great quality Zoodie
Great quality Zoodie! Matches my leggings and dog collars perfectly. Fast shipping and great communication from seller! 100% recommend.
April 23, 2024
Unique print.
Always worried about sizing, but it was very accurate sizing. Nice quality and lovely unusual prints.
May 2, 2024
Super fast delivery and we absolutely…
Super fast delivery and we absolutely love our harness so much.
April 14, 2024
Great company with beautiful…
Great company with beautiful accessories for you and your dog ❤️ fantastic communication too.
March 15, 2024
The best small business for dog…
The best small business for dog accessories and dog themed accessories too. Owned by the loveliest lady Sam. Nothing is ever too much. Everything is so well made and it’s all so beautiful. If you are looking for unique designs and great customer service this is the company to shop for.
March 14, 2024
Great experience
Dispatched really quick and arrived in a gorgeous pink box. Well packed and items r lovely quality.
February 19, 2024
Why we love pup chic
We love shopping with pup chic because the quality of their products is amazing, sturdy and don’t stretch when in use.
Shipping is always fast and convenient and we love the range of products
January 30, 2024
Perfect as always!
January 15, 2024
Lovely items and quick delivery
January 4, 2024
Very happy!
Seller kept in touch, asked me which designs I preferred, item arrived quickly…and it’s absolutely gorgeous! Very happy. Thankyou!!
January 1, 2024
Excellent service
I ordered a little treat pot from pup chic, item was dispatched quickly and arrived on time. Would buy from them again 😊
December 6, 2023
Great interaction with client base
Great interaction with client base. Very informative and willing to answer any questions about products.
November 2, 2023
Love getting our orders from here just…
Love getting our orders from here just the care and thought they put into there packaging shows a great passion for what they do. The items themselves are just fantastic! Bright and colourful and very practical
October 7, 2023
Burgundy hoody autumn walks logo …
Ordered a lovely burgundy hoodie for myself,arrived in a few days and is of good quality, good fit & I absolutely love it, thank you pup chic boutique
October 19, 2023
Fabulous items
Fabulous items, well made, great customer service, world highly recommend
October 1, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.