puppies.co.uk Reviews 

399
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is very easy to navigate when searching for available puppies and finding local breeders. People truly appreciate the smooth, transparent, and stress-free adoption process provided by incredibly helpful and responsive breeders. Reviewers also highlight the clear communication, helpful support, and useful guidance offered throughout the entire journey. Many buyers note that the platform offers a secure and reliable way to connect with professional sellers who provide wonderful pets. Consumers feel confident using the service because of the valuable information and wonderful support available on the site.

What people talk about most

Website

Customers had positive experiences with website, frequently highlighting the platform as easy to use and... See more

User experience

People report positive experiences with user experience, highlighting that the platform is easy to navigate... See more

Product

Customers consistently note positive experiences with product, highlighting the ease of finding and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the helpful information... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as very friendly, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Through puppies.co.uk I have found a fantastic breeder of cavalier king Charles spaniel puppies,i will be getting my puppy 19th March Teddy will be joining my other two cavaliers king Charles spaniels... See more

Rated 5 out of 5 stars

Really surprised how nice and friendly they were. Asked regards puppy enquires and if any help was needed, luckily explained breeder was magic, Kc registered health checks, 5weeks free insurance and m... See more

Rated 5 out of 5 stars

Was looking for a puppy and came across this website. Very easy to navigate and find local breeders with puppies available. Quick response to initial enquiry. Breeder very responsive, helpful and frie... See more

Rated 5 out of 5 stars

My experience was great because the whole process was smooth, transparent and stress-free. From the first contact, the team was friendly, patient and very helpful, answering all my questions clearly.... See more


Company details

  1. Online Marketplace

Written by the company

Puppies is the UKs most ethical place to buy and sell dogs as well as the number one source of information for dog lovers everywhere. We vet every puppy ad


Contact info

  • Saint Mary's Road 112, LE16 7DX, Market Harborough, United Kingdom

  • puppies.co.uk

4.5

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(399)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Advert was great had lots of enquiries

Advert was great had lots of enquiries sold a puppy three was a few problems with trustap the app that holds the payments until both parties are happy and Jack from puppies.co.uk went above and beyond to resolve this for me for any breeders out there I cannot recommend this enough if I could give six stars for customer service I would

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to follow website

Very easy to follow website, staff are very friendly and helpful. I’ve never had so much help and support on any other website before. I would definitely recommend.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. Good clear advertising with good guidelines. The association with the 5 free weeks pet insurance is a great help

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great website!

This company is great at displaying puppies, as soon as I clicked on this website I found just the puppy I was looking for!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Really surprised how nice and friendly…

Really surprised how nice and friendly they were. Asked regards puppy enquires and if any help was needed, luckily explained breeder was magic, Kc registered health checks, 5weeks free insurance and microchips, will collect little bundle end of the month. 👍

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

I was going ti see a puppies and my…

I was going ti see a puppies and my daught was txt the person we sent a txt when leaving the house we was going to Leeds got there to find no puppies then she blocked my daughter which means you should be checking weather they are proper owners

March 26, 2026
puppies.co.uk logo

Reply from puppies.co.uk

Hello,

35% of breeders get a whatsapp video call from us
50% are completely rejected from their application
We manually check every single listing.

Can I ask if you can report this to us formally please?

I am afraid I can only see you have an incomplete account on our website. You started to register but never completed. This means on our website you would not have been able to contact any breeders.

Which makes me think perhaps this review relates to a different business?

Please email us info@puppies.co.uk with your full report and this will be dealt with swiftly and appropriately.

Rated 5 out of 5 stars

Easy to use

Easy to use. Plenty of details. Regular alerts
And a call to see if we had managed to find a puppy.
Quality

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great website

Was looking for a puppy and came across this website. Very easy to navigate and find local breeders with puppies available. Quick response to initial enquiry. Breeder very responsive, helpful and friendly. Within a few days we had our cockerpoo and brought Frankie home.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Simplicity itself

We were given the opportunity to bring our puppy home within a week of viewing the post. The process was so simple and we have our beautiful little boy living with us now in his forever home. Thank you.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Secure deposit scheme

Deposit scheme very secure and trustworthy. Pictures of puppies laid out clearly, info on how to buy and pay the deposit very clear, easy to do.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Takes your money then the next day you…

Takes your money then the next day you try an email to say it needs a photo of mother and Puppy, there’s already one on the site and it won’t let me upload I tried for days funny thought their quick to take your money

March 4, 2026
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Hi There,

That's right, if you'd like to take the optional boost package you can - but the boost doesn't start until the advert goes live.

We take up to 48h to do our checks and keep our site as safe as possible and only promoting responsible breeding.

As you say, we emailed you to ask for a photo of the mother and pups together.

If you were having issues uploading we would be more than happy to receive your image over email and upload it for you.

Can you please send it to us now so we can get you live ASAP? Your boost has not started yet as it is not live.

If you are not able to, we are more than happy to cancel the ad and refund the optional boost fee - just email us please.

Thank you

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