Puppy Love Reviews 

I have waited for 4 months for my dog bed. When I first enquired about it, they said there was a stock issue. Not sure why they are still selling the beds when there is a supply issue.
After a while, they said that the bed was dispatched and the customer service sent me the tracking number. After over a week of the tracking saying that the package was being prepared by the sender, I wrote another email to customer service. They assured me that the bed was coming, but asked me to please be patient! Just wow.

Exactly the same experience. A month now since order. Initial chasing full of excuses about stock. No reply to my requests for refund. Fortunately bought on credit card so will hopefully get money back that way. Do not purchase from this supplier

Same story as everyone below. Ordered a bed on Oct 23rd and no delivery. They reply with a lot of excuses and does not answer my request of full refund. This company is the worst customer care service, offering nothing to the client, just excuses, no delivery date, no refund

Appalling service. Bed ordered over6 weeks ago and still not received. I have now had to buy a bed from another company and have asked for a refund. They are now saying they will check if it has been dispatched. DO NOT PURCHASE FROM THIS COMPANY.

Same story as everyone below. Ordered a bed month ago and no delivery. They were replying as first with excuses and now not a word.

I ordered a dog bed on the 12th October to then receive communication on the 27th saying it will be delivered within ten days. I have requested a full refund and they basically just ignore you. Total crooks, wouldn't order from this company.

I ordered two beds 6 weeks ago and neither have arrived. When I requested a refund communication stopped! Please don’t order from this company.

Vergognosi !!! Ladri !!! Truffatori !!!

Shocking service and communication. Ordered a bed in readiness for my new puppy on the 11th October - bed not delivered and when Puppy Love did eventually reply told that there was a problem with their delivery and it would definitely be delivered within next 10 days. Still no bed - still no communication from Puppy Love despite several emails. Awaiting a full refund. Would definitely not recommend this company.

Do not buy here! I was supposed to get the bed on 20 September, it has been over a month and still every week they promise it should come i the enxt days, when requested full reimbursement they stopped replying! Thieves!!

They are thieves! Do not order! Money’s gone and no bed delivered! They only gave excuses why the bed was not yet sent, why money is not reimbursed… This company must be charged with fraud!!!

Do not purchase from this company. Ordered a dog bed and no delivery, customer service non existent!!

Goods are not delivered, e-mail and contact form is not answered, timely revocation is ignored, money gone, WARNING - please do not order !!!!

Do Not Order From This Company! I placed an order for a dog bed that stated it was in stock and would be shipped in 3 to 4 days. After 6 or 7 days I contacted them and asked them if it had been shipped and they got back to me a day later stating the item was not in stock and that it would be in stock sometime in October. I emailed back straight away and told them I would order from another company and to please refund my money. After sending ten more emails to them and four days later I have yet to hear anything from them about my refund. This is definitely a fraudulent company. The should have emailed me the day after I ordered to tell me the item was not in stock. I hope I can get my money back. I am now on to the Better Business Bureau

I do not recommend this company at all. The customer service is appalling. I received the bed but it looked nothing like the colour advertised and it was out of shape, even after shaking and waiting a couple of days. I contacted them on the email provided on their website and asked how I could return it. First they wanted photos of it, then they suggested shaking it lol, but each time not telling me how to return it despite me saying i wish to return it for a refund. They have finally given me the return details but have said I must pay the postage, even though they advertise free returns and the email they sent me had a pdf. attached saying that returns are free. They are now ignoring me because I've asked why their email says free returns but they are making me pay. I started to open a case with Paypal, but I got a message from Puppylove asking me to contact their litigation department first, as they want to have the opportunity to rectify any problems and that they can deal with the situation promptly, but as yet they haven't replied to me either. 5 emails sent in total.
I have a new puppy arriving tomorrow and have bought another bed from Amazon. It was half the price, free shipping, lovely and thick and plush, came packed in a box not a bag and was the perfect colour as advertised.

**My advise is to shop elsewhere

Dishonest company with an unhelpful customer service. On their website they advertise free shipping from 50€ onwards in ALL of Europe but when you place your order you get an additonnal fee of 4.99€. I contacted their customer to find out why that fee and they said it was custom fees (frais douaniers) which is ridiculous because I'm based in Luxembourg and they claim to ship from France. So it's just across the border. Both countries are part of the European Union so no custom fees. When I complained about that, they said it was a bug on their website. Free shipping was only for France (France métropolitaine) and they said they would fix the bug. After two weeks it still says free shipping to all of Europe. So it seems pretty obvious that this is part of their dishonest policy. They obviously refuse to refund the 4.99€ or to offer any gesture of good will. They clearly lack ethical business etiquette. It's a dishonest, double-faced and highly fraudulent company.

Great for our labrador! He loves it

Very happy with item .but you promised a free gift of 30euro this I have never received, now you want a review of free gift !!!! How Can you review an item you have not sent.

The dog bed is amazing - soft and welcoming, and both of my dogs love it. The only reason I didn't give 5 stars is that it took several weeks to be delivered (but I live in France, so maybe it came from elsewhere?). Anyway it's an excellent bed, definitely recommend it and remember to get a size that's a bit smaller than you usually would, as they love to squeeze into it (at least, that's what mine do!!) ;-)