Good Morning PuppySpot team! I really can't say enough good things about the way you conduct business. Your team always puts the anxious new to adoption at easy. I'm thinking when a team works this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
United States
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am so pleased with getting Penny. Puppyspot took their time and made sure Penny was ready to come into our home. I'm following up with my vet on house training and flea prevention at her young age.

Reply from PuppySpot
The $200 plus Welcome Box is a ripoff.
The cheapest bed, toys etc are worth about $70, that’s a generous estimate.
And a special Puppy Spot bonus:
he arrived constantly scratching because he was burdened with 3 ticks that were easily noticed because he is all white.
Get your pup elsewhere.

Reply from PuppySpot
Puppy Spot was very professional and answered my questions thoroughly. The transition was flawless and Carla gave updates on when she was dropping my puppy off. I highly recommend Puppy Spot.

Reply from PuppySpot
Everything about this process was perfect. One of the best things about PuppySpot is their ongoing and timely updates. It was very much appreciated and kept me in the loop every step of the way. Consequently we were very prepared the day we got our most adorable Shih Tzu. Very thankful for PuppySpot and their 5 Star service.

Reply from PuppySpot
This was the first time ever utilizing an online platform to purchase something like an animal, but I love the ability to choose from a wide variety of animals. From the point we located the dog we had a person from PuppySpot immediately reached out to us to answer questions and assist us with the purchase of our new furbaby. The person was very nice and expressed a great desire to assist us with anything we could possibly need, even after we paid our money.
After the purchase price of more than $2,500.00 for the dog and almost $900.00 for transportation, I wanted to prepare for our new addition and sent a message to the person who assisted us and asked the size (weight) of the dog so that we would be able to purchase a harness. I never heard anything further from this person. Additionally, I continually tried to get information by attempting to get into my portal on the PuppySpot website, but unfortunately every time I tried, I received a message that stated the website was trying to redirect me too many times.
From the picture provided of our dog from the website, she appeared to be about 20 pounds. Luckily, we did not purchase anything significant because upon her arrival she was 40 pounds.
The delivery process was excellent, the people were kind and loving with our dog, but it was very expensive. We were able to purchase round trip tickets for two from Tennessee to Colorado, for less than what we paid for the dog's delivery.
We absolutely love our new furbaby and are so glad that we were given the opportunity through PuppySpot to get her, but more communication would have been great!

Reply from PuppySpot
Loved our puppy and the interaction with the customer service team and the breeder. Online account access was terrible so we couldnt see any updates to our puppy and communicate about food etc

Reply from PuppySpot
I had a great experience adopting my dog from here. The entire process was easy and smooth from start to finish. Communication was excellent, they always responded quickly to any questions I had.
My puppy was delivered healthy, happy, and well-fed, with no issues at all. You can tell they truly care about the animals. The breeder was also very professional and responsible.
Definitely worth it. Highly recommend!

Reply from PuppySpot
The process was super easy & everything was explained very well. I have a new puppy & he’s happy & healthy & loved!

Reply from PuppySpot

Reply from PuppySpot
Marlan “Jojo Jay” came safely, early and clean with all suitable papers. I love him already although he scratches a lot and today we visit Banfield vet here in Wilmington, NC.
Thank you Puppy Spot!

Reply from PuppySpot
Everyone at PuppySpot was so helpful and kind! The only problem we had was miscommunication between Puppyspot and the transport company. Somehow they had us getting two dogs! 🤪 But everyone was helpful in getting it straightened out and we love our little fur baby.

Reply from PuppySpot
Puppy Spot is where I found the perfect puppy for myself. And they’re delivery service brought him right to my front door. I have been very happy ever since my beautiful miniature Chihuahua has arrived. He looks exactly the way he did in his pictures. I really do love him so much.

Reply from PuppySpot
Communication and updates helped me be ready for my Shih Tzu puppy’s arrival.
Questions were answered in a timely manner. Transport delivery persons were very informative on Bella’s next feeding and her potty schedule.

Reply from PuppySpot
Puppy mat was great walked me through everything that I needed and the transport company Premier pet transport. They were terrific. If I was you, I’d have them deliver every puppy because they were very personable and took care of the puppy very well. She was well fed watered all brushed out when she gave them when they gave her to me and she smelled great. It was just a really good experience with these gentlemen’s net was Hunter and Donner I think and but it was really good. I would try them again.

Reply from PuppySpot
Puppy purchase made easy. I just picked the Puppy they did the rest. When Sara arrived at the house she was beautiful, clean, happy. Sara was a little nervous but that didn't last long at all . I think she likes it here, she is very smart, Sara let's me know when she wants to go out side to do her business . Sara is great! Sara doesn't wine . Thank you puppy spot!

Reply from PuppySpot
Overall communication was very good and their response time to my questions quick, but it should be for the $750 fee they charge.

Reply from PuppySpot
Good resource for finding the right puppy and gave lots of helpful on feeding and caring for your pet. Sent to us with samples of food she was receiving from the breeder. Let us know what was happening all along the journey. I highly recommend them if you are looking for that special pet!

Reply from PuppySpot
I had a very pleasant experience with PuppySpot. Communication was very good, they were always available to answer any question I had, and sent me regular pupdates. Every timeline was met and I would highly recommend them.

Reply from PuppySpot
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.