PureAquatics Reviews 

39
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent service for the installation of out 500l aquarium and cabinet. Not an easy job getting it through the window. No fuss, no drama, slid into place and levelled in very little time. Thank you

Company replied

Rated 5 out of 5 stars

This is my second aquarium I've had set up by these guys. They are great and offer plenty of advice. Laura who answers callsis so helpful nothing is to much trouble. They don't rush like they are on a... See more

Company replied

Rated 5 out of 5 stars

Our new tank was delivered and installed yesterday. The men were very efficient and was all done quickly with no mess whatsoever. I would highly recommend

Company replied

Rated 5 out of 5 stars

Ciaran/Pure Aquatics have been incredible each and every time I have used them. Punctual, trustworthy and exceptional standards when maintaining/cleaning my marine tank. Highly recommended. I... See more

Company replied

Company details

  1. Aquarium

Written by the company

We specialise in aquarium installation & maintenance for both home and commercial environments. We currently maintain a substantial number of aquariums across the UK for a range of customers including private residential customers, NHS (Children's, Heart, Eye and Oncology Hospital), restaurants, hotels, and office space


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.7

All reviews

(39)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient and friendly

The installation was onetime and exactly, no more than I expected. Perfect

October 6, 2025
Unprompted review
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Reply from PureAquatics

Thank you so much for your kind words Nigel! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Installation

I don’t have the full use of my left hand and I’m also disabled
I opted for the installation of my fluval shaker 168l
On the installation day Danny arrived on time very courteous with 25years experience
He did a fantastic job building the base unit and installing the aquarium
Danny also gave me some good advice about looking after the water the fish and what type of fish to get as a starter
Very helpful and well done worth every penny

September 5, 2025
Unprompted review
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Reply from PureAquatics

Thank you for your feedback. Great to hear that our team are working to a high standard. We look forward to continuing to provide a high standard of service.

Rated 5 out of 5 stars

We had a very positive experience

We had a very positive experience - from Laura in the office providing very helpful support to the three guys Bow, Ed and Luke who came to do our installation. We were very impressed and thank you guys very much.

September 2, 2025
Unprompted review
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Reply from PureAquatics

Thank you very much for your positive feedback. We aim to provide a high standard of service to our customers, and we are glad you have received this!

Rated 5 out of 5 stars

Great communication

Great communication, knowledgeable, highly recommend

September 1, 2025
Unprompted review
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Reply from PureAquatics

Thank you for your positive feedback Paul, it is really appreciated.

Rated 2 out of 5 stars

Not impressed

I booked a c£1k “white glove” installation. I was surprised to learn that this did not include adding the water. They assured me that the canister pump had been set up and all I needed to do was press the on/off button and it would work. When I put water in and turned the pump on, whilst it made a noise, it did not work. I bought an internal pump to make do till I could get someone to help me. When my brother looked at it some weeks later he said it had to be “primed”. I was not told this and whilst with hindsight it seems obvious, I believed the installation team when they said it was ready to use. Therefore I do NOT recommend and feel aggrieved that I was not told about priming.

June 24, 2025
Unprompted review
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Reply from PureAquatics

Hello Mrs Bond.

Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration caused by this communication issue and are reviewing our internal processes to ensure this doesn't happen again.

We would like to make this right. Please contact us directly at 01275 868777 at your earliest convenience so we can discuss this further and find a suitable solution for you. We are happy to hear that your tank is now working correctly, but if you have any questions at all on your tank or the equipment supplied, our dedicated support team are available to help resolve technical questions.

Rated 5 out of 5 stars

Thanks pure Aquatics

Great to have this set up in the house. Lads were great setting the tank up.
Looks amazing .
All round great addition to the property.
The mix of fish & shrimps are cool!
Thanks pure aquatics team .
JB

September 2, 2025
Unprompted review
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Reply from PureAquatics

Thank you for your feedback Joe. Great to hear the amazing feedback on the team. We look forward to continuing to work with you!

Rated 5 out of 5 stars

Great friendly service

Great friendly service, knowledgeable and helpful. Thanks to your team

August 4, 2025
Unprompted review
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Reply from PureAquatics

Thank you very much for your feedback. Its great to hear that our team are doing a good job!

Rated 5 out of 5 stars

Ciaran/Pure Aquatics have been…

Ciaran/Pure Aquatics have been incredible each and every time I have used them.

Punctual, trustworthy and exceptional standards when maintaining/cleaning my marine tank. Highly recommended.

I was struggling with maintaining my tank prior to going on holiday for 2 weeks and came back to it sparkly clean and fish thriving. Thank you so much!

February 28, 2025
Unprompted review
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Reply from PureAquatics

Thank you very much for your positive feedback. We aim to provide a high standard of service to our customers, and we are glad you have received this!

Rated 5 out of 5 stars

Totally recommend

Punctual, did a great job and answered all my questions!! Definitely recommend + would use them again ⭐️ ⭐️

February 20, 2025
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Reply from PureAquatics

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 5 out of 5 stars

I have always count on Pure Aquatics of…

I have always count on Pure Aquatics of their extra quality of service & commitment to customers - very rare commodity these days!!!
Mark
Ward Clerk - BHOC Bristol Ward D603 oncology.

January 31, 2025
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Reply from PureAquatics

Thank you for your positive feedback Mark, it is really appreciated.

Rated 5 out of 5 stars

It has been a pleasure dealing with…

It has been a pleasure dealing with Ciaran, who has been very helpful and speedy in replying to any questions. This has been a steep learning curve for me, but I have felt in very safe hands.

January 29, 2025
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Reply from PureAquatics

Thank you very much for your positive feedback and we look forward to continuing to work with you!

Rated 5 out of 5 stars

Great service

Great service - quality supplier

June 24, 2024
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Reply from PureAquatics

Thank you for your review, we appreciate your comments and look forward to continuing to work with you.

Rated 5 out of 5 stars

Dan is very knowledgeable and so helpful

I had my tank 18 months and have been learning from people and asking lots of advice at the local garden centre. Dan came in, took a look at the tank and gave me advice on improvements. He then did a service on it and the tank looks the best it had ever looked. I would definitely recommend using them.

June 20, 2024
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Reply from PureAquatics

Thank you for your feedback. Great to hear the amazing feedback on Danny. We look forward to continuing to work with you!

Rated 5 out of 5 stars

Professional and excellent with sharing…

Professional and excellent with sharing knowledge.
Friendly and ensures everything is clean and cleared up.

June 18, 2024
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Reply from PureAquatics

Thank you very much for you feedback. Its great to hear that our team are doing a good job!

Rated 5 out of 5 stars

Professional and knowledgeable

We've had our fish tank managed and maintained by Pure Aquatics since 2021 and they've been completely professional throughout. Advising on fish behaviour and health, and keeping the tank nice and clean and healthy

June 19, 2024
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Reply from PureAquatics

Thank you for your feedback. Great to hear that our team are working to a high standard. We look forward to continuing to provide a high standard of service.

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