Pure Communication Group Reviews 195

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional service, making interactions pleasant and efficient. Many people highlight the excellent customer service, noting that representatives are knowledgeable and dedicated to finding the best solutions. Consumers are particularly satisfied with the competitive pricing and the outstanding value for money offered. However, some customers also noted issues with contract changes, experiencing disruptions during network transitions and unexpected charges. A few people felt that initial promises regarding pricing and contract terms were not honored, leading to dissatisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of staff... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Price

Consumers generally find the pricing to be positive, with many reporting significantly lower costs and better... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently report that they received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back... See more

Rated 5 out of 5 stars

Sam Deans was amazing from start to finish. He understands the requirements of a business. He offers guidance on the best deals but never pushy. Communication is quick and efficient. No need to folliw... See more

Rated 5 out of 5 stars

Just transferred our company mobile contracts to Pure Communications from another business provider, have been dealing directly with Sam who has been absolutely brilliant. He kept us informed thr... See more

Rated 5 out of 5 stars

I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Pure Communication Group are a leading, independent UK B2B telecoms company. Let us review your business telecoms, free of charge!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

195 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

fantastic service from Jen

fantastic service from Jen! couldn't be more helpful and quick with her responses! Recommend Pure Communication group 10/10 service.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Sam deans

Sam deans, really helped me out, very professional service no hassle, would highly recommend!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lee

I had a great experience with Pure Communication Group, thanks to Lee’s outstanding customer service. Lee was clear, helpful, and went above and beyond to make sure everything was handled smoothly and effortlessly. I truly appreciate the professionalism and support. Highly recommend!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Changing phone provider

I've just moved providers and went with pure Communication Group Ltd.. They were great from the very start.. The change over to the different network was straight forward and if i had any issues they would be there to guide me through the process.. I dealt with Josh varndell who was amazing from start to finish.. It's always a daunting experience changing over but with pure Communication Group it was great. 😊

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Amazing! Very pleased with the service. Josh helped us through with our new sim plans. Very responsive, offered clear information and was very patient with us every time we needed him. 5 out of 5! We will definitely recommend. Thank you

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Poor change-over management now cut off!

Renewed phone contract and changed provider from EE to Vodafone.

After providing PAC codes, received new handsets in the post OK, but have now been cut off from EE without having new SIM.

Terrible management from Pure Communication Group to go ahead with this before checking we had the new SIM cards.

Now 24hrs since being cut off, without new SIM or E-SIM, and no-one answering from Pure Communication Group.

Not happy.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Experience with Pure communication has…been fabulous

Experience with Pure communication has been great. 5 out of 5! Highly responsive, special mention to Sam Dean who has been so helpful with any queries, really fits my business! I hated spending ages on the phone to the big suppliers, Pure communication have saved me that stress and time out of my day. Highly recommend!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Sam made everything so simple

Sam made everything so simple! From transferring our numbers over to finding us a better package. The whole process was smooth.

Well done Sam Deans

Emma- Brightsmile

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Was looking to upgrade my phone, spoke to Josh who was extremely helpful with finding me a really good deal. He made the process quick & easy with no problems at all. Highly recommend pure communication group.

August 1, 2025
Unprompted review

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