Customer service was top tier. I called and spoke with Wendy if memory serves correctly about an issue with a part only to realize a couple grommets were missing. They immediately shipped them out at... See more
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By far the best and easiest online shopping experience I have ever had. The customer service is second to none they have always worked with me on shipping to Alaska, and the amount of parts they offer... See more
I believe Pure Diesel is a quality company. With knowledgeable people. My first experience was not so great, but I still want to give PDP another shot. I placed an order 4/3/26, was told by rep. that... See more
Company replied
Hand to return the original parts ordered because husband ordered the wrong parts. They made it so easy to return and reorder the correct parts. Will definitely do business with Pure Diesel again in t... See more
Company details
Written by the company
At Pure Diesel Power, we believe that KNOWLEDGE IS POWER! Pure Diesel Power was established in February, 2006. We have over 20 years combined experience ready to serve you. We proudly provide diesel mechanics and enthusiasts with the necessary performance parts and accessories. We know what it takes to compete with the best parts dealers on the web. So, we commit ourselves to providing excellent customer service with a dedication to deal only well-engineered diesel engine performance parts. Pure Diesel Power carries the best quality, most valuable diesel performance parts, including parts for the most popular diesel engines. We use one simple equation: Price + Quality = Value Whether you need diesel performance parts for business, pleasure or to increase your mileage, we have what you need. We know how much you value reliability, so we have spent the last 15 years building an impressive catalog of reliable diesel performance parts. No matter your purpose, from increased towing power to more torque on the drag strip, we will have the necessary diesel part in stock, ready for shipment. We want to provide unparalleled service! We strive to provide our customers with excellent and attentive customer service, helping to choose the perfect performance part for your desired application. We provide a safe and secure checkout process to get you up and running ASAP! Thanks for choosing Pure Diesel Power as your online source for performance diesel parts! If you have any questions about our performance diesel parts, or if you just have general inquiries, please contact us at 715-254-1833.
Written by the company
Contact info
2600 S Galvin Avenue, 54449, Marshfield, United States
- 715-254-1833
- customerservice@puredieselpower.com
- puredieselpower.com
4.6
Excellent
6K reviews
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Great service.
Great, prompt service, exactly as advertised. Very prompt and responsive when called with customer service concerns.
Products arrived in timely manner just as advertised.
Would certainly recommend and use again.
February 9, 2024
Great service and better communication.
February 15, 2024
Good experience!
Good price, quality products & delivery as communicated. Good experience
February 7, 2024
For knowing your 💩 about the parts…
For knowing your 💩 about the parts that you sell the knowledge and information
February 5, 2024
Some of the best customer service in…
Some of the best customer service in the industry.
January 31, 2024
Earned yourself a new customer
Your services were fast. Prices were amazing. Parts were great. Will be doing business with you more in the future.
January 31, 2024
Always reliable and prompt service with…
Always reliable and prompt service with quality parts
January 26, 2024
May use AI-assist with repliesRead more
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The items I ordered said they were in…
The items I ordered said they were in stock. I received a call the next day saying they were not in stock and I should have read the fine print on check out window saying to call and verify items are in stock. I paid $80 to have the remaining items delivered within 3 day. I received the items in four days. The whole experience was horrible
January 25, 2024
Reply from Pure Diesel Power
Hi Glenn, thank you for your review. Our site does not indicate items are in stock for any of the items you purchased. The 3 items stated in the estimated shipping time that they "Usually Ships By Next Business Day".
We do state on our cart page, right below the checkout button "If you are in a hurry to get your parts- Please email us, chat with us, text us, or call us at 715-254-1833 to confirm availability before placing your order. Availability on some products changes hourly and we are unable to reflect stock status on our site in real time."
We also state this in red lettering right at the top of the terms and conditions page that you agreed to. It also states "We will notify you of any order delays as soon as possible after your order is processed, generally by the next business day." We did contact you on the 24th.
Additionally, you placed your order on a Tuesday, January 23rd at 7pm CST via the 3 business days or less shipping option. This makes your expected delivery date 3 business days after the shipment date, which was Wednesday. Thursday is the first business day, Friday is the Second, and Monday is the third, which is when your (latest arriving) item was delivered. This is also explained on our shipping page & terms & conditions page. Your intake was delivered the 25th (the next business day, so delivered earlier that promised) and your fuel filter conversion kit was delivered the 29th (on time). When the one item on the order was credited, the shipping was discounted accordingly as an item was removed, so you only paid $62.39 for shipping.
We serviced your order to the highest of standards and yet you are still unhappy. I hope you have better luck in the future, but you cannot simply disregard everything we write in our terms and conditions, shipping page, and cart page, agree to them, and then slander my company.
If you wish to discuss this further, please reach out to Garrett at 715-254-1833 extension 014.
In the future, if you need parts in a hurry, please be sure to call if you are unsure about availability or shipment times. It will be a better experience for you moving forward so companies can properly understand your expectations and advise accordingly.
great people to deal with as always!!
January 19, 2024
Easy to order
Easy to order, easy to contact and the parts are of really good quality. Fast and kind. Will use you again
January 22, 2024
Amazing
Staff was very cordial and professional. They are knowledgeable even about products I was just curious that were not your normal avenues of expertise.
January 19, 2024
Your Staff were GREAT..Answered all of…
Your Staff were GREAT..Answered all of our questions,Got us all,the intell we needed to make in informed decission.Pricing was very fair..Great experience..
January 18, 2024
I had ordered many filters
I had ordered many filters. Received one filter on the ship date that I was supposed to receive my order. Waited. Several days did not see the balance of my order. Nobody could find it. It sounded like to me that because there was one filter ship. That Pure Diesel Power thought the whole order was shipped. That was not the case. It took several days of calling and asking where my balance of the order is at. Which is the reason that I only showed three stars. My other two previous orders were OK.😕
January 15, 2024
Reply from Pure Diesel Power
Hi Robert, I'm very sorry to hear of the difficulties and confusion with your order. We try to do our best and reading your order details we missed the mark, and I apologize. Part of your order had to drop ship as we had run out of a few items and there were some communication issues between us, you, and them. If there is anything you need in the future, please contact us and refer to this order, we will apply a discount and make sure things are handled better in the future if you decide to give us another chance. Thank you for your business.
Quality of the bracket I ordered was…
Quality of the bracket I ordered was just amazing! the only problem was it took over a week to come so I had to make my own and will never use it.
January 12, 2024
Reply from Pure Diesel Power
Hi John, thank you for your purchase and review. Sorry you were unable to use the part. If you need any parts more quickly in the future, please reach out or consider an expedited shipping method, as standard shipping does take up to 8 business days to arrive. I do see your parts did arrive in 5 business days, but do apologize that timeframe didn't meet your expectations.
I like the e-mails of sales and deals
I like the e-mails of sales and deals. Pure Diesel Power is my go to place for my 2001 7.3 Powerstroke parts and accessories.
January 4, 2024
Don't plan to get your order
Full month later and still haven't even shipped. Finally had to pursue money back.
November 30, 2023
Reply from Pure Diesel Power
Hi Ben, I'm sorry for the inconvenience of the delay with your purchase. I cannot stress enough that this is NOT the norm when purchasing from us, we do our best to fulfill every order as soon as possible and this was 100% a manufacturer issue. Unfortunately, we (and therefore you) were at the mercy of the manufacturer whose injectors you purchased. They were not communicating any sort of shipping lead time as they were overloaded from the holiday season and we could not get an answer. We do our best to keep our customers happy and I'm sorry we weren't able to get any sort of accurate lead time to keep you updated. If you'd give us another chance, we'd be happy to offer a discount on a (different) brand of injector. We reached out to you via phone as well. Thank you for your business.
Great communication
January 3, 2024
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